Earlier this week, the local chapter fell victim to another issue that could have been avoided had we developed a stronger communication system. In the past, these kinds of problems caused unnecessary complications that do more harm than good. What I haven't told you is that my administration was all over the problem from the moment it reared it's ugly head. Moving forward, I would like to share a few recommendations on what I can do better next time.
In closing, remember to recognize the problem when you are first made aware of it, control expectations by sharing your plans for resolution, and take action immediately. Subscribe to my newsletter today and you will receive the latest updates, articles, news, upcoming events, and FREE gifts.
While there are certainly some people who are more naturally inclined to be good communicators, communication is a skill that can be learned and improved by anyone. In simplest terms, communication requires two parts: 1) stating clearly and accurately your need, want, or feeling and then, 2)  having a partner who not only listens but hears and interprets accurately what you have said. 1) Learning to clearly, concisely state what you want, need, think, or feel is a crucial step in creating healthy relationships. 3) We too often fail to repeat back our interpretation of things, and that’s where we get in trouble. The examples above show how improved communication can strengthen our intimate relationships. Our children are even more lacking in communication skills than we were, thanks to the digital age of texting, emails and Facebook. Encourage your children to call their friends on the phone, to speak face-to-face about more important matters, and teach them what to say and do in social situations. It’s also very important to model healthy communication for our children by using these skills in our relationship with them. A reader named Linda wrote, saying,The lack of communication within organizations is a frequent complaint. This was especially challenging because of the SEC’s rules regarding “selective disclosure.” If the news got out prematurely, it could have a catastrophic impact on our stock price, our credibility with our constituents, including stockholders and analysts. When we were sued a couple of days after the announcement, I e-mailed our employees and told them that my prediction had come true but there was no need to worry. One thing is for sure: morale increases in direct proportion to meaningful and timely communication. Please note: I reserve the right to delete comments that are snarky, offensive, or off-topic.
If you're like most of my readers, you're committed to winning at work and succeeding at life. About MeI am the co-author of the Wall Street Journal and USA Today best seller, Living Forward: A Proven Plan to Stop Drifting and Get the Life You Want. I am also the author of the New York Times best seller, Platform: Get Noticed in a Noisy World.
I am the founder and CEO of Michael Hyatt & Company, an online leadership development company. About MeI am the author of the New York Times bestseller, Platform: Get Noticed in a Noisy World. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Isn't this the truth, any time I conduct interview follow ups or exit interviews the biggest frustration from partners is always lack of internal communication! As the president of the local chapter, I take responsibility for our lack of sharing and transparency. As a result of that situation, I'd like to brainstorm some initial thoughts on the subject and identify a few recommendations for making things better in the future. Instead of addressing the issue immediately, the problem festered and quickly grew out of control. While I use the fraternal organization to introduce the topic, this problem is not limited to our membership, region, or gender only.
Unfortunately, nobody outside the few called to fix it were aware of the strategy and the action to resolve  it. Instead of keeping silent, I would have reported what I knew and shared our plan to resolve it. When I was first made aware of the issue, I should have recognized that there was a problem. You can do this by responding to an email or verbally expressing that you identify that there is a problem. As the week rolled on, the membership received no official word on what the next steps were going to be.

