Message from the CEO

“At INTERACT Technology, we care about your data and privacy. We value transparency and we want you to be able to easily understand how we collect, use and disclose your personal information when you use myINTERACT. We have put aside legalese, and have provided some Essentials below to help explain that we collect data in order to offer better services to you, and that we don’t sell your information, nor share it with anyone, without your express consent. Our platform has smart functionality that allows you to quickly opt-out and unsubscribe with a click of a button. Your privacy is our priority.”

Martin Whittaker   


INTERACT Technology Privacy Policy

The Essentials

  1. About this Policy

The Policy sets out how we collect, use and disclose your Personal Information.

  1. About INTERACT Technology

We own and operate myINTERACT, a unique platform that consolidates, filters and unlocks the power of digital to bring efficiencies to all stakeholders in healthcare. The outcome is improved patient care. 

INTERACT’s Licensed Providers are the companies, groups, associations, and individuals that use INTERACT to publish to an audience. 

  1. How does myINTERACT collect my Personal Information?

We collect your Personal Information when you share it with us through the platform or our website. 

  1. What Personal Information does myINTERACT collect about me?

We collect your name and email address as well as details relating to your occupation and areas of interest. We also collect technical and behavioural information from you when you use myINTERACT. 

  1. How is my Personal Information being used?

We mainly use your information to offer myINTERACT and our associated services to you. We may also use your information to develop and improve the app and to provide technical support.

  1. How does myINTERACT disclose my Personal Information?

We may disclose your information to our partners, Licensed Providers, or where we are required by law. We do not sell Personal Information, or productise data in any way, nor do we share your information without your express consent.

  1. How do I maintain or correct my Personal Information?

You can manage your Personal Information directly through the functionality provided on the platform or by contacting us at privacy@interact.technologyYou can also reach out to Licensed Provider administrators. 

  1. How does myINTERACT keep my Personal Information secure?

We implement strict technical and procedural controls to protect your data from unauthorised access or disclosure.

  1. When is my Personal Information deleted?

We delete your information when it is no longer required for the purpose it was collected, or when a request is made for the data to be removed/deleted. 

  1. How does myINTERACT deal with data breaches?

We will notify you and the Office of the Australian Information Commissioner of any unauthorised use or disclosure of data and will take steps to remedy any data breach.

  1. Who do I contact if I want to make a complaint?

You can contact privacy@interact.technology if you have any questions, complaints or feedback about your Personal Information or how we manage Personal Information. If you are not satisfied with our response you can also contact the Office of the Australian Information Commissioner. 

  

About this Policy

This Privacy Policy sets out the way in which we collect and handle Personal Information.

We may amend or update this Policy from time to time. If this happens, we will publish any updates on our app and notify you by email or by posting a notice of the changes in the platform. If you do not agree with the changes, you must cease accessing myINTERACT. If you continue to access or use the platform after the changes come into effect, we will assume that you have agreed to them.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to Australia and the United States to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.

 

About INTERACT Technology

INTERACT Technology owns and operates myINTERACT platform. 

myINTERACT is a digital communication platform that aims to transform the way life science organisations and healthcare groups engage healthcare professionals and patients. The platform uses a combination of push and pull mechanisms to alert healthcare professionals’ attention to valued updates.  

INTERACT’s Licensed Providers are the companies, groups, associations, and individuals that use INTERACT to publish Content to an audience. You may be invited to receive Content from one, or over time, multiple Licensed Providers in your use of our platform. 

Information about who the Licensed Provider is, and their individual policies, can be found in the Licensed Provider’s privacy contact details. It is your choice as to which Licensed Providers you wish to engage with using myINTERACT; at any time you can choose to cancel that connection.

This Privacy Policy applies to the information we obtain when you access myINTERACT (as a downloadable app and/or SaaS product) via your device or when you otherwise interact with us.

This Policy does not apply to third party products or services that Licensed Providers may choose to integrate with the INTERACT platform to enhance the Content delivered to you and your interaction with that Content, for example Survey Monkey or Conference IO.

References in this Policy to ‘we,’ ‘our’ or ‘us’ mean INTERACT Technology. 

Content means any information or data that you interact with, upload, submit, post, create, transmit, store or display in myINTERACT.

 

 

What information we collect about you 

We collect the following information about you when you provide it to us and when other sources provide it to us, as further described below.

 

Information you provide to us

We collect information about you and your company when you register for an account or create your profile, such as your name and email address. We also collect information when you purchase, use, or access myINTERACT (including when you upload, download, complete, modify or share Content). It is important to note that by uploading Content to a Licensed Provider in myINTERACT you are transferring ownership of that information to them.

 

Information shared by other users

In some cases another user (such as an administrator for a Licensed Provider) may create a contact on your behalf and may provide your information (including your name and email address). This can only be done if you have accepted a connection from the Licensed Provider (which you can revoke at any time, via the settings functionality), or have consented to your information being shared.  

