Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Keeping your head straight, which is not the same as keeping your head on straight, will make you appear self-assured and authoritative. 55% of communication is based on what people see and the other 38% is transmitted through tone of voice. When you fail to make eye contact, you give the impression that the other person is of no importance.


Maintain eye contact about 60% of the time in order to look interested, but not aggressive. Arms crossed or folded over your chest say that you have shut other people out and have no interest in them or what they are saying. Waving them about may show enthusiasm to some, but others see this gesture as one of uncertainty and immaturity. If this is hard for you, do what you always do when you want to get better at something - practice.





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