Identifying high-risk individuals and providing early assistance in the way of coaching or counseling services will increase their satisfaction, productivity and relationships in both the home and work setting. His research began in 1999 while he was the Vice President and Medical Director at VHA West Coast. In his current role as health care consultant and Medical Director of Physician Wellness Services , his primary focus is to continue to investigate the causes and outcomes of disruptive events in an effort to get a better understanding of why these episodes occur and how they can be prevented. The second component of early intervention is to identify individuals at risk.A  Physicians, nurses and other health care professionals, due to the nature of their positions are working under increasing stress and complexity, which can lead to fatigue, burnout, depression and even suicidal ideation.
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Joan Stringer was appointed Principal and Vice Chancellor of Edinburgh Napier University in January 2003 having previously served as Principal and Vice Patron of Queen Margaret University College, Edinburgh.
Professor Stringer has contributed to a number of policy initiatives through external organisations, committees and working groups, which included membership of the Scottish Committee of Dearing. She also served as a Board member of the Interactive University (which formed a bridge between Scotland’s universities and students worldwide who wished to study for internationally recognised qualifications from their home countries) and is a former Council member of the World Association of Co-operative Education (which promotes work-integrated learning worldwide and builds links between education, industry and government). In 2001 Professor Stringer was awarded a CBE for Services to Higher Education and was awarded Hon D Litt from the University of Keele for her contribution to higher education and public service. In 2009 Professor Stringer was awarded a DBE for services to Local and National Higher Education. Robert Black stepped down as Auditor General for Scotland at the end of June 2012, a post which he had held since 2000.
In this role he was the accountable officer, and therefore in effect chief executive, of Audit Scotland. Between 1995 and 2000, Dr Black was Controller of Audit with the Accounts Commission with responsibility for the external auditing and reporting on all expenditure by local authorities and NHS bodies in Scotland. Prior to this, he was a local authority chief executive for 10 years, first with Stirling District Council (1985-90) and then with Tayside Regional Council (1990-1995).
His earlier career (1975-1985), was in policy planning and research with Strathclyde Regional Council, Nottinghamshire County Council and Glasgow City Council.
Since his retirement from the post of Auditor General, Dr Black has been appointed to the British Library Board, joined the Court of Edinburgh University as a lay member and become a public interest member on the Council of the Institute of Chartered Accountants of Scotland. Currently she is Chair of NHS Education for Scotland, Chair of the Scottish Association for Mental Health and a Scottish Funding Council Board member. She is a graduate of Edinburgh University, and a Fellow of the Royal College of Physicians of Edinburgh, the Royal College of General Practitioners, and the Royal Society for the encouragement of Arts, Manufactures and Commerce.
Maureen is an experienced Business Risk Consultant, currently working in a freelance capacity, with a proven track record in developing and delivering risk management solutions across a range of multi-functional businesses, representing both clients and consultants. A keen advocate of the business benefits of a robust risk management strategy, her approach is practical as well as technical, which assists in raising awareness and engaging buy-in at all levels in the organisations. Maureen began her career in risk as Insurance Manager at a major utility company where she was responsible for developing and managing insurance and risk financing arrangements, including the establishment of a captive insurance company. In 1994, she moved into the public sector as Risk Manager to Strathclyde Regional Council, at that time Europe’s largest local authority.
She joined Sector (part of the Capita group) in July 2006 to head up its Business Risk consultancy services, prior to which she spent four years as a Business Risk Consultant (Vice President level) with Marsh UK Ltd, becoming Regional Leader of their Public Sector Practice. Dr Ian C Elliott is a lecturer and programme leader of the Postgraduate Certificate in Public Services Governance at Queen Margaret University. In addition to programme leadership Ian teaches across undergraduate, MSc and MBA programmes in subjects including operations management, economics and strategy.


