Establish fundamental principles for building better relations with customers, service users and everyone in the organisation. VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not supplied).
Establishes fundamental customer service principles applicable to all organisations.Whether your customers are buyers, clients, patients or other service users they are fundamental to the success of your organisation. An effective teamwork activity that reminds teams to focus on what the customer wants rather than relying on what they think the customer wants. Training activities and business simulations to enrich your courses and enthuse your delegates.
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Pharmacologia - trusted • authoritative • significant, Pharmacologia (issn 2044-4648) is a comparatively new avenue for the rapid publication of outstanding research in the field of clinical and experimental pharmacology.. Customer service includes service provided to clients before, during and after a purchase. Subjects covered in The Customer Service Course include Who We Are and What We Do, Establishing Your Attitude, Identifying and Addressing Their Needs, Generating Return Business, In-Person Customer Service, Giving Customer Service over the Phone, Providing Electronic Customer Service, Recovering Difficult Customers, Understanding When to Escalate and Ten Things You Can Do to WOW every time.
Messages forwarded to the City are considered a public record and may be shared with others as appropriate or required. Welcome to the heart of the Ottawa Valley and the largest regional centre between Ottawa and North Bay in Eastern Ontario. An encouraging economic development strategy and a formal Business Retention and Expansion program serve to welcome new companies to the area. If you would like to learn more about early settlement in Pembroke, check out the History of Pembroke pages. Material and photos have been compiled from a variety of sources, and are subject to change without notice from the City of Pembroke.
Although our pages include links to sites including or referencing a good collection of information, the City of Pembroke does not endorse any specific products or services provided by public organizations. The City of Pembroke makes every effort to ensure that the materials provided by these links meet ethical and moral standards, but the City of Pembroke does not endorse and is not responsible for the content of any such linked pages.
There may be web sites linked to and from this site that are operated or created by or for organizations outside of the City of Pembroke. The City of Pembroke does not assume and is not responsible for any liability whatsoever for the linking of any of these linked web sites, the operation or content (including the right to display such information) of any of the linked web sites, nor for any of the information, interpretation, comments or opinions expressed in any of the linked web sites. Citizens do not have to routinely provide personal information to visit the City of Pembroke portal or to download information. The IP (Internet Protocol) numbers of computers (servers) used to visit sites are noted as part of our statistical analysis on use of our web sites so we may better design services and improve access to them. For each visitor, we do collect information about the Internet Protocol (IP) address, type browser used, the date and time of the visit, and the IP addresses of the locations to which the visitor linked during his or her visit to our Web site.
We only collect, retain and use personal information where we believe it is essential (and allowed by law) to administer our business and to provide products, services and other opportunities requested by our customers. We maintain security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data. Our Administrator limits employee access to personally identifiable information to only those employees who need access in order to perform their assigned duties. Evidence of this rich past can be found in the architecture of the historic homes, stores and churches in the downtown district. Take a flight with Ray Nash along the Ottawa River and enjoy the scenery that surrounds Pembroke.
Several major tourist attractions located within 50 miles, including Algonquin Park, White Water Rafting, National Capital Region, Bonnechere Park, Bonnechere Caves, and a growing cluster of artists, artisans and specialty shops.
Algonquin College in the Ottawa Valley's new waterfront campus is located in Pembroke, and offers a diverse range of both full and part time courses to over 1,000 students.
Numerous fairs, events, art shows, and sporting tournaments are held throughout the year, drawing thousands of visitors to the area. The recently developed Waterfront Park adjacent to downtown draws hundreds of families during the summer months with free entertainment at the amphitheatre, children’s playground, and walking trails. Highway signage is available along Highway 17, while the City provides additional promotional opportunities through its social media outlets.
Pembroke's unique location combined with the skill set of the population and advanced telecommunications allow our manufacturing sector to thrive. Fully serviced and appropriately zoned industrial land is available through the City of Pembroke. We believe that if a community wishes to thrive, and not just survive, then local businesses must help to determine the economic agenda.
