Patient communication Archives - Lee Ann Brady, DMD's Dental Blog HomeAbout Dr. I wrote recently about moving our conversations with patients away from insurance benefits, and into conversations about the benefits of health. This is a€?Memorandums and Lettersa€?, section 9.2 from the book Communication for Business Success (v.
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For more information on the source of this book, or why it is available for free, please see the project's home page. DonorsChoose.org helps people like you help teachers fund their classroom projects, from art supplies to books to calculators. A memoAn abbreviation for memorandum; normally used for communicating policies, procedures, or related official business within an organization. A memoa€™s purpose is often to inform, but it occasionally includes an element of persuasion or a call to action.
One effective way to address informal, unofficial speculation is to spell out clearly for all employees what is going on with a particular issue.
While memos do not normally include a call to action that requires personal spending, they often represent the business or organizationa€™s interests. A memo has a header that clearly indicates who sent it and who the intended recipients are. In a standard writing format, we might expect to see an introduction, a body, and a conclusion. Memos are often announcements, and the person sending the memo speaks for a part or all of the organization. Some written business communication allows for a choice between direct and indirect formats, but memorandums are always direct. Memos are a place for just the facts, and should have an objective tone without personal bias, preference, or interest on display.
While e-mail and text messages may be used more frequently today, the effective business letter remains a common form of written communication. Letters may serve to introduce your skills and qualifications to prospective employers, deliver important or specific information, or serve as documentation of an event or decision. The date should be placed at the top, right or left justified, five lines from the top of the page or letterhead logo.
Like a subject line in an e-mail, this is where you indicate what the letter is in reference to, the subject or purpose of the document. This is your opening paragraph, and may include an attention statement, a reference to the purpose of the document, or an introduction of the person or topic depending on the type of letter.
If you have a list of points, a series of facts, or a number of questions, they belong in the body of your letter. An emphatic closing mirrors your introduction with the added element of tying the main points together, clearly demonstrating their relationship.
Five lines after the close, you should type your name (required) and, on the line below it, your title (optional). If the letter was prepared, or word-processed, by someone other than the signatory (you), then inclusion of initials is common, as in MJD or abc. Just like an e-mail with an attachment, the letter sometimes has additional documents that are delivered with it.
A formal business letter normally includes a logo or contact information for the organization in the header (top of page) or footer (bottom of page). Memos are brief business documents usually used internally to inform or persuade employees concerning business decisions on policy, procedure, or actions. Letters are brief, print messages often used externally to inform or persuade customers, vendors, or the public.
Find a business letter (for example, an offer you received from a credit card company or a solicitation for a donation) and share it with your classmates.
Now that you have reviewed a sample letter, and learned about the five areas and fifteen basic parts of any business letter, write a business letter that informs a prospective client or customer of a new product or service. London UK, 25 May 2016: New independent research from Towards Maturity, supported by Kallidus, reveals that the retail sector may be wedded to formal learning and has yet to explore the benefits of social and informal learning despite its growing commitment to investing in learning technologies and building its internal learning team. What can today's learning leaders teach us about using evidence to support performance and capability?
Mindset, behaviour, values and the ability to reflect, change and grow are all valuable characteristics - but are they being nurtured? Louise Pasterfield from Sponge UK explores Towards Maturity data to uncover practical ideas that could inspire change in your organisation.Induction matters. Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment - opens in a new window or tab. International Shipping - items may be subject to customs processing depending on the item's declared value. Your country's customs office can offer more details, or visit eBay's page on international trade.
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If budget cuts are a concern, then it may be wise to send a memo explaining the changes that are imminent.
They may also include statements that align business and employee interest, and underscore common ground and benefit. An acronym or abbreviation that is known to management may not be known by all the employees of the organization, and if the memo is to be posted and distributed within the organization, the goal is clear and concise communication at all levels with no ambiguity. While it may contain a request for feedback, the announcement itself is linear, from the organization to the employees.
It can serve to introduce you to a potential employer, announce a product or service, or even serve to communicate feelings and emotions.
The audience or reader may have their own idea of what constitutes a specific type of letter, and your organization may have its own format and requirements. Regardless of the type of letter you need to write, it can contain up to fifteen elements in five areas. If your letter includes a letterhead with this information, either in the header (across the top of the page) or the footer (along the bottom of the page), you do not need to include it before the date. This can make it clear to a third party that the letter was delivered via a specific method, such as certified mail (a legal requirement for some types of documents). An emphatic opening involves using the most significant or important element of the letter in the introduction. You may choose organizational devices to draw attention, such as a bullet list, or simply number them. This line indicates what the reader can look for in terms of documents included with the letter, such as brochures, reports, or related business documents. Just like a a€?CCa€? option in an e-mail, it indicates the relevant parties that will also receive a copy of the document. Share it with your classmates, observing confidentiality by blocking out identifying details such as the name of the sender, recipient, and company. Introduce the topic by explaining that good oral communications are an essential life and career skill.
Ask them to look again at the list of typical interactions and give themselves a mark out of 10 for how confident they feel about each one. Debrief by asking the groups to comment on how confident they felt in taking part in their chosen language activity. However, they provide a great opportunity for constructive reflection.Everyone loves winning awards. Kirsty GreanyWhile it's easy to slip on the rose-tinted glasses when looking at the challenges of business 20 years ago, it's fair to say that the landscape has significantly shifted in the last couple of decades.


Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. Import charges previously quoted are subject to change if you increase you maximum bid amount. You may also download a PDF copy of this book (6 MB) or just this chapter (934 KB), suitable for printing or most e-readers, or a .zip file containing this book's HTML files (for use in a web browser offline). It is often written from a one-to-all perspective (like mass communication), broadcasting a message to an audience, rather than a one-on-one, interpersonal communication. The unofficial, informal communication network within an organization is often called the grapevineThe unofficial, informal communication network within an organization, often characterized by rumor, gossip, and innuendo., and it is often characterized by rumor, gossip, and innuendo.
Date and subject lines are also present, followed by a message that contains a declaration, a discussion, and a summary.
The memo may have legal standing as it often reflects policies or procedures, and may reference an existing or new policy in the employee manual, for example.
Wea€™ll examine the basic outline of a letter and then focus on specific products or writing assignments. This chapter outlines common elements across letters, and attention should be directed to the expectations associated with your particular writing assignment. While you may not use all the elements in every case or context, they are listed in Table 9.1 "Elements of a Business Letter". A comma after the salutation is correct for personal letters, but a colon should be used in business. Readers tend to pay attention to openings, and it makes sense to outline the expectations for the reader up front. Readers may skip over information in the body of your letter, so make sure you emphasize the key points clearly. Each person is to make a brief self-introduction to their group, giving such information as their name, where they live, where they were born, composition of their family, job description, and main interests.
Explain that each language activity can be achieved by using the tactics described for each one. Organisations are becoming more team-based, with flatter and less hierarchical structures that see five generations working together - often dotted across different locations, using technology to connect and work. Organisations with effective induction are more likely to retain their new recruits for longer. The process also enables learning professionals to reflect on five key issues that impact on designing and delivering a modernised learning strategy.
We hope that our contribution will help shape an environment where real-world research informs organisational improvement. Although your ideas may be compelling, it's not easy to execute a plan without support, co-operation and collaboration from peers, stakeholders and business leaders. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. It may also be used to update a team on activities for a given project, or to inform a specific group within a company of an event, action, or observance. On the grapevine, one person may hear that someone else is going to be laid off and start passing the news around.
For example, on February 13, 2009, upper management at the Panasonic Corporation issued a declaration that all employees should buy at least $1,600 worth of Panasonic products. The discussion elaborates or lists major points associated with the topic, and the conclusion serves as a summary.
There are many types of letters, and many adaptations in terms of form and content, but in this chapter, we discuss the fifteen elements of a traditional block-style letter.
The salutation a€?To whom it may concerna€? is appropriate for letters of recommendation or other letters that are intended to be read by any and all individuals. Just as you would preview your topic in a speech, the clear opening in your introductions establishes context and facilitates comprehension. If your letter requests or implies action, the conclusion needs to make clear what you expect to happen. The other members of the group should give feedback by marking out of ten (total) for clarity of information, liveliness of delivery, appropriate body language. Entering awards can be a daunting and time-consuming process - an additional task on top of everyday work. They get new employees up to speed quicker and help them reach their performance goals earlier.In its 2014 report about on onboarding, Aberdeen Group found that 68% of companies had no formal process in place. Rumors change and transform as they are passed from person to person, and before you know it, the word is that they are shutting down your entire department.
The company president noted that if everyone supported the company with purchases, it would benefit all.Lewis, L. If this is not the case with your letter, but you are unsure of how to address your recipient, make every effort to find out to whom the letter should be specifically addressed. It is usually courteous to conclude by thanking the recipient for his or her attention, and to invite them to contact you if you can be of help or if they have questions.
They are often printed on letterhead paper, and represent the business or organization in one or two pages. For many, there is no sweeter sound than that of their name, and to spell it incorrectly runs the risk of alienating the reader before your letter has even been read. This paragraph reiterates the main points and their relationship to each other, reinforcing the main point or purpose. Ask them to look at the items and plan and execute a short role play for one of the language activities of their choice. It provides L&D teams with the perfect chance to step back and think about what has led to current organisational successes, before sharing those stories and successes.There is nothing more satisfying at work than thinking over your recent activities and realising that there is a lot to be proud of! They not only need to meet fundamental business targets, but must be dynamic problem solvers who know how to roll with (constant) change.Leadership and management skills really matter - and this includes mindsets, behaviours, values and the ability to reflect, change and grow. We'll be digging into Towards Maturity's data to see what it tell us about changes in onboarding practice, as well as picking out some practical ideas that could inspire change in your own organisation. Top performing L&D teams are 3-5 times more likely to be delivering improved productivity and agility today and have much to teach us.
I have had the pleasure of working with them and their customers for a number of years and have seen first hand their commitment to identifying and sharing great practices that really work. When I came in and asked how he was doing he said "great, but I think I melted my mouthguard".
Shorter messages may include e-mails or memos, either hard copy or electronic, while reports tend to be three or more pages in length. Avoid the use of impersonal salutations like a€?Dear Prospective Customer,a€? as the lack of personalization can alienate a future client. Only 13% of retailers are investing in blended learning while the average across all sectors is double that figure (26%), with top learning companies nearly three times more likely to be using blends than retail companies (35%). Seek, support and develop leaders right and you'll have more engaged, productive, and profitable businesses. It provides contemporary measures that focus on performance improvement and great tactics that help L&D teams become more responsive to the changing needs of business. This research highlights the fact that L&D teams must develop new mind-sets and skills, quickly. This may be due to a lack of required skills and knowledge, as the research indicates over half lack the confidence in incorporating new media in learning design and only 4% believe their L&D teams have the skills for facilitating collaboration. Benchmarking can help you get started on your way to winning and help you clarify what's been successful - here are 6 perfectly valid reasons to use it.How benchmarking can helpWe are not promising that benchmarking will definitely lead to trophies in the cabinet.
So it's no wonder that companies spent nearly $31 billion on leadership programs last year. It leverages the data of its in-depth Benchmark Study, the largest learning technology benchmark in Europe. What is more 71% do not believe that their own staff lack skills to manage their own learning. Secondly, the scale of the work ahead, as 95% of respondents want to improve induction with only 39% meeting that goal. Also, just 23% agree that their L&D teams have the skills to use technology for business advantage.
These are tried and tested approaches that we've used in partnership with our clients to produce effective and award-winning learning interventions that deliver impactful change.1. With such a big gap between aspiration and performance, the induction challenge seems daunting but there is evidence that learning innovation is turning the tide. Here are six compelling reasons why benchmarking can help turn the possibility of being an award winner into a reality:1.