Ian is also Chair of Dads Rock, Scotland's only network of free playgroups for dads and kids. Jessica Crowe is Executive Director of the Centre for Public Scrutiny, an independent charity founded in 2003 to promote better scrutiny and accountability in decision-making across the public sector. Prior to joining CfPS in 2006, she was a councillor for eight years in the London Borough of Hackney, where she was Deputy Mayor.
In 2007-08 she was on the independent Councillors Commission, which investigated the barriers and incentives to becoming an elected councillor.
She has extensive experience in elected and lay member training and adult education and has worked as an adviser to a government minister and for various local government organisations. Claer sits as a part-time Tribunal Judge and as a non-executive Director of both the Paradigm Housing Association and Ravensbourne College boards.
She works with public, private and third sector Boards and Organisations to achieve good ethical governance; increasing productivity, profitability and performance. Sarah Hutchison was appointed Head of Policy and Information for the Scottish Information Commissioner in 2003.
He advises a wide range of public sector clients and those engaging with the public sector on all aspects of procurement law (both contentious and non-contentious), corporate structuring and collaborations, contracting and grant matters, public administrative law, governance and state aid. Robin's background also includes significant experience in advising clients on European law, competition law and regulatory law. He also advises a large number of charities and third sector clients and those engaging with the third sector in relation to: charity law and regulation (including advising on regulatory investigations), governance, formation and structuring, contracting and community renewables.
Andy has been working in communications for 10 years, in post-devolution Scottish politics, for large banks during the financial crisis, before moving to a professional charity, during which time he dabbled back into politics to run strategy and communications for Murdo Fraser’s campaign for a new political party in Scotland. His areas of expertise are organisational strategy and positioning, communications change and turnaround, PR and reputation management, campaigning and writing for a variety of audiences.
Andy holds an MA (Hons.) in Economics and Politics from The University of Edinburgh, and is a member of the CIPR. Yvonne is Communications Manager at Wheatley Group and leads an award-winning team which delivers communications for staff, stakeholders and customers - both in print and online. Donald Anderson started work as a Medical Scientist with the Scottish National Blood Transfusion Service. In 1999 he was elected Leader of The City of Edinburgh Council, a position he held until he stood down in the autumn of 2006 to stand for the Scottish Parliament.
During Donald’s involvement in economic development, Edinburgh became one of the strongest city economies in the UK.
I offer the following thoughts for her newsletter series on this topic: There is a difference in the types of disruptive behaviors between physicians and nurses. Alan Rosenstein has spent the last 10 years focusing on the effects of disruptive behaviors on staff relationships, staff retention, communication efficiency, patient safety, and clinical outcomes of care. Rosenstein enhanced the survey tool to focus on the frequency and impact of physician, nurse, and other staff member disruptive behaviors and their impact on psychological factors known to affect performance (stress, ability to concentrate, communication efficiency, information transfer), and its linkage with negative outcomes of care (errors, adverse events, compromises in patient safety, quality and mortality). Rosenstein has developed a 10 step model that focuses on the importance of raising levels awareness and accountability, enhancing cultural and leadership commitment, implementing customized education and training programs, developing appropriate policies and reporting procedures, enforcing compliance and intervention processes, and integrating these programs in with the organizationa€™s patient safety, quality, and risk management initiatives.
Recognizing the growing levels of stress, frustration, dissatisfaction, burnout and depression in all health care professions and their impact on attitudes and behaviors, he promotes the advantages of early intervention programs which have the greatest opportunity for success by taking a proactive user friendly approach to raise levels of awareness and accountability, enhance work satisfaction, , improve relationships, and increase productivity and efficiency in health care delivery. Rosenstein has had more than 40 articles published on this topic and has had extensive experience in providing customized educational programs, workshops and consultative services in this area. Alan Rosenstein has spent the last 10 years focusing on the effects of disruptive behaviors on staff relationships, staff retention, communication efficiency, patient safety,A  and clinical outcomes of care. RecognizingA  the growing levels of stress, frustration, dissatisfaction, burnout and depression in all health care professions and their impact on attitudes and behaviors, he promotes the advantages of early intervention programs which have the greatest opportunity for success by taking a proactive user friendly approach to raise levels of awareness and accountability, enhance work satisfaction, , improve relationships, and increase productivity and efficiency in health care delivery.
