The Facilities Management Quality Index (FMQ Index) is a user satisfaction survey tool approved by the British Institute of Facilities Management.
The Facilities Management Quality Index is a core component of our Benchmarking Club, and may be freely delivered to many organisations.
Your bespoke survey is created from a comprehensive library of unbiased, professionally written questions grouped into topics as shown above.
Using an external provider reassures respondents that their responses are treated in confidence, encouraging participation and honesty for a more representative outcome.
Your results are presented graphically, making it easy to share them with others, from your team to the board. FMQ Index places your user survey results in the context of many other, high quality organisations, including members of the British Institute of Facilities Management. As well as a raw figure, you'll immediately understand how your results compare nationally: not just “82% of respondents were pleased with the appearance of reception” but also “This result is in the top 25% of organisations”.
Surveys are built up from the FMQ Index question library, enabling us to compare answers from respondents in different organisations.
It efficiently manages the relocation of equipment, thus helping to save time an resources. Security zones, fire extinguishers, smoke detectors, emergency lighting, fire sprinkles, evacuation routes, etc.
Increase the performance of your assets and enhance business competitiveness with the most comprehensive Asset Maintenance Management Solution. Facilities management is mainly associated with maintaining and operating industrial as well as commercial properties. Every organization depends of mix of services and functions to give them support that is essential for proper business operation. Facilities management companies place the non core business right at the service of core business in such a way that it is able to protect the organization’s capital investment.
Facilities management can be assumed as creating a suitable environment for organization’s main functions, having a closer look at the infrastructure. The main task of Facilities Management involves managing and providing numerous services to their customers who are the employees in an organization. From beginning point of single purpose contract each of which is handled by a supplier, the concept of facilities outsourcing has really broadened in the recent years that allow putting several services in the hands of multi discipline contractor.

There is no doubt that managing the facilities effectively requires strong strategies within the business plan, accommodation or space strategy of the organization. Consider needs and requirement of the organization and differentiate between non-core and core business activities.
Establish the right resources to provide the necessary services either obtained externally or internally.
Finding out the source of this mean that will fund the practical implication as well as strategy. Recognizing that information management is the sole key to provide proper control of the facilities management.
There are three main stages in the development and achievement of the facilities management strategy. Coming to the responsibilities, it involves maintenance and janitorial services, engineering services, security services, managing information systems and telecommunication. Lastly, if organizations and other facilities are not well managed, it can disturb the working of the entire organization. Objective: The objective of ITIL Facilities Management is to manage the physical environment where the IT infrastructure is located.
ITIL Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books. Interfaces between Facilities Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure. The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located.
This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
Content is available under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Germany License unless otherwise noted. They are automatically benchmarked against other organisations' scores for the same question to give you a real insight into what they actually mean.
It facilitates the integrated management of all the aspects concerning the exploitation and maintenance of real estate assets.
These functions are performed by either the in house staff or facility staff or any outside firm that is specialized in facility management.

In simple words, facilities management is all about taking full control and freeing the organization from the burden of several issues so that organizations can concentrate on their own work, leaving the other thing to the facility managers. However, for the facilities management to provide the best and uninterrupted service to the organizations, the organization must consider the cost as well the quality which is linked together. These include analyzing the requirement which forms the first level of analysis followed by the second stage which involves developing the solutions to the problems along with finding the best one only, finally the third stage which involves implementing the solutions that involves putting the final plan to work.
The facility manager is entrusted with the job of creating a suitable environment that helps increase work productivity and to see if productivity is safe as well as pleasing for the customers and clients. There is no doubt that organizations have the power to improve performance by their contribution to a business environment. IT Facilities Management includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
The process overview of ITIL Facilities Management is showing the most important interfaces (see Figure 1). Therefore, all the staff of your organization may have access to the management tools and work environments in a customized way. It helps to reduce total real estate costs, enabling the implementation of complex preservation plans, as well as the planning of provisioning needs. However, facilities can be of any type including offices, jails, hospitals, sports complexes, shopping centers and more.
Similarly, total facilities management is of the alternatives whereby the provider takes on the task of delivery and management of the necessary services. Apart from these, the facility managers are highly trained and educated along with being an expert.
There is no particular ways of managing facilities, every organization have their own needs. For instance, if a company has brought five branches under centralized computerization, it is the duty of the facility managers to plan everything, coordinate and make the right move. It is the efficiency pressure along with new technology that has led to the expansion of the role of facilities management.

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