The Certificate of Crisis Management (Youth Services) is an online professional development program that will provide you with the skills and knowledge required to maintain safety through effective response to potential or actual critical situations.
This course is delivered completely ONLINE via our elearning system, with printed materials available for purchase (optional and subject to availability). Handling the media in a crisis takes skill. The media pack can descend on you and your response is critical. Learn from examples of good and bad reactions to crisis situations – the first rule being that “no comment” just isn’t going to cut it. Designed to warn delegates about the potential dangers of getting it wrong, our crisis management training ensures you think before you speak and have a plan in place should the worst appear to happen. A high level media training course aimed at chief executives, senior executives and other senior personnel. Delegates will leave with an increased confidence in handling the media in a crisis situation, along with a sound understanding of the concept of crisis management. Due to the sensitive nature of the topics covered, our crisis management course is only offered as a bespoke course and will be individually tailored to meet your requirements.
Karen Ainley is a former BBC TV and radio newsreader and reporter with a background in newspaper journalism. John Whyte-Venables is a professional journalist and trainer with 30 years in the media.  As a former BBC radio, television and online reporter there isn't much John doesn't know about how the press and broadcasters work, and he is never happier than when passing his knowledge on.


Crisis Managementis a short online soft skills course that will teach you how to prevent, respond and recover from crises at work.
This course is delivered completely ONLINE via our elearning system, with printed materials available for purchase (optional).
To view the current course fees, please click on the View Fees and Enrolment Information button below.
For further details and registration, please contact the Postgraduate Training Center Registration Office at telephone number (11) 429 9999 extension 91111 or by email at This email address is being protected from spambots. If you don’t say enough you cause wild speculation, say too much and you may regret the consequences.
Gain an insight into what journalists are looking for and what procedures should be considered in a crisis management plan.
Any spokesperson likely to be called upon to have to deliver a response to a crisis in the media. The course will enable participants to create a workable and realistic crisis management strategy for their organisation and will provide good and bad examples of crisis management.
She started Mosaic Media Training in 2000 after leaving the BBC and has helped thousands of individuals improve their skills over the years.


He is a past National President of the Round Table organisation and has been passing on his media training and presentation skills for over a decade. For all enquiries, please get in contact via email or live chat anytime or call us on 1300 76 2221 during business hours. Throughout this course you will learn how to undertake a crisis audit, manage critical incidents and provide you with the management tools and techniques essential for effective crisis management.
Our crisis management course will introduce you to the media and equip you with the skills and confidence to develop a proactive and positive relationship with journalists, even when handling a crisis. With a BA (Hons) in Publishing and Computing and now an MSc in Digital Marketing Communications, Karen loves all things techie, and has leapt from the world of 'traditional' media into the hugely diverse digital arena, where she has a keen interest in how businesses use the internet to promote themselves to their target audiences. She was one of the UK's first podcast trainers, when few people knew what a podcast was, and loves working with organisations of all sizes to help them raise their own strategic game.



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