The following link provides access to Ontario Government forms including birth certificate, marriage licence and death certificate. Many courts have held laser may not be used past 1,000 feet due to the possibility that part of the laser beam might strike an adjacent vehicle. Many times on the stand the officer will be asked the specific speed they visually observed a suspect vehicle prior to taking enforcement action. Officer Steven Wood of the Bexar County Sheriffa€™s Office, pictured above with the LTI laser gun was determined the Top Gun, top student, in the class scoring 396.58 of a possible 400 points. Radar In School Zone Research Published-With thei?? assistance of the El Paso ISD Police Department, i??SMLa€™s research article a€?Radar In School Zonesa€? was published in the fall 2011, Vol. To study the effects of visible use of radar in school zones, SML and Edgar Garcia of El Paso ISD Police measured some 347 drivers for their speed and cell phone use on September 20, 2011. SML To Be Published By Police And Security News-Confirmation has been received that SMLa€™s article a€?It Will Happen To Youa€? will be published by the national law enforcement publication in an upcoming issue.
SML Exhibits And Speaks At New Mexico Chiefs Of Police Convention-December 7-9 saw SML exhibit at the New Mexico Chiefs of Police Annual Convention in Albuquerque, NM.
Such discussions had been conducted at previous state-wide conventions as SML has attended the last six state-wide conventions of the Chiefs of Police of New Mexico.


SML Attends The Annual Convention Of The International Association of Chiefs Of Police-SML attended the annual convention of the IACP held in Chicago during the last week of October 2011.
Handling Citizen Complaints About Speeding-December 13-14 saw SML meet with officers of the Las i??Cruces New Mexico Police Department. Results presented to the complainant are color coded with green meaning no problem, yellow meaning a potential problem, and red a definite problem. SML teaches at Emergency Operations Center in San Antonio, Texas.A  SML taught the NHTSA recommended Master Radar Laser Certification curriculum to several police agencies December 19-21, 2011. A A A  Officer Steven Wood of the Bexar County Sheriffa€™s Office, pictured above with the LTI laser gun was determined the Top Gun, top student, in the class scoring 396.58 of a possible 400 points.
Radar In School Zone Research Published-With the assistance of the El Paso ISD Police Department, SMLa€™s research article a€?Radar In School Zonesa€? was published in the fall 2011, Vol.
Handling Citizen Complaints About Speeding-December 13-14 saw SML meet with officers of the Las Cruces New Mexico Police Department. A A A  Results presented to the complainant are color coded with green meaning no problem, yellow meaning a potential problem, and red a definite problem.A  Home owners, tax payers, customers greatly appreciate this service provided by the Las Cruces Police Department and tell others, a€?something is being done about speeding in my neighborhood!a€? SML does not sell Jamar products. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. The VAT will show in the cart summary and will be cancelled where applicable during the secure checkout process.
It pays to go that extra mile to deliver a service they applaud and of which you can be justifiably proud.This simple-to-use pack asks questions of your own performance, looks at your organisation’s approach to customers and guarantees lots of worthwhile discussion around a range of customer service issues. As part of a management course the 'Customer Service Cards' soon had groups interacting and discussing many key areas - and made the job of the Trainer so easy! Even if some cards were not directly relevant, the team still found if useful to discuss the card content. Customer service should enhance the level of customer service and create a feeling that a product has met customer expectation. In TBAE’s Customer Service Course, participants will learn about all types of customers and how to serve them better. The management staff at Pembroke City Hall will help to expedite any of your queries, and ensure that business needs are met promptly. Established in 1858, it was a bustling timber town during the early part of the 20th century, with huge log booms being floated down river towards the local sawmills.
Famous for its heritage murals, its love of hockey, and its beautiful natural setting, Pembroke is a wonderful community in which to live, work and play! If there is additional information that you'd like to see here, please use the Customer Service Report located in the menu to submit your comments. Commercial use of the materials is prohibited without the written permission of the City of Pembroke. Those organizations are solely responsible for the operation and information (including the right to display such information) found on their respective web sites. Any comments or inquiries regarding the linked web sites are to be directed to the particular organization for whom the particular website is being operated. The following is not intended and should not be interpreted as a contract of any nature, either stated or implied. Government agencies may request personally identifiable information from you in order to provide requested specialized services, but such information is handled as it would be on an in-person visit to a government office.
