This is an example of an illustrated storyboard used to support the explanation of the process during the staff internal meetings and to support the communication of the service to the final users, explaining how the hospital will take care of him.
In particular this representation describes the complicated and frightening stages surrounding the children surgery: what the family of a child who is being treated at the medical centre will experience.


The representation shows the different steps of the storyboard taking into account their spatial position: we have four steps to arrive to the patient surgery, that is the central point of the experience, and for steps after the surgery. Each action is illustrated and supported by other two layers of information: one is given by the pictogram, that indicates if it is a moment of wait, a moment of planning or a moment of interaction with the medical staff and the other is given by the text.





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