Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. This brief booklet summarises the reflective listening process and provides simple explanations of each of Carl Rogers four components, and how they can be applied.
Reflective listening has its roots the fields of psychotherapy and in particular in the work of Carl Rogers as part of his "client-centred" approach.
There are two major aspects of reflective listening - the "listener orientation" and the "reflective technique". This brief booklet summarises the reflective listening process and provides simple explanations of each of Rogers four components, and how they can be applied. Warner Results Coaching (WRC) provides executive business coaching to senior executives and professionals.


O SlideShare utiliza cookies para otimizar a funcionalidade e o desempenho do site, assim como para apresentar publicidade mais relevante aos nossos usuarios. Reflective listening can be extremely useful in many business communication situations but it is particularly beneficial in the realm of executive or business coaching. In reflective listening, the listener adopts the belief or has the orientation that the capacity for self-insight, problem-solving, and growth resides primarily in the individual being coached or coachee. Resources are available specifically for Coaches (including Assessments, Booklets, Workbooks, e-learning programs and presentation material) and Coachees (including Assessments, Booklets, Workbooks, e-learning programs, Cue cards and Templates).
This means that the central questions for the coach are not "What can I do for this person?" or even "How do I see this person?" but rather "How does this person see themselves and their situation?" Rogers made the underlying orientation of the coach as a listener much more specific by noting that this 'orientation' contains four components: empathy, acceptance, congruence, and concreteness. Although much of this assistance is offered in one-to-one discussions, it is often significantly aided by good resources that can help to increase skills, add new knowledge or even change perspectives.


For this reason, there is a wide selection of coaching resources that have been produced, both for the coach and the coachee. This includes assessments, e-learning programs, booklets and other useful learning and development tools.




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