Information we collect automatically when you use myINTERACT

We collect other data categories in order to provide our services to you. These include:

What Information we receive from other sources

We also obtain information from third parties. For example, we may have access to certain information from a third party social media or authentication service if you log into myINTERACT through the service or otherwise provide us with access to Information from the service. By authorising us to connect with a third party service, you authorise us to access and store your name, email address(es), current city, profile picture URL, and other information that the third party service makes available to us; and to use and disclose it in accordance with this Privacy Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services. 

 

How we use your Personal Information

We use the information we collect about you, for the following purposes:

How we share Information we collect

We share information we collect about you in the ways discussed below. We do not sell information about you to advertisers.

Service Providers, Business Partners and Others
 
We work with third party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. These service providers may have access to and/or process your information for the purpose of providing those services for us. We take all reasonable steps to ensure all our service providers and business partners comply with this Privacy Policy.

Third Party Add-Ons
 
You may choose to make use of third party Add-Ons in conjunction with the myINTERACT app. Third party Add-Ons are softwares written by third parties to which you grant access privileges to your Content (which may include your Personal Information). When access is granted, your Content is shared with the third party. Third party Add-On policies and procedures are not controlled by INTERACT Technology even though the third party Add-On may be available through the myINTERACT app. Third parties who have been granted access to your Content through Add-Ons will use this data in accordance with their privacy policy/statements - please consider these privacy policies carefully prior to agreeing to sharing your Personal Information.

Links to Third Party Sites
 The INTERACT Services may include links to other websites whose privacy practices may differ from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: 
 We may disclose your information (including your Personal Information) to a third party as required by law, or to respond to an event that may cause serious harm to a person.

Business Transfers
 
We may share or transfer your information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

Aggregated or Anonymised Data
 
We may also share aggregated or anonymised information that does not directly identify you with the third parties described above. 

Collaboration
 
As a natural result of using INTERACT Services, you may create Content or add Personal Information and grant permission to other INTERACT users to access it for the purposes of collaboration. Some of the collaboration features of INTERACT Services display your profile information, including Personal Information included in your profile, to Licensed Providers with whom you have connected. Where this information is sensitive, we urge you to use the various security and privacy features of the myINTERACT app to limit access or sharing of the information. Your sharing settings may make any information, including some Personal Information on the myINTERACT app visible to the Licensed Providers that you have connected to, and their audience.

Access by your system administrator
 
You should be aware that the administrator of Licensed Providers you have connected to may be able to:

How we store and secure Information we collect

INTERACT hosts data with hosting service providers in countries with strict privacy protections, including Australia and the United States. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable. We cannot guarantee that information will be absolutely safe from intrusion by others, such as hackers. 

As per security best practice we encrypt all data in transit and at rest with the exception of files that are downloaded to a device. Where Downloadable Products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you and not INTERACT. 

How to access and control your Information

Personal Information
 
Through your user profile you have the ability to access, update, correct or delete your Personal Information. You can also deactivate your account. You may also direct a privacy query to the Licensed Provider administrator you have connected to or contact us by email: privacy@interact.technology. We will respond to your request within ten (10) business days.

We will retain your account information for as long as your account is active, or as reasonably useful for commercial purposes, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is managed by a Licensed Provider administrator, that account administrator may have control with regards to how your account information is retained and deleted.

Request that we stop using your Information 
 
In some cases, you may ask us to stop accessing, storing and otherwise processing your information where you believe we do not have the appropriate rights to do so. For example, if you believe an account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this Policy. Where you make such requests we may need time to investigate and facilitate your request. If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.

Content
 You can remove Content by using the editing tools associated with that Content. In some cases, you may need to contact the Licensed Provider administrator to request they remove the Content. 

Opt-Out
 You may opt-out of receiving promotional communications from INTERACT by using the unsubscribe link within each email, updating your email preferences in your user profile, or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt-out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding myINTERACT. You can opt-out of some notification messages in your user profile.

You may be able to opt-out of receiving personalised advertisements from Licensed Providers you are connected to by using the unsubscribe link within each email, updating preferences in that Licensed Providers settings or contacting them directly.  You will be able to opt-out of analytics from within Downloaded Applications, however a certain reduction of quality of service may be experienced as a result.

 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about this Policy or our privacy practices please contact us at:

TO: INTERACT Privacy Officer

Email: privacy@interact.technology 

Mail:   INTERACT Technology

WeWork

100 Harris St, PYRMONT NSW 2026 Australia

We will quickly acknowledge your correspondence and do our best to respond fully within 15 business days.

 

If you think that we have failed to resolve a complaint satisfactorily, or you still have a concern, or would like more information you can contact the Office of the Australian Information Commissioner in any of the following ways:

TO: Office of Australian Information Commissioner

Online: https://www.oaic.gov.au/individuals/

Call: 1300 363 992

Email: enquiries@oaic.gov.au

 

Last updated: 08 November 2023