However, the site does not attempt to gain personally identifiable information on individual users and associate them with IP addresses. Visitors to those sites are advised to check the privacy statements of these sites and be cautious about providing personally identifiable information without a clear understanding of how the information will be used. We do not reveal specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law. The Administrator is instructed to enforce with its staff their responsibilities in protecting subscribers' information. Some records however contain information that is either privileged or of a personal nature.
It was a rough and ready frontier spirit that first forged the town as it evolved into a bustling centre for the logging industry. Today, much of that energetic drive still exists, and Pembroke is the largest regional service centre between Ottawa and North Bay.
Today, over 100 forest companies make their home in Renfrew County, which has identical boundaries to the Ottawa Valley Sustainable Forest Licence area.
Metro Ottawa with a population of 1.7 million is just an hour and a half drive east of Pembroke, while North Bay is 2 hours west.
The City of Pembroke’s Department of Economic Development works closely with every new business to ensure that it enjoys a smooth transition into the community. Another growing health care sub-sector is fitness,  lifestyle and wellness centres that can be found in Pembroke and serve the greater central market population. The City of Pembroke management team is ready to help you with your plans by responding quickly to your business needs.
Lot configurations are flexible, prices very competitive, and it is often possible to customize industrial and commercial space to suit your specific needs. This is great news, especially for retailers and any other businesses that would like to remain open on statutory holidays to take advantage of increased tourist traffic. The BR&E program is based on that premise and engages the local business community in a meaningful way to ensure that their voices are heard and their issues addressed quickly. Scoring was determined by four criteria all with a maximum value of 100 each being: testing, field exercises, class participation, and a student graded presentation.
Units of the El Paso ISD Police Department and several officers were highly visible in the same school zone of Beall Elementary School on Piedras Street in El Paso.
This department is a national leader in offering service to citizens who complain about speeding in their neighborhoods. Part of the activities require officers to conduct field surveys of estimating the speeds of 100 vehicles and the distances of 50 vehicles.A  The courts have held a Valid Visual Tracking History is necessary before the officer verifies the actual speed of the target vehicle with a radar or laser speed assessment system. Scoring was determined by four criteria all with a maximum value of 100 each being:A  testing, field exercises, class participation, and a student graded presentation. It gives helpful hints into what officers must know when they testify.A  With the poor economy, more and more speeding citations are being challenged in court.


Once the Jamar Speed Enforcement Evaluator is removed, many times Radar In Use signs are put up. Participants will learn a wide range of customer service skills including in-person and over the phone techniques, dealing with difficult customers and generating repeat business. Today, there are still several companies connected to the forestry sector, as well as a growing number of companies associated with a knowledge based economy and ecotourism.
The linking to or from this site does not imply on the part of the City of Pembroke any endorsement or guarantee of any of the organizations or information (including the right to display such information) found on their respective web sites.
Visitors may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance. The Municipal Freedom of Information and Protection of Privacy Act compels the municipality to review such documents prior to their disclosure. The retail sector of the local economy has grown tremendously, as Pembroke’s position as the largest service centre between Ottawa and North Bay has been solidly established. The American market to the immediate south plays a vital role in the export and consumption of locally produced goods.
The City has designed a program that will provide a grant for up to $5000 to help qualified businesses make their storefronts more attractive and in keeping with the original historic look of our downtown.
The Economic Development Department offers business mentoring services as well, and will work with entrepreneurs to help them develop their business plans, and marketing and promotional strategies to nurture their success.
All officers were requested to bring with them to class the Operators Manual of their radar or laser gun provided by the manufactureri??. These officers were told to turn on their Stalker II, Ka band radar units at 34.7 GHz and leave them in the constant transmit mode. Citizen complaints about neighborhood speeding are at the top of the list of calls received by dispatch. All officers were requested to bring with them to class the Operators Manual of their radar or laser gun provided by the manufacturer. The percentage of drivers on their phone in the school zone was 6% and 58.8% of school zones drivers were at or below the school zone speed limit of 15 mph.
