Communication is the process of exchanging information in the form of messages, symbols, thoughts, signs, and opinions.
It would be extremely hard to imagine a world without some form of interpersonal interaction.
Some of the basic ways by which we communicate with one another is through speech, sign language, body language, touch, and eye contact. These means of communication are used for transferring information from one entity to the other, and always involve a sender and receiver. Communication of information, messages, opinions, and thoughts can be done with the aid of different communicative aids such as books, Internet, smartphones etc. There are mainly four types of communication which are used in various ways to convey the final message to the receiver.
This form of communication takes place between two individuals and is thus a one-on-one conversation. This type of communication can take place only when there are more than two people involved. This type of communication takes place when one individual addresses a large gathering of people.
Media communication is developing at a meteoric rate in order to ensure clarity and to eliminate any ambiguity.
Our body language reflects how we feel about what we are hearing or saying or even just thinking.
Paralinguistics, meaning tone, pitch, loudness, inflection and rhythm of your voice is considered one of the nonverbal communication types. In addition to eye contact, our facial expressions tell a lot about how we feel about what we are hearing or saying.
Do you ever wonder what someone is really feeling or thinking when they tell you one thing?
Nonverbal cues can communicate how people feel about other people, what they are thinking and what they mean by their words. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Receive a Profile Report on your Relating Style strengths, weaknesses and situational appropriateness. Before you can determine where you should begin your communication and relating strategy within The System framework, you need to analyze the situation to determine how your relationship and the potential tension in the interaction impact the level of risk to your success and effectiveness.
In a particular situation, how do you know at what point within the system you need to begin? The type of Communication Relationship (Closed to Open) you share with the other person, which is based on levels of trust, confidence and experience. Situational Tension, which refers to the level of tension in the situation based on the potential threat to the need(s) satisfaction of each party. Based on the relationship factor alone, each Communication Relationship indicates where to start.
On the other hand, an Open Communication Relationship indicates that you should share your interests and preferences before anything else (Fig.
So, we know that each Communication Relationship indicates where to start and quite similarly, each Situational Tension level also indicates where to start based on the tension level factor alone. If you decide that the Situational Tension is High, then the indication is to start with RS 1 (Rapport), whereas if the Situational Tension is Low, the indication is to start with RS 4 (Assertion) (Fig.
When both the Communication Relationship and Situational Tension factors indicate a high risk level, it’s relatively easy to make the Situational Analysis call. Once you understand how to analyze the Communication Relationship and the Situational Tension to determine the level of risk, you can quickly determine where to plug yourself into The System so that you begin the interaction in a way that increases your chances of achieving Results with Relationship.
The key to Situational Analysis is this: whichever factor, Communication Relationship or Situational Tension, indicates the highest risk, that factor becomes the determining factor. In this scenario, the Open Communication Relationship indicates a low level of risk because of the high level of trust, confidence and experience.