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An appointment as Risk Manager at South Lanarkshire Council then followed, where she established their Risk and Insurance functions and gained considerable experience in issues surrounding organisational change.


Maureen decided to leave Sector in July 2010 to work in an independent capacity and pursue a wide range of consultancy projects.
In 2010 she became one of three Commissioners appointed by the government to help improve the governance of Doncaster Council and in 2013 she was appointed to the Welsh Government’s Recovery Board for Pembrokeshire. She has also been a school governor and a non-executive director of her local Hospital Trust.
His responsibilities in Scotland include raising awareness of the Data Protection Act and related legislation, influencing policy and practice in all organisations handling personal data and providing advice and guidance on specific data protection queries. Her role includes strategic responsibility for publication scheme approvals, media strategy, information resources, research, external relations and promotional work. The Group’s services include the provision and management of housing, regenerating and sustaining communities and developing support services that help people and communities thrive. He was also a member of the Boards of the Edinburgh Festival Fringe and the International Festival. Most notably he led Edinburgh’s response to the hosting of the G8 Summit in Scotland and the call by Bob Geldof for a million people to march to Edinburgh.
Rosenstein developed a survey tool to assess the relationship between disruptive physician behaviors, nurse satisfaction, and retention. Maria Simbra of KDKA Pittsburgh Publicly tell the World, on the Internet and TV, whether AHN murders healthy patients for organs, via fabricated diagnosis, fraudulent life-support, torture thereby, and Morphine overdose.
He has contributed to publications including two book chapters on Innovations in Financing Public Services and a peer-reviewed journal article in Journal of Education and Work. Her previous career includes teaching children with learning difficulties, a formative spell with Oxfam in the UK, leading equality policy in Fife Council and supporting the Fife Community Plan. With a housing career spanning 20 years, Hazel has extensive experience of leading staff teams who deliver and develop services for tenants and communities.
Yvonne joined Glasgow Housing Association, part of the Wheatley Group, five years ago after 20 years as a journalist.
From 1990 he was Convenor of Economic Development, a position he held until the Scottish Local Government Reorganisation in 1995, when he was elected to the City of Edinburgh Council.
The Council’s response was recognised by the Chartered Institute of Public Relations, with the award of their Grand Prix award in 2006.
Surveys were initially distributed to physicians, nurses and administrators at VHA member hospitals. Results were published in a number of different peer reviewed medical journals including the Joint Commission Journal on Quality and Patient Safety, the Journal of the American College of Surgeons, the Journal of Neurology, the Harvard Policy Review, Nursing Management, and The Physician Executive Journal. Keystone Rehabilitation Systems KFC Klauscher Architects Knights of Columbus Council #1400 Jonathon Kohler, DDS P.C.
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Ian has previous experience at the Employment Research Institute, Scottish Government, University of Edinburgh and Glasgow Caledonian University.
Prior to taking up her current role, Hazel was an Area Director at Glasgow Housing Association, part of Wheatley Group, with responsibility for delivering customer services to around 15,000 tenants across the south of Glasgow. She worked on the Evening Express and Press and Journal newspapers in Aberdeen in a variety of roles including Assistant Editor and Political Editor, the Daily Record and Sunday Mail and, prior to joining GHA, was Head of News at the Evening Times in Glasgow.
Donald was given responsibility for Economic Development in the new Council and in 1998 he left the Health Service to become a full time politician. The findings showed a strikingly high incidence of occurrence of physician disruptive behavior with a significant negative impact on nurse satisfaction and retention.
Hazel’s housing career started in London but she has also worked in the sector in Stirling and in West Lothian. The results were published in The American Journal of Nursing and The Physician Executive Journal.



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