Best Practice Guide

Glossary

Introduction

Planning an Energy Program

Funding and Approval

Lighting

Building Envelope

Central HVAC System

Distributed Generation

Demand Response

Commissioning

Procurement Policy

Water Use

Education

Energy Efficiency in Telecommuting

Resources and Appendices

Lessons Learned

Best Practice Guide Glossary

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CAPTIVE CUSTOMER Return to list of terms

A customer who does not have realistic alternatives to buying power from the local utility, even if that customer had the legal right to buy from competitors.

Source: California Energy Commission