In 2006, Scott Colabuono joined Fantastic Sams Hair Salons International as President and CEO.
Art Coley has been In the franchise industry since 1993, and leads the AlphaGraphics network as President and member of the Board of Directors. As the Executive Director of Business Development at Donatos Pizza, Jamie Davis drives the company’s franchise development strategies.
William Edwards has 40 years of international operations, development, executive, and entrepreneurial experience. Lorne Fisher is CEO and managing partner of Fish Consulting, a national communications consulting company focused on creating public relations and marketing strategies. Madison Jobe joined Pizza Inn in February 2009 and has served as Vice President Franchise Development, Senior Vice President, Chief Operating Officer, and Chief Development Officer for the Pizza Inn and Pie Five brands. Marc Kiekenapp is the Principal of Kiekenapp & Associates, a national Franchise Development Company assisting franchisors in building effective sales processes, franchise development strategies, and franchise recruitment advertising. Grant Kreutzer is Director, Franchise Licensing and Recruitment for Jack in the Box where he develops and manages franchise recruitment programs to attract top multi-unit operators to the brand. Joe Lindenmayer is acting President and COO as well as Co-Owner of TSS Photography, Inc., a 210-unit franchise network in the youth sports, school, and event photography industry. Joe Mathews, founder of the Franchise Performance Group, has over 25 years of experience with such national chains as Subway, Blimpies, and Motophoto.
David joined ServiceMaster in 1991 when he purchased the Master Franchise for the Province of Alberta, Canada. Scott Nichols is Director of Franchise Business Development for Sears Hometown and Outlet Stores.
Steve Olson became Publisher of Franchise Update Media Group in 2006 after a rich and varied career as a franchise executive.
Anthony Padulo is Vice President of Franchise Development for Goddard Systems, Inc., the largest childcare franchisor in the United States.
Diane Phibbs is a dynamic strategic thinker who thrives on finding ways to drive revenues and profits. With nearly 30 years of franchise experience, Nikki Sells, along with her husband, Robert, is Principal of Sells Development Inc., an outsourced franchise development and strategic consulting company. NASCAR's Nicole Lyons presents during Usher's New Look Foundation 2012 World Leadership conference on June 20, 2012 in Atlanta, Georgia. For the last five years, the Dunkin’ Donuts franchising and development team has been a leader in the QSR segment for new store commitments year-after-year and continues to generate a consistent pipeline of new franchise developers. During his leadership, Fantastic Sams Hair Salons has become the premier full service, affordably priced alternative to higher priced independent hair salons.
AlphaGraphics has nearly 300 business centers primarily in the US, Brazil, and the UK, with global sales of more than $275 million in 2011.
He champions the company’s Mutual Discovery Process, an intensive process, which helps evaluate potential franchise relationships most efficiently. Prior to joining Denny’s, he was a principal with Brand Growth, a service provider to the restaurant and retail industries. He has worked in communications for nearly 20 years, on both the agency and corporate sides, giving him an understanding that provides insightful counsel to clients and employees to help them succeed. He was responsible for franchise sales, real estate, design and construction, and franchise administration.
He led the development team of Pie Five Pizza Company, a 2012 Hot Concept Award Winner, while continuing the expansion of the legacy Pizza Inn brand.
Marc is the founder of FranchiseBuyer, LLC, a national referral network that qualifies and profiles potential franchise candidates. Since joining the company in April of 2009, Bill has overseen the acquisition of over 350 new franchisees between the two brands. Kreutzer has 14 years experience in franchising, business development, branding and marketing. Valpak, a 44-year old concept, will open more new markets in 2012 than they have since 2006. He joined TSS in 1993, working in various roles from field sales to Vice President and eventually became President in 2005. Prior to Sport Clips, Pete’s 15 years in the franchise business includes National Sales Manager for Franchise Development at MBE, a UPS Company (The UPS Store), National Operations Manager at MBE, and Executive Director of Franchise Relations for MBE, where he was responsible for informal dispute resolution, renewals, transfers, customer service, and insurance compliance. During that time the company has experienced record-setting growth, with over 250 locations and more than $200 million in system-wide sales last year. In the past he’s been the Managing Partner and Founder of AFS Group of Companies, a franchisor headquartered in Michigan.
