Luckily, there are a few simple ways in which administrators can manage the performance of Success Coaches and other student service professionals to make sure that student outreach is occurring and those employees are proactively attempting to ensure student success.  This post will describe the use of call lists, key performance indicators and accountability meetings as tools to manage Success Coach performance.
Tracking student data and establishing Key Performance Indicators (KPIs) for Success Coaches is also a useful way to ensure student success.  KPIs are commonly used in recruitment activities as a way to track the success of a particular activity, such as converting applicants into enrollment students, but are used less often in retention activities. KPIs for Success Coaches and other retention specialists relate to contact with students, student satisfaction, and persistence. Developing a culture of accountability is important in order to measure effectiveness and to meet organizational goals. The Aviso Coaching software platform can help track the proactive outreach and potential interventions necessary to help students succeed.
Contact Us TodayPlease fill out the form below and one of our Solution Consultants will contact you shortly. The given Sales Coaching Checklist gives you a list of the most critical selling skills and abilities and briefly describes how to use AIDA model in training sales teams.
Preparation for the air vacation is actually the beginning of the trip, because when you start planning, it gives you a thrill of anticipation.
Smile and be polite and courteous during first 5 seconds when starting communicating with the customer in order to generate a good opinion in the customer’s mind. Be honest, open and direct to avoid using gimmicks, tricks and crafty techniques for attracting your prospect.
Use strong words and phrases that have the greatest impact on the customer during first 30 seconds of the communication. For example, contact rate (the percentage of students with whom the Coach has had contact over a given time), the scheduled rate (percentage of students scheduled for a subsequent enrollment term), retention rate (year-to-year retention), and graduation rate (percentage of students who have graduated) are good measures of coach effectiveness. Try CentriQS complete task management solution for planning, tracking and reporting tasks, projects, and schedules.


In this checklist you’ll also read suggestions on conducting negotiations with prospects. There are some basic skills and abilities that your salespeople need to have and continuously develop in order to become a successful sales team. A skill to choose the right type of questions (opening, closing, alternative questions) in a given moment within communication with a customer.
A set of abilities to help your customer choose a solution and provide some effective suggestions. A suite of skills and abilities that let you plan and organize your time and activities in an effective manner. AIDA model is used in various fields of life and science to teach people to be attentive and interested in better results, have a strong desire for success, and show intensive activities. With regard to this component of AIDA model, a salesperson needs to know how to make customers desire to buy a product and pay for a service.
During negotiations with your customer it may happen that the customer tries to compare your product to your competitor’s product that has more features and advantages. One of the greatest mistakes of people involved sales negotiations is that customers are allowed to discuss further terms without giving any commitment. It’s critical to set yourself up for the best possible outcome of sales negotiations. Before you can get into sales negotiations you need to determine what your prospect requires, including both emotional and personal aspects.
Summarizing helps you avoid misunderstandings and establish good rapport with your customer.
Other institutions measure student satisfaction to determine the level of student service being provided by Success Coaches.


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Negotiation coaching is not an alternative to AIDA model (or other similar models) but it supplements this sales training model and helps you foster good communication abilities. For example, if you have a sales target of 10 product units you need to start negotiations with 20 units. Because everything has a cost there are factors that can force your customer to buy your product. Having an alternative means providing the customer with your unique solutions that are alternative to any solutions of your competitor.
You’ll need to make your customer commit to your deal in order to secure this deal and engage the customer in further discussions. For example, if you know that your prospect wants to get a discount you need to give this discount.
The model can teach your salespeople to attract customers, focus them on product features, and engage them in purchasing. You need to convince the customer that your solutions are better because they have some unique features.
Remember that making more concessions to your prospect disarms you and reduces the probability of success.



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