Professional development refers to the gaining of skills and knowledge both for personal development as well as career advancement.
There are a variety of approaches to professional development, including consultation, coaching, and communities of practice, lesson study, mentoring, reflective supervision and technical assistance. Today’s senior managers face a variety of complex challenges, ranging from the creation of effective organizational processes to helping the business reach specific goals. Our Professional Development Coaching is the ideal way to improve presentation, interpersonal, and leadership skills during individual sessions that deliver immediate, high-impact results.
Increasing the competency and effectiveness of employees is usually the driving factor behind a company’s decision to either offer or require professional development.
As professionals become more and more specialized, and as companies narrow their core offerings, the importance of staying current on the latest developments is increasingly important.
Consultation – to assist an individual or group of individuals to clarify and address immediate concerns by following a systematic problem-solving process. Coaching – to enhance a person’s competencies in a specific skill area by providing a process of observation, reflection, and action. Executive coaching is designed to help facilitate professional and personal development to the point of individual growth and improved performance. If you’d like to more information about how professional development and executive coaching can help you, please Contact Me. Download our whitepaper “How employee engagement drives profit” to better understand the "Service-Profit Chain" concept as well as the relationship between engaged employees, customer satisfaction and superior profits. Over the past few years, mobile learning has rapidly developed and revolutionised the way we learn. To understand this better, Prosell sponsored two Aston University post graduates to conduct an independent study of mobile learning. Provide your customer services managers and supervisors with the skills to coach and develop their staff. Learn how to develop conversational selling skills and turn a conversation into a sales opportunity.
Equip your sales managers with the skills to coach and develop their frontline staff on an ongoing basis. Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach.
Appropriate for client facing staff, this course will equip technical experts with the required skills to cross-sell other departments and harness the potential of word-of-mouth referrals.
Suitable for sales and business development teams in industries where high value, low frequency transactions are the norm. Gain the necessary skills to become an effective sales manager and develop your sales teams. This course offers a solid grounding in the basics of sales for those who are new to sales, recent graduates or people who have spent less than one year in the sales function. For more than 30 years, we have been very fortunate to work with some of the world's leading organisations, helping them improve their sales and customer service functions.
We have delivered training and coaching programmes in a variety of languages across the world to sectors diverse as financial services, automotive, IT, telecommunications and retail. Here is just a selection of some of the businesses we have worked with, along with testimonials and case studies. If you would like to talk about improving the performance of your sales and customer services functions, please do get in touch.


We can help you project more of your talent, power and influence when you present yourself and your ideas to others.
Motivated and engaged employees and managers who can change attitudes and behaviors from reluctance and indifference to meaningful productivity by engaging the hearts, minds and passions of themselves and their teams. For a dose of fresh ideas that can stimulate your professional career and business growth, please call Kathy McAfee, America's Marketing Motivator at (860) 408-0033 or send us aA  note outlining your specific needs in the REPLY box below. Some say a€?therea€™s nothing new, only recycled old stuff.a€? If this is true, then perhaps innovation is easier than we all think it is. If this grabs you, please download this one-page thought-starter on how you can begin to drive innovation into your company. Find out why you need to reduce your PowerPoint emission and how you can stop global boring with your very next presentation! Read more about how the Clean Sheet Thinking presentation pre-planning tool will help you prepare in a way that is faster and more focused than ever before.
Download theA Clean Sheet Thinking template and plan your next presentation in less than 30 minutes. If you're a woman in business, you'll want to build and maintain a solid professional image. Keep your leadership pencil sharp by reading some of my favorite books on the subject of leadership. The core elements of a professional handshake and why it is critical to making a positive first and last impression in networking, business and job interviews.
Find out how you can become moreA  memorable and relevant in your networking follow-up by sending personalized greeting cards through the snail mail.
For help with increasing the productivity of your meetings, please ask about our Overcoming Meeting Mania, offered as a Motivating Lunch'n Learn Seminar. Get involved with the Soroptimist International organization and add your talent, time and energy to help improve the lives of women and girls in your local community and around the world. If you care about social justice and the lives of women and girls, then join forces with the YWCA whose mission is to eliminate racism and empower women.
Learn how to stand out from the crowd and your competition by leveraging grassroots innovation. Check out our digital downloads for motivating training programs to help advance your presentation skills and networking success.
Club 529 is an exciting new program that teaches kids to build their own business and to invest their profits into a 529 college savings plan. Kids age 8-19 can join the club for a nominal membership fee.A  They will get acess to our web-content giving them the information they need to develop their own business. Professional development programs, whether an online class about harnessing the power of social media or a live conference with expert speakers, are a great way to stay competitive in an ever-changing professional landscape. At Warrior Mind Coach we have a strong understanding of individual differences in a work place as well as the ability to adapt our coaching style and strategies. These include career transition, interpersonal and professional communication, performance management, organizational effectiveness, managing career and personal changes, developing executive presence, enhancing strategic thinking, dealing effectively with conflict, and building an effective team within an organization. However, for many organisations the key questions still remain – is mobile learning here to stay?
This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.


Ensure they understand how they can actively contribute to lead generation and nurturing potential customers. A good workplace coach can lead to increased employee engagement, lower turnover and improved performance. This intensive five day course will ensure that your in-house trainers will be confident to plan, develop and deliver sales training programmes. Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions. Suitable for those moving into key account management or wishing to improve their key account management skills. Ideal for those new to sales management or for a refresher course for more experienced managers.
Motivational Speaker and thought-leader Kathy McAfee can help you motivate the troops so that they can contribute greater value to themselves, their organizations and the world. Success or failure may be determined simply by timing and onea€™s ability to execute with excellence. The Marketing Motivator is our free e-newsletter which highlights innovative companies, people, products and ideas.
Here are some pre-selected quotes on leadership that you can use in your next meeting or presentation. Call Kathy McAfee at (860) 408-0033 to discuss how sending cards can help you stand out in the marketplace and stay more visible and valuable to your clients,A  prospects, hiring managers, networking contacts, family and friends.A  If they are important to you, you should be sending them cards and showing your appreciation. Watch the video below which re-enacts Kathy McAfee's "Green Shoes Story" presentation at the YWCA In the Company of Women luncheon on March 26, 2009 in Hartford, Connecticut. Read about the six imperatives of grassroots innovation in this article Is Your Business Weird Enough? You no longer are required to spend lots of money on TV advertising appealing to the masses to create opportunity for yourself. They will graduate with hands-on experience in business and a confidence in their own abilities to be successful. It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service. The Marketing Motivators at Kmc Brand Innovation, LLCA have a few thoughts to share on the subject of innovation and its role in our business success. So rather than focusing so intensely on driving up your share price or crushing the competition, why not focus some of your time, talent and energy on Helping Others be more successful. With the help of the Internet, we now have an accelerated word-of-mouth marketing vehicle within our grasp. Your customers care about more than just the features, benefits and price point that you offer them. The case studies in the attached white paper are PROOF thatA positive results can be achieved by employing of the principles of Grassroots Innovation.



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