He was also responsible for Franchise Development across Canada and worked from the ServiceMaster of Canada Home Office in Mississauga, Ontario.
He became part of the franchise development team that expanded Sport Clips two tier franchising system - Area Developers and Multi-Unit Franchisees - from 50 stores in three states, to 950 plus stores in 39 states.
The firm counsels national clients on all aspects of franchise and distribution law with an eye towards minimizing risk. In that capacity, Tony has responsibility for new franchise sales, resales, market planning, and real estate development, construction and franchisee financing. She builds solid program foundations, specializing in strategic planning, program development and implementation that generate leads for increased sales.
Previously, Nikki was Vice President of Client Services with IFX Online, Vice President of Franchise Development with Tasti D-lite, and has spent 25 years with the Express Services organization. He is the Founder and President of Franchise System Advisors, a consulting and strategic planning firm focused on the franchise industry.
In 2005, BrightStar become the first franchising company in the country to specialize in medical care, non-medical care, and health care staffing. She is the youngest recipient of this prestigious award and only the second female to receive it. He remains close to his military roots and has been instrumental in directing nearly $100,000 in Aaron’s advertising spending to support the Wounded Warrior Project. He is responsible for franchise development, franchise real estate, construction, design, equipment, and franchise recruitment activities. Tom started with The Franchise Company while still a college student in 1985 and has held several key positions in the various organizations, owned by the parent company, over the past 20 years.
Coming from a family line of over 100 years in family-style casual dining and over 18 years in the financial services and real estate industries, Sam brings a wide range of skills and experience that enabled East Coast Wings & Grill to emerge as a leading brand and cutting edge buffalo wing concept in 2012. Before joining AlphaGraphics in 2007, Art was Executive Vice President of Franchising for ICED in Houston. Prior to Donatos Pizza, Jamie served in a myriad of roles in both institutional and government finance. William lectures at universities and conferences, in several countries, on international franchise development. In this role, Rob leads a team of franchise development professionals responsible for recruiting high-quality franchisees to the Great Clips system.
He plays an active role in the training and management of the franchise development team, while assisting in the selection and awarding of new franchises.

Additionally, Geoff serves as Chairman of the Board of Governors for the Certified Franchise Executive (CFE) program for the International Franchise Association (IFA) and the Board of Trustees for the IFA Educational Foundation. Prior to joining Pizza Inn, Madison was Vice President of Development for Stockade Companies, franchisor of Sirloin Stockade, Coyote Canyon and Montana Mike’s Steakhouse. Marc was co-founder and a principal of The Franchise System Builders, LLC, a national franchise consulting company that helps franchisors increase their brand equity through the sale of new units.
Pete was also part of the team that offered The UPS Store to MBE franchisees which culminated in one of the largest rebranding initiatives in history. Eric has been a Certified Franchise Executive since 2005 and is a former overall 1st Place winner of the Franchise Update STAR Award mystery shopping competition. AFS created, purchased and managed numerous brands such as Dryer Vent Wizard where he was the Co-Founder and CEO for 8 years, Property Maintenance, Property Inspections, Auto Update Experts, Zoup!
From 1993 to 1996, he was the General Manager for Merry Maids of Canada, another ServiceMaster Division, and was responsible for franchise sales and support. As a former General Counsel of Suzuki Motors and fifteen years of experience with a major Chicago-based law firm, Jim offers a unique perspective and sound business experience, which assures the firm’s clients that matters will be resolved with a focus on a business perspective.
Franchise System Advisors works with franchisors to help them evaluate, develop, and implement successful franchise sales and development strategies.
