Beyond the Far Cliffs offers its own unique brand of experiential training in customer service for management and frontline employees. Unfortunately in some cases, customer service is a part of the job description that often gets overlooked. Ask for feedback (and listen!)One of the easiest ways to improve service is to ask your customers what you can improve on. CommunicateOften bad customer service can be a result of poor communication, so make sure communicate with your customers on a regular basis. Remember the Raving Fans ApproachA few weeks ago we talked about the book Raving Fans, which is a guide to customer service. Make time for your customersOur jobs require us to do a lot of important tasks and meet tight deadlines.
A few simple tasks can greatly improve the way your customers perceive you and your company.
A recent column by Micah Solomon on Forbes online served as a good reminder of how excellence is in the details—and how those details extend beyond the physical place where you do business. Sara Rider, Vice President at DeLaune & Associates, has written extensively for the healthcare, financial, non-profit, and technology industries for more than 30 years. Success or failure of a business is heavily dependent upon customer service by any company.


Customer services include facilities provided to a customer before, during and after a purchase. Many business students will find these inspirational customer service quotes helpful in their academic assignments. You can do this through things like comment cards, online surveys, or a variety of other ways. If you feel like something can be better explained over the phone than in an email, don’t hesitate to make a call. While those tasks are definitely important, they aren’t the only things that are important. Your attention to customer service extends beyond the people who answer the phone (and hopefully your company does realize the importance of a live person at the other end of the call).  It encompasses your online chats, those email inquiries from your “contact us” link on your website, and how well your website looks and functions beyond the landing page. You need to keep one thing in mind, once you dissatisfy a single customer the affect on your business is many times greater and adverse in nature.
Customer service is an ongoing process which unlike other business process continue to run even after a product is sold or service is availed. In fact, when we receive excellent customer service it can often be shocking, when in reality, it should be standard. The most important part of receiving feedback to let your customers know that you are listening.


To win the hearts of your customer you always need to emphasis on the customer service department. Company which value their customers spends a great deal of amount and time to train and develop their customer service staff. You don’t have to implement everything they suggest, but responding will let them know you take their opinions seriously, which can go a long way. A business always needs to develop a proper and precise customer service policy and strategy. An effective customers service given to your customers will not only generate huge income and revenues but also helps in building a great reputation in the industry. I have therefore collected some very fine inspirational customer service quotes which might be helpful for you.



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