Leaders with strong conflict resolution skills build productive relationships and cohesive organizations.Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows managers to preserve the integrity of the team and demonstrate a commitment to individual performance and growth.Participants will learn to transform problems into creative opportunities and develop communication tools to build rapport.

A guided process will help team leaders establish a cooperative atmosphere to resolve conflicts as they occur. This module instructs individuals how to be aware of the positive and negative impacts of conflict and provides the skills to make conflict an opportunity to improve relationships.

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