With 250 locations open, BrightStar is now on track to open nearly 300 locations by the end of 2012, including international expansion and Shelly is working to add complementary brands over the next few years. In May 2012, BrightStar Care was named the #1 fastest growing women-led business, for the second consecutive year, by American Express OPEN. Prior to founding Franchise Update Media Group, she served as Vice President of Franchise Development for a national franchise chain for over seven years.
From 1992 to 1997 Tom served as the Vice President of CertaPro Painters and assisted in the founding and start-up of the company.
Sam has held, or currently holds, credentials in general securities, registered investment advisory, real estate and is also a designated Certified Franchise Executive (CFE) by the Institute of Certified Franchise Executives. Additionally, Shawn spent 13 years with Hallmark Cards, serving the Northeast in training, market development, operations, and regional sales management roles. For the past 30 years, he has held senior finance and operations positions with global, public, and private companies in the telecommunication, restaurant, sports, staffing and outsourcing, manufacturing, and service industries and has held CFO positions for US Sprint, Burger King, Norrell Corporation, and Profit Recovery Group.
At Old Course Design Jamie worked in the golf course design business as an associate designer. He is active on committees and boards at the International Franchise Association and is a Certified Franchise Executive. He serves on the IFA’s Supplier Forum Advisory Board and speaks frequently about franchising at conferences for the IFA, Franchise Update Media Group, and Franchise Times. He is responsible for establishing franchisee marketing and recruitment plans in North America, strategic use of CRM systems, training and mentoring, refining resale processes and systems and enhancing franchise broker relationships. In 1971, Mike invested in the Success Motivation Institute, which specialized in the sales of training and personal development programs for small business owners, individuals, and companies. Previously, Geoff was Vice President of US Franchise Systems, managing franchise sales and development for Microtel Inns and Hawthorn Suites and held roles with the Bristol Hotel Company. He has worked with other legacy brands including, Fatburger and Shakey’s Pizza and was instrumental in the early growth of Red Robin Restaurants.
Prior to a 2004 management buy-out of FRANdata, the only independent research company supplying information and analysis for the franchising sector, the National Cooperative Bank, Johnson was part of NCB’s executive team, where he managed FRANdata along with several other NCB business ventures.
Previously, Marc served as Vice President of development for Service Brands, Inc., which includes Molly Maid, Mr. In addition to his domestic franchise experience, Joe has opened master franchises in Canada, Australia and New Zealand and serves on various boards including the Southeast Franchise Forum, The KV Foundation and other community-based causes. He is a regular presenter at IFA conferences and is an instructor with the ICFE (Institute of Certified Franchise Executives). In 1997 he was appointed Vice President of Franchise Development and was responsible for franchise development for all four franchise brands for ServiceMaster of Canada. The firm’s attorneys are experienced litigators, trial lawyers and transactional attorneys with solid IP backgrounds, Jim is a California Bar certified expert in the area of Franchise and Distribution Law. Since 2011, Scott has overseen a nearly 400% increase in the growth of its franchise locations, completed a revamp of its entire development process including the rollout of a new franchise recruitment website, heightened Sears franchise web presence, and improved ease of use for visitors leading to increased lead generation and deal closing ratios. Previously, he owned a successful consulting practice that provided sales, marketing, and development strategies to more than 35 established and emerging franchise companies, including Sears, GNC, Friendly’s Restaurants, Heavenly Ham, Play It Again Sports, Molly Maid, Martinizing Dry Cleaning, The Great Frame Up, AlphaGraphics, Mr. With 20+ years of demonstrated leadership and fiscal performance, Diane’s experience began in restaurant operations and moved to consumer marketing and then franchise sales and lead generation. They were named International Franchise Association (IFA) Franchisees of the Year in 2001, and were Express Franchisees of the Year in 1995, 1997 and 2001. Prior to founding FSA, Jeff spent 3½ years as the Vice President of Franchise Development for Fantastic Sams Hair Salons, a 1300 unit chain of full service hair salons. A native of New Jersey, John lives in Brielle, NJ, with his wife Laura and three children, Cameron, Hannah, and Jonathan. He also owned the Atlanta-based Bridgetown Grill chain, a Caribbean themed concept that received Hot Concept of the Year recognition from Restaurants & Institutions and Chain Leader publications and received over 40 Best of Atlanta awards. In 1998 Tom left CertaPro Painters to become the president of a new division of The Franchise Company - The Franchise Development Center.
