This course is delivered completely ONLINE via our elearning system, with printed materials available for purchase (optional and subject to availability). The hosted online Case management Solution is based on a generic process as shown in the image below. In the example Case Management Process below, ad-hoc work routing is supported with auto-email and auto-document generation, SLAA monitoringA & alerting and Dashboard Reports.
The right work is automatically driven around your business to the right people at the right time according to your Business Rules and Service Level Agreements.


The Certificate of Child Protection and Case Management is an online professional development program that will provide you with the skills and knowledge required to work effectively within a child protection practice framework. In this course you will learn how to identify principles and practices relevant to a range of child protection work environments. You will learn to participate effectively as part of a child protection team, implementing safe work practices. You will also learn how to work within a case management framework in child protection, where case plans are developed and managed to address specific client needs.  In addition, you will discover reflective practice and ultimately deepen your sectorial expertise within child protection.





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