The Towards Maturity benchmarking process gets organisations, and L&D in particular, thinking on the right track.
These aren't the only source of future leaders, of course, as many other potentials are already in-house, out there to be recruited or returning to work after having children.
Incredibly, ‘Top Deckers' are 50 times more likely than the lowest performers to improve talent strategies to keep their best people.
However, the world of work is changing and organisations are increasingly looking for more modern approaches to learning that support the fast-moving world of work and the needs of an increasingly digital workforce.
It’s a great place to start, if you want to establish a strong foundation for change. Work with the subject matter expert or the business customer to identify the main objective of the programme.
Our research with employees in this sector shows that staff are more able to learn for themselves than L&D give them credit for. The vast majority we talked with were frustrated by the lack of transfer back to the job after managers had participated in training.
Using real life ideas can help inspire new approaches that will make a difference in your own situation.
This will not only help you design the programme, but will also help you measure its effectiveness. It's very easy in today's busy world to not make time for reflection, yet reflection is critical to success. Inspiration by example We've identified four techniques used by organisations in their induction programmes that relate to the tactics of the top performing organisations highlight in the Towards Maturity Industry Benchmark Report.
The purpose of the Show is to inform and inspire L&D professionals to improve not just their personal performance but that of their organisation. They are three times more likely to use benchmarking as a performance improvement tool - benchmarking against the tactics that improve performance. By benchmarking you enable yourself to reflect, take stock and focus on the activities that really make a difference.2.
First, it seems there's a lack of measures put in place for management and leadership training. While every organisation is different, examples of good practice and innovation in other companies can offer inspiration for change. By reflecting on and analysing organisational performance, activities and practices, L&D can identify organisational strengths and areas of high performance.
Secondly, it seems that the learning strategy many apply to management and leadership training is often out of sync with the audience's needs. The leading sports retailer has been providing online onboarding since 2013 with more than 25,000 employees, across the 19 countries going through the programme.
Data from Towards Maturity reveals that 83% of new starters like to learn at their own pace, with 44% using their own mobile to learn.With this in mind, Sports Direct used the Adapt multi-device responsive elearning framework for its online content.
Receive your Personalised Benchmark report analysing current performance and tailored action plans valued at £300 - free until 15 July.
Just as importantly, benchmarking identifies weaknesses and those areas of low performance. It means employees can access the elearning on a smartphone or tablet, giving them maximum flexibility.
You can read more about Sports Direct's approach to induction in Inside Learning Technologies & Skills magazine.
Only 39% offer mobile content, and 30% have no plans to implement social media for leadership development. It's no wonder then, that there is a lack of transfer from learning to doing, if the learning doesn't fit in with everyday lives and habits in the first place and isn't focused on supporting performance there and then. Towards Maturity data reveals that 87% of Top Deck organisations agree that top managers are involved in promoting learning, compared with an average of 37%.UK infrastructure company, Story Contracting features a video message from the company owner and Chief Executive, Fred Story in its new online induction. The not for profit organisation champions better work and working lives and has been setting the benchmark for excellence in people and organisation development for more than 100 years. Pinpointing strengths and weaknesses enables L&D and business leaders to really hone in on performance. This isn't to say there aren't some great examples of modern, blended, performance-focused leadership development - there are some cited in Towards Maturity's paper.
What can we learn from these?How leadership solutions can #makeithappenIt's time to close the gaps and deliver the type of learning solutions that will engage and really help leaders. Benchmarking does what it says: it provides organisations with a benchmark to measure themselves against others. To really help them, we need to offer easy to find performance support that is genuinely useful and relevant to leaders and managers' points of need.