He earned a BA in accounting from Washington & Jefferson College and received a Master of Landscape Architecture degree from The Ohio State University. He serves on the Strategic Advisory Board for Nova Southeastern University’s International Institute for Franchise Education at H.
Great Clips has more than 1,000 franchisees and nearly 2,800 locations across North America. Geoff graduated from Cornell University’s School of Hotel Administration in Hospitality Marketing and Operations, was a member of the Order of Omega Honor Society, played Varsity Football, and was a member of the 1990 Ivy League Championship Team.
Madison has experience on both the franchisor and franchisee sides of the business, having been a franchisee of two different concepts over his almost 40 year career.
His career spans information services, commercial banking, investment banking, and federal financial regulation. Handyman and 1-800 DryClean, and his franchise background includes Decorating Den and Sir Speedy.
Joe co-authored Street Smart Franchising, Franchise Sales Tipping Point, Developing Peak Performing Franchisees and the franchise sales section of the ICFE Study Guide. In May 2000 he was promoted to Vice-President of Market Expansion for ServiceMaster Clean and Furniture Medic for the U.S. He is a contributing author to the ABA book Antitrust Law and Economics of Product Distribution as well as the book California Franchise and Distribution Law and Practice Handbook.
At Fantastic Sams, he led the franchise sales, real estate, and store development functions. Shelly holds a BS from the University of Tennessee and a MS degree in accounting from the University of Colorado.
His favorite sub is the #13, the Original Italian, served Mike’s Way, with a little swipe of mayo. Additionally, Greg is a regular lecturer on franchising and development for the IFA Development Training series, contributes articles and columns to trade journals, frequently participates as an industry expert on conference panels and early in his career was awarded a Gold Medal in the US Chef’s Open.

The Franchise Development Center was dedicated to the growth and development of new franchises for several of the brands owned by the parent company and placed over 600 franchises for CertaPro Painters, California Closets, Stained Glass Overlay, Paul Davis Restoration and NutriLawn from 1998 to 2004.
He firmly believes that franchising and small business is the heart of the economy and American free enterprise spirit. During his graduate studies, Jamie received the American Society of Landscape Architects (ASLA) Honor Award, the highest academic award given by ASLA. He is a sought-after public speaker and panelist on the topic of franchise recruitment and business development. They award approximately 80 new franchises per year and open approximately 200 salons per year. In 1984, he moved to the Leadership Management Institute, sister company of SMI, and became a franchise consultant, training and assisting franchisees in building and growing their franchise business.
Madison has been a panelist for the IFA, Multi-Unit Franchise Conference, Franchise Leadership and Development Conference, Southwest Foodservice Expo and a reference for multiple restaurant and franchise trade press.
Before joining NCB in 1992, he was an investment banker specializing in mergers, acquisitions, and financial advisory services for middle market companies.
He has been a master licensee, owned and operated both a home furnishings and printing franchise. Prior to Right at Home, Eric worked in similar positions, both with established franchisors such as AlphaGraphics and Valvoline Instant Oil Change, as well as startups like BounceU.
Jim’s extensive trial experience allows him to position litigation for quick resolution when possible and to aggressively defend through trial when necessary.
Four of these new concept stores are slated to open in the third and fourth quarters of this year. During the mid-1990s, he was Associate Publisher of Entrepreneur Media, heading the franchise sales efforts of the nation’s largest publication for small business.
Diane is currently Vice Chair of the Tampa Bay chapter of the Women’s Franchise Network and is a member of the American Marketing Association.