You’ll clear up misconceptions about customer service, face actual examples of customer service in action, evaluate your own skills, test your knowledge about your organisation’s policies and procedures, and develop basic ground rules. We endeavor to ensure that we collect only the minimum amount of information needed to meet the purpose for which the network was created. Officers were also required to log and demonstrate the correct set up procedure of each device including checking the accuracy of transmission using tuning forks in the case of radar and establishing and shooting a Known Distance and Vertical and Horizontal Sight Alignment with laser. The research wanted to see if the addition of radar in school zones would have any effect of speeds driven.
2d 225, the court ordered the a€?officer must be able to establish that the target vehicle was within the beam widtha€? at the time of the infraction. Officers were also required to log and demonstrate the correct set up procedure of each device including checking the accuracy of transmission using tuning forks in the case of radar and establishing and shooting a Known Distance and Vertical and Horizontal Sight Alignment with laser.A  Both of these external tests were logged by the officers for potential use as proof the device was operating properly.
The research wanted to see if the addition of radar in school zones would have any effect of speeds driven.A  We also wanted to see if the percentages changed of drivers on their cell phones while in the school zones.
Officer Joy Mickendrow of the Neighborhood Enforcement Team was in charge of the program before she was promoted to detective.A  However, the program continues. The Entrepreneurs' Toolkit provides essential links to federal and provincial business services.
The internal test button of both radar and laser guns do not measure the accuracy of the transmission of each device and should not be used a prima facie evidence of the correct operational accuracy of each device.A  Departments should establish their own standards on officer training, certification of officers, and time periods for re-certification of equipment including tuning forks.
El Paso is unique in that the City Council of El Paso passed and adopted a city-wide Ordinance No. First, most of these complaints are based on the noise of drivers.A  Unfortunately, most of citizens confuse the noise made by drivers as speeding, when it is not the case. A warning letter is then sent to the driver on Las Cruces Police Department stationary telling them they were observed speeding.
How do you treat 'internal' customers?Finally Action Plans form the vehicle for taking easy-to-implement lessons back to work to boost your confidence, motivate you - and win customers.
A good rule is to use the same training and re-certification requirements of the state police agency within an individual state. The After percentage of drivers at or below the posted speed limit changed significantly with 96.8% of drivers driving at or below the 15 mph school zone limit. Tuning forks are not interchangeable and must stay with the radar gun as delivered by the manufacturer.A  Quoting from the Operators Manual of a major manufacturer of radar guns in their section Why Testing Is Important, a€?In order to ensure continued compliance with FCC rules, meet legal requirements for admissibility or radar speed measurements, and verify full operating performance, the following test procedures are recommended. 5501, effective September 1, 2009 meaning the City of El Paso is responsible for enforcing violations city-wide. SML is conducting this project for an upcoming article titled a€?Handling Citizen Complaints About Speedinga€? which will appear in national law enforcement publications. Two tuning forks are supplied with each radar gun.a€? Departments should verify that equipment re-certification companies re-certify equipment to standards accepted as they appear in DOT HS 809 812 (radar) and DOT Hs 809 811 (laser).
The percentage of drivers on their hand held cell phones was also reduced dramatically with the After sample showing only 2% of the drivers on their phones compared to the Before sample of 6%.
During the home visit, Officer Mickendrow presents the statistics from the Jamar pole mounted Speed Enforcement Evaluator. Graduates of the Master Radar Laser Instructor Course are certified to teach other officers to Operator or Master Radar Laser Instructor certification standards. Clearly, the visibility of radar use in the measured school zone was effective.A  SML advised the El Paso ISD Police Department to initiate RET meaning Random Enforcement Techniques in their school zones. RET is random as the name implies.A  Effective measures are placing of School Zone Radar Equipped letters on the rear bumper of each unit, placing additional signs of Radar In Use in the school zone, and using a radar display attached to the police unit.
Such a radar display shows oncoming driers their speed and should be placed at the entrance to the school zone.A  On some days there is no visible radar in the school zone. On other days there is.A  Such random enforcement techniques work and do not require constant visibility of police units in school zones.
Drivers will not take the chance of getting caught speeding or using hand held cell phones in school zones.



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