Christina Hibbert Leave a Comment ShareThere’s a big difference between talking and communicating. In fact, with the increase in technology, including texting, chatting, and various forms of social media, people today are even less prepared for healthy communication, especially face-to-face.
This is excellent news for a couple of reasons: 1) Improved communication leads to improved relationships, and 2) Improved communication helps us get our own needs met, increasing our sense of self-worth and joy in life. Some of us may have had skilled parents who taught us well, but most people probably grew up with poor examples of communication. We want others, especially the men in our lives, to be “mind readers,” to “know” what we need without having to tell him. Reflective listening involves repeating back what the other person says and adding an interpretive quality. After all, it’s not about the facts as much as each individual’s interpretation of the facts that makes up our differences. When each partner is able to speak, and feel heard and understood, it only increases our connection and intimacy. Teaching children to actively listen and reflect back their interpretation of what you or others say will be incredibly valuable as they navigate friendships, budding romances, and as they become adults. They don’t even have to learn to spell correctly, let alone speak face to face, if they choose not to!
I’ve taught my teenage sons that if they ever break up with a girl via text I will personally drive them to her house so they can make an embarrassing formal apology!
It is the way to get our needs met and to resolve issues that may otherwise lead to mental or emotional distress.
In order to keep ourselves strong and healthy, and our relationships flourishing, we must be open with one another. Not everyone processes information in the same way, so you can’t communicate one way and expect everyone to get it. When we were about to take the company private, we knew that we had really important news to communicate. Since this information was so sensitive, I wrote the first draft myself and asked the lawyers to bless it.
I needed a small team of dedicated professionals to craft the documents we would need (more about this in a minute). As a follow-up to our phone call, we wanted to send out the press release to our key contacts with certain information in the body of the e-mail. Again, because of the rules of “selective disclosure,” we were prohibited from telling anyone before we announced the news publicly. Again, I wanted to make sure our employees heard everything from us first, before they heard from their friends and before they read it in the papers.
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As a result, people reacted the way you'd expect them to react in the absence of information.
People talk all the time, yet poor communication is still one of the most common struggles in relationships of all types. If we want stronger relationships, communities, and families, however, we need to focus on learning the skills of communication. As adults, we  must make the effort to learn skills of communication in order to teach them to our children; schools and churches should teach these skills, and leaders and governments should also make communication a top priority.
We may have seen how our mother always became emotional and yelled, or how our father shut down, put up a wall, or refused to communicate at all.
I hear it all the time, “He should know better!” But ladies, the truth is, most of the time they simply don’t, and if you don’t ask, you have no right to expect a thing. When I would tell him, “You’re not even listening to me” he used to quickly reply, “Yes I am” and repeat back the last few words I said.
For instance OJ may say, “So, you’re saying you feel abandoned when I golf every weekend?” “Yes, exactly,” I might reply. Good communication involves making sure you understand what the other person is really saying, then making sure they know you understand.
It also helps prevent unnecessary problems from either a lack of communication or misunderstandings, and significantly improves problem-solving skills as a couple, too. The most important job I feel I have as a parent is to make sure my children are comfortable talking to me. Healthy communication helps us improve the relationships that mean so much to us, and healthy relationships bring greater peace, joy, and love into our lives, too.

We must practice the skills of communication in order to keep our marriages, friendships, partnerships, families, and communities strong.
I had them sign confidentiality agreements and then discussed all the elements of the communications plan, as I had developed it to that point. We wanted to make sure that we had a laundry list of all the major points we wanted to cover whenever we discussed this topic. This is the WIIFM principle—“What’s in it for me?” So, we drew up a list of key questions for each of our major constituents: employees, agents, authors, analysts, stockholders, customers, and vendors. We also gave them a copy of the news release, which had just hit the news wires and the Internet a few minutes before the meeting. These were ranked in sequential order with the person’s name, phone numbers, and a place for notes. For example, in the employee meeting, I told them it was almost a certainty that we would get sued over this transaction. Over the next several weeks, we worked hard to keep everyone in the loop and let them know how things were progressing.
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As a result, members grew concerned, upset, frustrated, confused, and ultimately distracted. Marriages fail because of it, children get in trouble because of it, wars are started over it!
Perhaps our parents never seemed to resolve problems in front of us, so we have no idea how to do that now. And the conversation continues on from there until he cancels his golf plans to stay home and play with the kids all day so I can take a nap and read! Healthy communication also leads to greater health, relaxation, and less stress, overall, because when we ask for what we need, we tend to get it.
THerefore, we use newsletters, blogs, e-mail blasts, one-on-one meetings, department meetings, divisional meetings, and all employee meetings.
I made sure they understand the importance of confidentiality and the consequences of leaking this information.
The committee consisted of a few key executives, outside legal counsel, an outside PR advisor, etc. This forced us to identity the headline and the most important facts about our story, which we wanted to appear in the first paragraph.
We did not want the story to get “lost in translation.” We wanted everyone “singing from the same hymnbook,” so that the message was consistent, regardless of who was delivering the news. We didn’t tell anyone what the meeting was about, other than we had some important news to share with them. I did not want them to be alarmed, because this happens in every going-private transaction.
It takes out the blame that happens so often in communication, and makes it much more likely the other person will stick around long enough to really hear what you’ve so clearly said.
I will simply listen and do whatever I can to ensure they are safe, well, and loved; and yes, I will enact consequences as they are needed.
Even if you employ all these methods, you will still have some people that managed to miss the message. We read the press release from every conceivable angle: from the shareholder, analyst, media, employee, agent, author, vendor, and customer perspectives. However, we also knew that we would not likely get through on the first call, so we scripted the voice mail message that our executives would use.
However, we didn’t want to risk confusion, so we instructed our people to direct all media inquiries to me.
Unfortunately, a whole class of lawyers make a living cranking out boiler-plate complaints.
Whatever the case, we learn from watching our parents’ interactions, then we grow up and tend repeat the same patterns. There is a difference between hearing words and actively listening to the meaning behind the words. Obviously, we didn’t reach everyone on the first call, so we used the voice mail script to leave messages.
The suits are generally baseless and essentially nothing more than a legalized form of extortion. I personally called several agents, some of our top authors, top customers, and specific industry VIPs.

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