New staff and partners joining Specsavers are able to earn a virtual coin by completing the company's new induction course. You can use it to see how you are performing on various aspects of organisational practice compared to others. The business then makes a real cash donation to the charity chosen by employees in proportion to the number of virtual coins earned.You can read more about the Specsavers' approach here. Since 2003, over 4,500 organisations and 23,000 learners have contributed to Towards Maturity's leading benchmarks.
For example, have you properly embraced mobile learning and are reaping the kinds of benefits that some organisations are enjoying?
But we also need to help develop those deeper skills and behaviours in ways that fit with leader's (crazy) lifestyles. What are the top performing companies in the Towards Maturity benchmark doing in terms of mobile learning? As a baseline, that means moving away from solely ‘event' based learning - three-day workshops or long online courses - and embracing more resource or micro-learning approaches that provide short challenges and tasks as nuggets that help build skills and insights over time.
An average of 48% of Benchmark respondents reported that elearning not being tailored sufficiently was a barrier to success. It can be really useful to know what characteristics top performing companies have in common and what is driving their success.5.
We would say that providing simulations, interactive videos and meaningful games can make smart use of a leaders' precious time, and build the competence and confidence leadership roles require - so ROI for L&D too. United Biscuits (UB), the company behind household names such as McVitie's, Jaffa Cakes and Penguin, wanted to make sure its induction programme was relevant to both new starters and any existing employees who might access the training. UB used video of real employees talking about their jobs to add relevance and authenticity to the content.You can read more about the experience at United Biscuits in HR Grapevine magazine.
This report gives clear, insightful indicators about your strategy's current strengths and how that compares to your peers. Supporting or providing social spaces for informal learning and sharing is key too - the how will depend on who your audience is and how they currently work together.Measurement comes into play here as you have managers, teams, and peers providing tailored feedback about performance and application.
But leadership and management development is often holistic, and ongoing - like a journey rather than a series of interventions. The aim is to help L&D professionals focus on one area of action that will help them deliver impact.
To track what tools, learning, and performance support is used by an individual is a bit of a red-herring - especially if you're genuinely offering it up to help them in anyway that works for them.
And, if improving induction is your focus, there are more ideas in Sponge UK's Rough Guide to Induction. There has to be some bigger, business goals to be measured, alongside the individuals' performance or growth targets, and it might take a little while for the data to come in for these.
Louise PasterfieldManaging Director, Sponge UK Louise has more than 20 years' experience in learning and design and is passionate about making elearning absorbing so staff can apply what they have learned immediately into the workplace.Her interest is in how best to harness technology so people can learn, grow and make a difference to their organisations. In terms of those millennials as future leaders - don't leave it too late before you start developing them.
In Deloitte's report on this generation, Not only is this generation notoriously flighty and ready to up and leave within two years, but 70% of those ready to jump ship cite lack of leadership training as the reason why.
Just think about how that Personalised Benchmark Report will help you deliver better results.Unsure if you are ready?Benchmarking will help you make up your mind if you should enter an award this year or wait until next year when you have had a chance to build further on current successes.
So to attract and retain talent, and build leaders of tomorrow, open up those digital, multi-device resources -  simulations, diagnostics, videos, podcasts, tools and more to anyone who's interested.



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Comments

  1. 18.11.2014 at 15:54:54


    Try?to make it as clear as possible, in this.

    Author: Kacok_Qarishqa
  2. 18.11.2014 at 22:25:32


    Expansion, an expanded outside play space and provide the best final results.

    Author: Beckham