Nikki was a founding member of IFA’s Franchisee Advisory Council and served as chairperson in 1997. Prior to Fantastic Sams, Jeff spent 4½ years as the Regional Vice President of Franchise Sales for FOCUS Brands, a multi-concept food franchisor. He witnessed President Obama sign the American Jobs Act bill, which offers tax credits to businesses that hire veterans. Greg received a BS in Hotel Administration from the Statler School of Hotel Administration at Cornell University and resides in the Atlanta area.
In 2003, Tom was named the CEO of Stained Glass Overlay as well as maintaining his role with The Franchise Development Center. Jamie is also a member of Grassinine, a bluegrass-style band that specializes in putting classic rock and popular music ranging from Led Zeppelin and Pink Floyd to Katie Perry and Beyonce to bluegrass stylings. Previously, Rob was VP of Franchise Development at a multi-concept service franchisor with more than 500 franchisees in North America. Darrell was a founder of the investment banking subsidiary of a regional commercial bank (now part of Bank of America) and also worked in several independent advisory firms.
In spring 2000, Marc was recognized as one of the top three franchise sales executives by Franchise Update Magazine. Now he has responsibility for Market Expansion for the four brands of ServiceMaster franchises. Steve has authored the #1 Amazon Best-Seller on franchise development, Grow To Greatness: How to Build A World-Class Franchise System Faster. In this role, Jeff was responsible for all US franchise sales activities for Carvel Ice Cream and Cinnabon. Greg started franchising in his early twenties and has been both a franchisee and a franchisor. He is an active member of the International Franchise Association, CFE designated, and a board member of the VetFran program.
In 2004, Tom added to his responsibilities by taking on the additional role of Vice President of The Franchise Company, which included overseeing NutriLawn and Floor Coverings International.
Rob has been a panelist at the International Institute for Franchise Education's Emerging Franchisor Conference and a presenter at the International Franchise Association. Marc is a frequent guest speaker on franchise development topics for the International Franchise Association, Franchise Update Magazine, The Restaurant Finance National Convention and Franchisor National Conventions. He also worked for Ziebart International for a dozen years where he rose to the rank of Vice President of World Wide Development and an officer of the company. David is a Board member of the Diversity Institute of the International Franchise Association.
Scott also took a leading role in the initial development and rollout of Jimmy John’s Franchise Inc.
She was the recipient of the IFA’s prestigious Bonny LeVine Award in 2005 and sits on the ICFE Board of Governors. Jeff is a frequent speaker at and contributor to franchise industry events and publications, is a member of the IFA Supplier Forum, and is on the Board of the New England Franchise Association.
Greg’s experience includes franchise publishing business, automotive repair, and car and truck rental franchise industries. On January 1, 2005, Tom left all of his corporate responsibilities with The Franchise Company to concentrate on his current role as President and CEO of Floor Coverings International. Previously, he served as director of public relations and events for The Absolut Spirits Company, responsible for all national communications about its products.
He also earned a master’s degree in business from the Wharton School, University of Pennsylvania. Following the spin-off of Sears Hometown and Outlet Stores from Sears Holdings in late 2012, Scott will be exploring opportunities for additional retail franchise concepts and business formats with the new organization. He was a Regional Vice President for Quiznos and is presently National Director of Franchising for Aaron’s and has awarded 750 franchises.
He also worked for Ketchum, serving clients such as Kodak, Maxwell House, Atlanta Committee for the Olympic games, Levi’s, Nike, and eToys, and was director of corporate relations for Visa USA. He is a Certified Franchise Executive and has served on many for profit and non-profit boards, which currently include the International Franchise Association Board of Directors, the IFA Education Foundation Advisory Board, and the IFA Supplier Forum Advisory Board. Prior to joining ServiceMaster, David was in general management and sales management positions with a number of companies in the wholesale distribution industry in both Canada and the U.S. She holds a BSE from the University of Arkansas and received her Certified Franchise Executive (CFE) designation in 2005. He has received numerous awards including five Silver Anvils from the Public Relations Society of America. He earned his Bachelor of Science degree in public relations from the University of Florida.

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