Best Practice Guide

Glossary

Introduction

Planning an Energy Program

Funding and Approval

Education

Lighting

Central HVAC System

Procurement Policy

Building Envelope

Demand Response

Distributed Generation

Water Use

Motors

Food Service

Resources and Appendices

Lessons Learned

Best Practice Guide Glossary

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CAPTIVE CUSTOMER Return to list of terms

A customer who does not have realistic alternatives to buying power from the local utility, even if that customer had the legal right to buy from competitors.

Source: California Energy Commission