We partner with you, to enhance your guest base, by promoting your customer loyalty, thereby enabling you to match your brand promise. Our matrices for evaluation and analyses are customized to suit your specific business needs.
Our mystery audits will provide an insight into the day-to-day activities within your organization. Our mystery audit teama€™s objective, approach, and analysis for your business operations will reflect your strengths and areas for improvement.
Sales and Marketing Audit Platform (SMAP) is a comprehensive list of Sales and Marketing processes that covers not only the sales efforts, but seeks to link sales firmly to the broader marketing plan of the Hotel, Regional office, and the Group.
In the hospitality industry, it is very important that employees are well trained and they are cognizant of long-term implications of the quality of service they provide to the guests.


Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Personal Effectiveness Benefits of Soft Skills training:- • E n ha n c e a n d i mp r o v e e m p lo y a b le s ki l l s • T h e a b i li t y to c o m m u n i c a t e e f f e ct iv e l y w i th c o - w o r k e r s , e mp l o y e r s , c l i e n t s a n d c u st o m e r s, f r i e n d s a n d f a mi ly me mb e r s • T h e o p p o r t u n it y t o e n h a n c e o r g a n i za t i o n a l s k i ll s • I m pr o v e P e r s o n a l a n d p r o f e s s i on a l e f f e c ti v e n e s s • H e lp s in p r o mo ti o n s a n d u p g r a d i n g S k i l l s • I n c r e a s e d e f f i c ie n c y a n d l e a d e r s h i p s ki l l s to i mp r o v e team results • D e v e l o p me n t o f p r e se n ta t i o n s ki l l s to p r o mo t e mo r e s u c c e s sf u l p r o je c t s • G a i n i n g th e a b il i t y to r e c o g n i ze sy m p t o m s of st r e s s a n d l e a r n i n g man a g e me n t s t r a t e g i e s • S o f t s kil l s r e p r e s e n t a f u n d a me nt a l a t t r ib u t e t o t o d ay s k n ow l e dg e b a se d e c o n o my . Clipping is a handy way to collect and organize the most important slides from a presentation.
Our mystery guests who perform service evaluations will identify gaps as well as strengths in the guest services, at the macro and micro-levels of operation.
Based on our experiences over the years we suggest to our clients that service evaluations must be performed at least twice annually where by the management teams get an opportunity to improve their scores compared to their earlier performances. SMAP is designed to facilitate the interaction between our professionals and the organizationa€™s sales team, monitor their existing system of process follow ups, and to check if the documentation is done diligently.


Once the processes are documented and compared with the requirements for their success, the Sales and Marketing division will have better-monitored and measured productivity. These gaps usually spread through word-of-mouth, and might affect the business on a gradual scale. Minute details like the magazines in the pick-up limousine being dog-eared and the newspaper not being available in a morning pick-up are highlighted in the mystery audit reports.



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