We'll help you with training, designed to help the skills and professional capabilities of your contact center personnel. Provides the tools required for call center coaches to sustain & improve agent performance. BenchmarkPortal’s College of Call Center Excellence will conduct its Call Center Campus Week in New Orleans. Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide classes and group discussions that explore call center challenges and emerging trends in the industry. Surveys are an invaluable tool for researching the attitudes, feelings, concerns, and priorities of your customers.
Our live online call center training provides a cost-effective way to maximize your training, provide virtual training in your call center or home, and cover the key challenges you need to successfully elevate your contact center to new levels of excellence.
Suitable for a variety of learners from young students to working professionals, to professionals who need to enhance language skills and to house wives who help their husbands and children. Effective Communication, Interpersonal skills, Public Speaking, Presentation Skills, Time Management, Positive Attitude, Goal Setting, Team Building, Effective Leadership, Etiquettes, etc. Intensive training on the four pillars of the language - Listening, Reading, Writing and Speaking, Based on British Council Syllabus.
To ensure that each individual confidently handles all areas of the recruitment process based on current industry standards. Carrier Guidance and Counseling always create a database of potential prospects to be placed in quality institutions or organizations, with friendly counseling for higher education in India and Overseas. Call center training offered by us typically covers many or all of topics involving Communication skills, Grammar, Voice and Accent training, Fluency, Choice of words, Articulation, Customer service, Culture sensitization and Basic industry knowledge. The soft skills onsite training classes we offer are taught by certified subject matter experts in the field that ensures students get comprehensive & quality education that helps them enhance their process knowledge and skill sets to benefit company and their certain position. Softlogic Academy is Indiaa€™s first Employment Training Company, provides necessary Employability Skills that empowers and enables a person to secure a steady position in the corporate environment.
IF you have any Complaints or Compliments about our services we would like to hear from you.
In the current scenario of global competition, organizations have realized the role of ‘soft skills training’ in development and growth of their business. Today, most of the organizations have identified ‘soft skills training’ and integrated the same while imparting training to their employees which in turn generates a higher degree of loyalty and employee retention.
Training in the areas such as Communication skills, Email etiquette, telephone etiquette, listening skills transform the employees and inculcate an attitude that is required to represent the organization to the global business world. Let’s Talk Institute focuses on training and development with a holistic approach and customizes training programs as per our client’s requirement. Softskills is a California based training company that specializes in Customer Relationship Management (CRM) and soft skills training to corporations, colleges and nonprofit organizations. Softskills is led by Meena Datta, the President of the Company with over 20 years experience in the call center and customer service industry. Meena has traveled extensively in Asia, Europe and the Caribbean and has lived and worked in different cultures where she has helped her clients improve communication skills and performance goals.

Soft Skills is defined as the basic characteristic traits and interpersonal skills that define a relationship between individuals, people and communities.
In the work environment, soft skills is a mandatory skill set that requires extensive training and learning to become well versed in soft skills. We have been teaching soft skills training for over a decade and have seen a huge dip in the number of conflicts and issues that were once stemming from poor communication and soft skills.
In the customer service industry, quality soft skills training creates ripples and is directly responsible for customer satisfaction. Enter your email address to subscribe to this blog and receive notifications of new posts by email. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top. The two-day symposium - unlike any other - features talks and discussions to inspire innovative thinking and engage participants in exploring compelling avenues for advancing the call center industry. For call center professionals looking to enhance their skills and insights on a wide range of subjects, there is no better program.
We take advantage of today’s most modern techniques and try to keep our courses fun to encourage rapid learning. Lexta English & Soft Skill Academy is one of the British Council approved institute for IELTS training. Aptitude Tests, Group Discussion, Personal Interview, Technical Interview, Types of Interviews, Techniques of Interview Handling, How to prepare resume and cover letter, Impression Management, Scrutinizing the Resume and Cover letter, discussion on FAQs, etc.
We also work towards bringing in confidence levels of the team and improve their ability to speak well in unfamiliar situations. Working as a technical consultant on latest and advanced technology , the soft skill training provided by our experienced experts allow us to ably guide onsite soft skills training programs that helps companies and big organizations easily teach their employees important business skills all at one time and at their own location, thus making for more productive and knowledgeable staff. These certified instructors also have with them years of experience in the industry and are experts on their particular topic. To enhance  professionalism among employees and represent the brand effectively in the market, ‘soft skills training’ has been identified as the key factor.
She has taught training courses in customer service departments and helped them achieve their goals. Organizations around the world tend to spend millions of dollars in training their team members on soft skills. Even if you are a chartered accountant, banker or even a post man, soft skills will get you into the communicative mode and enable you to create new friends, opportunities and perspective that were not available before.
From this knowledge comes the development of the assessment processes, form for assessment & the scoring metrics that will measure the result.
The survey findings can then support fact-based continuous improvement projects aimed at long-term competitive advantage. The call center training courses are designed to let you customize the learning experience by focusing on specific areas of interest. Delivering solutions for basic computer skills and excellent spoken English with a decent voice quality, the call center training solutions we deliver help in boosting the skill and confidence of candidates.

She has catered to the needs of the hospitality, healthcare, newspaper, and software industries. She has her Masters Degree in Administrative Science from the University of Alabama and an undergraduate degree in English (Honors) from the University of Delhi, India.
Our trainers are internationally certified trainers in soft skills and have worked extensively in different countries to bring forth the uniqueness and international awareness of best soft skills. According to a recent study done by Harvard University, lack of soft skills is really the main root cause of conflicts, troubles and misconceptions.
Many of our customers have used our soft skills training program to teach their retention team. To better understand individual agent performance, we will examine any variance between performance goals and the status quo. A survey program is only valuable if the surveying effort is properly designed and executed. All courses cover the key challenges you need to successfully elevate your contact center to new levels of excellence. Time will fly by as you learn from our top ranked instructors on how to improve your skills and techniques. Based on her diversified experience, she has devised a path-breaking curriculum and training methodology that serves the needs of clients who want to retain and expand their customer pool. She also has an Advance Professional Certification in Instructional Design from California State University in Northridge. Soft Skills Training defines how well we perform in-front of people, communities and within society.
Customer Service Retention is all about ensuring that the customer stays and does not go another path. Analyze agent performance using tools such as a gap analysis and the BenchmarkPortal coaching model.
Meena's corporate experience blended with her expertise in understanding international cultures gives her a unique edge over others in meeting the challenges of the training industry.
In many professional environments, soft skills is part of the customer service excellence training imparted by leading training institutes. Hence, it is really important to have a proper customer service soft skills training for customer retention life cycle. Our acclaimed College of Call Center Excellence agent training curriculum has been made into an on-demand course – and already has received high praise.

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