Emergency care is by its nature a complex, fast moving world, in which effective communication between members of the care team is vitally important. Smith has had an up-close view of the communication disconnect over the course of his career. Smith recently shared that over the course of his career, “I’ve seen significant amounts of wasted time and duplicated efforts. Smith has seen multiple occasions in which a nurse either doesn’t listen to the medic, the medic doesn’t give a good report to begin with, or both.
Smith, who is scheduled to defend his thesis in Spring 2014, has conducted a literature review of multiple studies that examined paramedics’ ability to communicate with nurses using a triage instrument. Kristyna creates workflow mapping and computer simulation model frameworks to validate, test, and quantify various scenarios to help clients make informed decisions about both operational and physical design improvements. Of all the job skills out there, communication ranks at the top of the list as the most important to have. Because nurses work very closely with patients, knowing how to recognize and relay important information given by patients serves as a crucial starting point in the chain of communication. Be attentive, maintain eye contact, sit or stand using body language that shows your engagement in the conversation. This is easier said than done, especially in a hospital setting but when communicating with a patient, strive to pay attention to them for the duration of the visit. Nursing schools are the first step in anyone’s journey towards becoming employed in the healthcare field. The process of preparing to enter offline or online nursing programs involves a lot of planning and paperwork.
Students pursuing this route can expect to quickly become familiar with taking online classes. Tech savvy individuals and those that are naturally comfortable working online will enjoy taking online courses because of the ability to utilize the latest, up-to-date features when it comes to distance learning.
Western Pennsylvania Healthcare NewsCovering healthcare news in the Pittsburgh region and beyond. January 3, 2014 by The Western PA Healthcare News Team Today’s seniors belong to a generation that tends to view doctors as authority figures who are not to be questioned. In cooperation with the American Society on Aging, the Home Instead Senior Care® network sponsored a web seminar in which Dr. Encourage older adults and their family caregivers to put together a comprehensive medical history and bring a copy along to appointments, especially when visiting a new doctor. Recommend that seniors prepare a list of questions ahead of time focusing on the specific issue being evaluated at the appointment.


Do what you can to accommodate extra time for senior patients to process what they learn during their visit and ask you questions.
Encourage families to be proactive about completing the necessary documentation to prepare for medical situations in which the senior is no longer able to communicate his or her wishes.
While discussing end-of-life issues are never easy, it’s important for seniors to have these conversations with their families.
As a healthcare professional, you can help seniors become active partners in managing their own health.
Filed Under: Featured Thought Leader, Home Instead Senior Care About The Western PA Healthcare News TeamThroughout the year, our writers feature fresh, in-depth, and relevant information for our audience of 40,000+ healthcare leaders and professionals. Poor communication between nurses and physicians is the number-one cause for hospital errors, and many of these errors have fatal results. One of the most important communication skills is listening attentively and not interrupting. He first began working as a volunteer firefighter in 1989; he became a paramedic three years later, and a nurse in 1995. I think it’s often caused by the fact that nurses and paramedics aren’t always able to communicate well with each other.” Smith became determined to help find more effective ways to transition patients from being cared for by the pre-hospital staff (whether first responders, firefighters, or paramedics), to the nurses who receive the patients in the ED. Whatever the cause, vital information about the patient can be lost, negatively affecting the care they receive in the ED. He notes that they have generally concluded that paramedics were not successful in using the triage instruments to predict admission or discharge, or adverse or positive outcomes. Rob Grierson, medical director of Winnipeg Fire and Paramedics Service, worked with colleagues to try to get paramedics in Winnipeg to use CTAS, and see what type of impact doing so might have on their communication with nurses. Regardless of industry, proper communication between departments, staff and clients is what guarantees that a business runs smoothly and produces quality results. One seemingly small misunderstanding could result in giving the wrong prescription to a patient, reviewing the wrong chart, giving a misdiagnosis and other more serious consequences.
When you get things correctly from the source, it makes passing down that info to others more likely to be received intact. Patients, regardless of age and condition, can tell when their nurse is being attentive to their needs or not.
Displaying this type of behavior makes patients more comfortable and encourages them to not leave any important information out. Listening to the patient talking while tapping away on the computer (unless you’re entering info being given by them), shuffling papers or fiddling with equipment with your back turned is not only rude to the patient, it opens up the risk of missing information that could lead to miscommunication later on. Regardless of the degree or certificate program, there are numerous advantages to completing college courses on the Internet compared to the traditional classroom setting.


While forums and chat rooms have been around for quite some time, each year online schools develop and produce more advanced ways to connect students, their peers and instructors in a virtual setting. That mindset keeps many seniors from having the conversations they need to have with their healthcare providers. Amy discussed the following methods for senior care professionals to support seniors and their families with information and resources that will help to ensure more effective communication between seniors and their doctors.
The history should include information such as doctor’s names, medications, insurance info, allergies, past health issues and treatments, etc.
When the time comes for families to carry out their loved one’s final wishes, they’ll be able to make decisions with peace of mind, knowing exactly what their loved one wanted.
Navigating the healthcare system can be confusing and overwhelming for anyone, so working together with seniors and their families to improve communication will help ensure they’re receiving the best care possible. To participate in future webinars like these and earn free CEU credits, view the webinar series schedule. As a healthcare business publication, we cover and cherish our relationship with the entire health care industry including administrators, nurses, physicians, physical therapists, pharmacists, and more. He’s worked in volunteer as well as full time capacities, in various pre-hospital environments, as well as part of ED teams.
The researchers had tremendous success, and now there’s a large study underway involving several thousand patients. The healthcare field, in particular, relies on the strength of communication in all aspects: physician to patient, patient to nurse, nurse to nurse, etc.
Being distracted and failing to dedicate your present time entirely to listening to a patient’s needs is the quickest way to a breakdown in communication. We cover a broad spectrum from hospitals to medical offices to outpatient services to eye surgery centers to university settings.
FreemanWhite recently provided Smith with a grant to continue his research, which we believe holds great potential for improving the efficiency of emergency care.
Instead of interrupting the patient to add in your two cents, wait until they are finished and consider what they’ve said before telling them your thoughts. That mindset keeps many seniors from having the conversations they need to have with their healthcare providers, and unfortunately, the consequences of poor communication may be quite significant. We focus on rehabilitation, nursing homes, home care, hospice as well as men’s health, women’s heath, and pediatrics.



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