Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Effective communication involves a lot more than just speaking clearly to your audience without nervously stuttering or writing an email without any spelling mistakes.
Probably the most important thing you should learn from this article is that in order to be a “super communicator” you must be a super listener. Some scholars call this “active listening”, which entails more than just scanning what you’re hearing for something that relates to a story YOU want to tell. Restate the issue to make sure you understood correctly and show that this is important to you. If you’re trying to come across as an assertive speaker but your hands are shaking, your voice cracks and your eyes are bouncing from one place to another, you can pretty much kiss that image of yourself goodbye.
Also, if you’re trying to make something sound really serious but you look like you’re about to burst into laughter, while twirling your hair around your finger like a 7-year old, nobody is going to take you seriously either. Make sure the rest of your body is delivering the same message that comes out of your mouth.
And when you’re the one listening and can see the person who is doing the talking, pay attention! It’s important to be aware of the emotions and attitudes that one is displaying when in the presence of someone else, too.
It is OK if, say, a particular story makes you sad and a little teary-eyed but if you’re sobbing uncontrollably others might become more concerned with making you stop than with what you have to say.
Trying to ask for directions to a farmer in Italy when you only speak English and the farmer only speaks Italian constitutes a problem, for sure.


Make sure you only use slang or professional jargon if you are 100% sure everyone that is listening (or reading) can understand your words. Try your best to not interrupt, insult, scream, burp, pick your nose or teeth, roll your eyes, or make fun of the other person (although best friends can sometimes put up with a little teasing!). By being an active listener you can reduce misunderstandings and improve the chances that when it is your chance to speak, your message is heard and understood…as you wanted it to be! I once worked for a company that employed independent contractors and we offered some basic sales training for them.
In regards to body language, see, I have a really tough habit of standing with my arms and legs crossed.
This site is optimized for use with Internet Explorer 8 and newer (non-compatibility mode) - sorry for any inconvenience. Let's start by acknowledging that effective communication within an organization, regardless of size is both essential and difficult.
My first formal lesson in communication came from a book I read by Ruth Portillo on five communication levels with the first level being the most superficial and the fifth level being the most intimate.
When trying to communicate a message to the most people, most organizations use written communication.
We should put a lot of thought into what is most important to communicate and if it is most important we should try to communicate those concepts in the most effective way, face to face combined with written. Communication that is less important can be done by phone and the least important communication can be written. With information about sensitive issues you will want to start out with a face to face conversation and depending on the information gathered you might need to document it in writing.


Communicating compliance issues could also be considered sensitive and should be communicated in a manner similar to the above since compliance issues can result in disciplinary action and you should also provide employees an anonymous means of communicating their compliance concerns.
That person is sending out clues that well help you uncover the whole truth behind the story! It is about being aware of your thoughts and feelings so that you’re certain they do not get in the way of the message you are trying to communicate.
But sometimes both people can speak the same language and still not understand each other’s words. Also, if you have a heavy accent that is unfamiliar to those around you, try to speak just a little slower…and stop talking and ask what is wrong if you start getting any puzzled looks! My name is Melissa and I have built this website to help you improve your communication skills. Listening to what others have to say, but also to the clues that give insight to their thoughts and emotions as expressed in their body language or tone of voice. Also, listening to your own self and to what you are experiencing while you are communicating.



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