In situations where you have either a Closed Communication Relationship or High Situational Tension, it’s better to be safe than sorry. In a Closed Communication Relationship or High Situational Tension, better to be safe than sorry.
It won’t be long before you fully understand how the Situational Communication® Model provides leaders with a proven framework within which to plan and execute a clear, concise, focused communication and relating strategy to achieve successful results and effective relationships. If these thoughts strike a chord with you, share this blog with others who you want to support in their effort to improve their leadership results, relationships and career development.
SITUATIONAL COMMUNICATION® is the modern day leader’s advantage: a clear, concise and focused communication, negotiation and relating strategy that maximizes a minimum amount of time to achieve successful results and effective relationships. Learn more about what Situational Communication® can do for you, your leaders and your organization. October 9, 2014 by mir5358 Leave a Comment In previous lessons we learned about the Hofstede and the effects of what we learn as children through our environment and how they affect how we are today and how we interact with other cultures.
One of the crucial underpinnings of how to do be successful in communication across organizational cultures is to realize the fundamental gaps in between these cultures. Trompenaars and Hampden-Turner have suggested that there are four corporate culture models that can help to identify and clarify emerging organizational structures and is based on two specific dimensions – people vs. Finally the incubator model which is the most revolutionary of the models deals with self expression.
The research provided by Trompenaars and Hampden-Turner (1998) suggests that when two cultures blend, they will have to figure out ways to manage the disparate perspectives and self-organize to develop synergistic solutions which allows global businesses to communicate and compete better.
There are mainly four types of communication, which are used in varying ways depending on the medium used or the way in which information is exchanged. The cycle of communication is said to be complete only when the receiver has understood the sender's message and intent. Speaking is an effective way of communicating and helps in expressing our emotions in words.
It includes the silent conversations we have with ourselves, wherein we juggle roles between the sender and receiver who are processing our thoughts and actions. Here, the two individuals involved will swap their roles of sender and receiver in order to communicate in a clearer manner. Here the number of people will be small enough to allow each participant to interact and converse with the rest. Nonverbal communication involves the use of physical ways of communication, such as tone of the voice, touch, and expressions. Body posture and language convey a lot of nonverbal messages when communicating verbally with someone. Thereby, making written communication an indispensable part of informal and formal communication. For example, topography, photography, signs, symbols, maps, colors, posters, banners and designs help the viewer understand the message visually. When these icons are used in a public place, phone or computer, they instruct the user about their meaning and usage. All of these visual features require us to view the screen in order to understand the message being conveyed.
The aforementioned four types of communication have played a vital role and continue to do so, in bridging the gap between people, commerce, education, health care, and entertainment. Our words may say we accept a situation but our eyes, our body gestures and even tone of voice often qualify our verbal response. If we are slumped over it says we are "depressed." If we stand or sit straight it says we have confidence. Even though this includes "sound" of our voice, how we say what we say represents things such as sarcasm, anger, intimacy or even being whiny. For example, Closed Communication Relationships indicate high risk because they are characterized by low levels of trust, confidence and experience. If the Situational Tension is High because of the perceived threat to the need(s) satisfaction of one or both parties, the risk level is considered high.


These tend to be the most challenging of situations when you have both a Closed Communication Relationship and High Situational Tension. By choosing the correct place to start within The System, you subsequently adapt your Relating Style appropriately to the situation.
However, the Situational Tension is High because of a high level of risk due to the perceived threat to the need(s) satisfaction of one or both parties.
Don MacRae is the author and passionate leader of Situational Communication® and the CEO of Lachlan Enterprises Incorporated (The Lachlan Group). It’s not because of what they do but rather how they do it – in other words, their people skills. Learn to communicate, negotiate and relate to colleagues and associates with personal power, influence and persuasion every time – particularly in difficult and challenging situations. There are some interesting theories and practices about how to identify different cultures and how to engage and interact with them in order to achieve results.
Rather than trying to decode “why” they do it, which is something that we typically try to accomplish in order to justify our own assumptions; Trompenaars and Hampden-Turner suggest that it’s more important to learn what affect our beliefs have on a culture in order to understand how to communicate and interact in such a way that you realize who you’re talking to before it’s too late. This process of communication when analyzed can either be conveyed verbally to someone or stay confined as thoughts. In such cases, there is usually a single sender of information and several receivers who are being addressed. The obvious nonverbal communication is typically body language and facial expressions but as stated in Focused Momentum, "you may be surprised by the more obscure types" of nonverbal communication. Most people, when they are talking to you, will watch your eyes to see if you are looking away as you are supposedly listening. The expression "That's great" is a common one that by using a different tone, the meaning changes drastically.
But in order to decide how you will execute your strategy, in other words, where you will start the interaction in relation to The System, you must conduct a quick situational analysis. Start by Setting The Climate with RS 1 (Rapport) and then move to RS 2 (Initiation) to Introduce The Topic (Fig.
Your movement forwards and backwards is then determined by the movement of the Situational Tension.
The High level of Situational Tension indicates greater risk, and so, becomes the determining factor in the Situational Analysis.
Unless a specific issue is being discussed, small group discussions can become chaotic and difficult to interpret by everybody.
Creative and aesthetic nonverbal forms of communication include music, dancing and sculpturing. Being aware of the nonverbal cues you give others when speaking can help you to be a more effective communicator and listener.
When someone speaks to another person and that person is looking away as they are listening it says loud and clear "I am distracted." Equally important is that when you speak to others, you look directly into their eyes, rather than looking around the room as you speak. Open Communication Relationships indicate low risk because there are high levels of trust, confidence and experience. Where should you start the interaction in order to maximize your opportunity to be successful and effective? With a high level of risk as the determining factor in the interaction, establishing rapport is essential before anything else. If it goes up, you move backwards until it decreases enough to move forward again towards a mutually acceptable conclusion.




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