There is a lot of argument in the industry as to whether it is possible to enhance soft skills in a few hours of training, especially when one considers the fact that a person has lived with those traits all his life. Training on soft skills becomes all the more relevant in a country like India where the education system does not delve into personality development. When it comes to skills in employment, the first line of emphasis is typically towards abilities, training and knowledge of specific skill sets. Soft skills are personal attributes that enhance an individual’s interactions, job performance and career prospects.
This is a difficult skill to quantify, but employees will typically either display a strong work ethic and the drive to complete tasks, or they won’t. Being able to make quick decisions, think on their feet and solve simple problems are important employee traits. When your workforce has lots of technical skills but an absence of soft skills, you have a soft skills gap.
If you’re really good at getting clients, and not so good at retaining them, chances are you have a soft skills gap. If you have lots of staff turnover and have to keep retraining people, chances are you have a soft skills gap.
It’s important for you to recognize the vital role soft skills play within your team and not only work on developing them within yourself, but encourage their development throughout the organization. At New Horizons, we’re talking about technology everyday—and not just with a variety of clients, but with leading vendors—about industry trends and real-life challenges. This entry was posted in Soft Skill Training and tagged corporate IT training in kolkata, language training, Soft Skill, Soft Skill training service in kolkata, Soft Skills, Soft Skills training, Soft Skills training in kolkata, Soft Skills training institute in kolkata on October 21, 2014 by admin. People skills are as important as technical skills and sales representatives need to master people skills to sell better. Let’s see how you can leverage e-learning to deliver soft skill training to your sales representatives.
Soft skills’ training is wholly based on conversations and interactions and there is no better way than using scenarios to teach soft skills.
Games are a great way to impart soft skills; it is especially beneficial for sales representatives as it provides an immersive environment for them to develop their decision making and negotiation skills and strategic thinking. Your soft skill training program will work best when there is a classroom and e-learning blended approach. The right learning blend will save valuable time, break the monotony and provide just-in-time training to your sales representatives. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. This is because soft skills are the things that make you unique, they’re the things that separate you from your job title, and they’re the things that make you who you are. As it’s not easy to develop or train soft skills into your employees, they’re a much more difficult thing to integrate than hard skills. Soft skills come in a number of guises from personality traits, to empathy, communication and the individual’s skill at socialising. Therefore, Mangalam has taken special initiative of grooming Students for becoming better Employee who are the link between the company and the external world, so that they are able to present themselves better.


Unlike hard skills, which are about a person’s skill set and ability to perform a certain type of task or activity, soft skills are interpersonal and broadly applicable. While a work ethic is largely an innate skill, it can be learned with proper training and motivation. The ability to communicate through the spoken and written word is a necessity in nearly every industry and in every workplace.
Some employees may naturally feel comfortable working within a group, while others may have problems and prefer to work alone.
Even simple problems, such as a copier being out of toner can grind an office to a halt if no one displays these simple skills. Soft skills are what accompany the hard skills, and help your organization use its technical expertise to full advantage.
The acts of listening, presenting ideas, resolving conflict, and fostering an open and honest work environment all come down to knowing how to build and maintain relationships with people. And because of our close partnership with leading vendors, New Horizons is positioned to help businesses like yours leverage our knowledge experts to discuss strategies, implementation and troubleshooting. By developing these skills, you can not only expand your work performance but also build strong relationships. By looking them in the eye, acknowledge someone else’s existence, especially if they just walked into the room or you pass them. Learn to listen for different reasons: to understand commands, to identify other individual or to judge whether a plan is good enough or not.
They are supposed to be well versed with the features, accessories and target audience of their product. However, most training managers find it hard to catch hold of the on-the-go sales representatives to provide classroom on soft skills. However, just showing a scenario isn’t enough; you need to let the learner make the decisions.
For example a sales representative’s job requires knowing about the features of the product, however you want to encourage cross selling among your sales department. Trainers have control over the learner’s progress, how and where and when to train employees this helps increase productivity levels. Though technical skills are equally important, soft skills will help your sales representatives strike a chord with the customer.
Hard skills are the skills that you need to do your job; they’re learned and often very specific.
They work alongside an individual’s hard skillset but they are much more multi-faceted than a simple aptitude for a given job. Soft skills are interpersonal and they are easily transferable to any workplace regardless of its niche. Hard skills are easily measurable, they have specific ways of being tested, and this is something that makes the development of soft skills much more difficult.
Soft skills, however, are often overlooked, yet they also play an important role in day-to-day operations. Some employees, of course, may be able to develop a stronger work ethic with incentive-based pay or monetary rewards, such as bonuses if they reach a certain goal.


At least one employee needs to have the ability to take charge of a situation and guide the others through if they have difficulty.
It’s those relationships that allow people to participate fully in team projects, show appreciation for others, and enlist support for their projects.
If you are finding that some of these soft skills do not come clearly to you, you require learning these 5 tips to improve soft skills so they’ll become a natural reflex for you in dealing with various people every day.
If you are not comfortable about speaking in public, start to give presentations within a smaller group towards a larger one. If you have some free time on your hands and your coworker has a large project, go forward to help.
No worries, you can always rely on e-learning to provide the ultimate soft skill training courses.
Decision-making scenarios help learners assess the ‘what’s next’ situation; for instance, you want to teach your sales rep how to close a sale, the best way is to create a scenario involving the sales representative and the customer, where the sales representative responds and makes a decision based on the customer’s query.
For this, you can create a game where the sales representative needs to succeed at cross selling in a virtual environment and the sales representative with the most cross selling products to his name will be the ultimate sales representative. By creating interactions using gamification and delivering training via blended learning, you can deliver top notch soft skills training for your sales representatives. Soft skills are much more emotional, they’re personal attributes that reflect an individual’s ability to interact with others. They are the kind of skills that enhance a person’s employability; they better an individual’s job performance, and in turn their career prospects. Training doesn’t always foster them, but soft skills are inextricably linked to an individual and their personality.
They remove any notion of automation and they remind us that we can learn, be taught, but we’ll always retain something of us and something that’s not easily defined. It may take time for employees to learn effective communication skills, particularly if they have a naturally shy disposition. Every team should have a diverse set of personalities that mesh together as a cohesive whole.
The employees who display these decision making skills are often excellent candidates for promotion to management level. Sometimes, imitating the pose of the person with whom you are talking to make a comfortable environment. This helps relate to the real life sales situations that the sales representative might face in the future. Team building exercises, as well as interpersonal communication training, can be very beneficial in helping employees develop this skill. Soft skills are known to add value to the sale; they encourage assertiveness, empathy and create a bond that technical knowledge cannot beat.



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