Privacy Policy

 

Introduction

At INTERACT, we take your privacy seriously when you interact with us, our website, our products and services, or when you access third party content from our Licensed Providers using our software. This Privacy Policy explains:

INTERACT, ‘we’ and ‘us’ refers to Interact Technology Pty Ltd.

 

INTERACT’s Licensed Providers are the companies, groups, associations, and individuals that use INTERACT to publish to an audience. You may be invited to receive content from one or over time multiple Licensed Providers in your use of our platform. Information about who the Licensed Provider is and their individual policies can be found in the Licensed Provider’s privacy contact details. It is your choice as to which Licensed Providers you wish to engage with using INTERACT and at any time you can choose to cancel that connection.

 

What this policy covers

This Privacy Policy applies to the information we obtain through your use of “INTERACT Services” via a “Device” or when you otherwise interact with us.

INTERACT Services” include our:

But does not include:

A “Device” is a computer used to access the INTERACT Services, including without limitation a desktop, laptop, mobile phone, tablet or other consumer electronic device.

By registered for or using INTERACT Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

Definitions

Content: any information or data that you interact with, upload, submit, post, create, transmit, store or display in an INTERACT Service.

Downloadable Products: INTERACT's downloadable software products and mobile applications, including but not limited to the apps myINTERACT and nextINTERACT.

Information: all of the different forms of data, content, and information collected by us as described in this Privacy Policy.

Personal Information: information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.

 

 

What information we collect about you

 

We collect the following information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

 

Information you provide to us

 

Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, purchase, use, access or interact with the INTERACT Services (including but not limited to when you upload, download, complete, modify or share Content). Depending on what information you choose to share the information we collect can include:

 

 

You may provide this information directly when you enter it in INTERACT Services

 

In some cases another user (such as an Administrator for a Licensed Provider) may create a contact on your behalf and may provide your information, (including Personal Information) most commonly when that Licensed Provider would like to invite you to engage with them.  In this we collect Information under the direction of our Licensed Providers.

 

If you have accepted the connection to one of our Licensed Providers and would no longer like us to process your information, please go to settings for that connection and delete the connection.

 

If you are providing information (including Personal Information) about someone else, you must have the authority to act for them in providing that information.

 

Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include ("incidentally-collected Personal Information"). It is important to note that by uploading content to a Licensed Provider in INTERACT you are transferring ownership of that information to them.

 

Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the INTERACT Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with an INTERACT product could be submitted to our Support Services.

 

Information we collect automatically when you use the Services

 

We collect information about you when you use our Services, including when you take certain actions within the Services and browse our websites.

 

Web Logs: As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. In the case of our SaaS Product, the URLs you accessed (and therefore included in our log files) include usernames as well as elements of Content as necessary for the SaaS Product to perform the requested operations. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve INTERACT Services for individual customers. In such a case, we would treat the combined Information in accordance with this privacy policy.

 

Analytics Information from Website and SaaS Products: We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services.

As of the date this policy went into effect, we use Google Analytics as an analytics provider. To learn more about the privacy policy of Google Analytics, refer to Google's Policies and Principles. Use the Google Analytics Opt-out Browser Add-on to prevent analytics information from being sent to Google Analytics.

 

Analytics Information Derived from Content: Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. "Usage Data" is aggregated data about a group or category of services, features, content or users that does not contain Personal Information. For example, we may query Content to determine the most common types of content used by a user group or by searching for the most common audience type to better understand the composition of our user base.

Our Licensed Providers can, or may request us to, run queries against their Content. For example in order for them to understand the value of the content that they are providing their audiences or the impact of any engagement strategies that they might use - essentially they are looking for data to help improve.

Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across the platform, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer or the engagement with it by any particular user.

Analytics Information from Downloadable Products: We collect analytics information when you use our Downloadable Products to help us improve our products and services. Our Downloadable Products contain a feature that sends information about the technical operation of the Downloadable Products on your systems ("System Information") to us. System Information includes information about (a) the client  environment in which the Downloadable Product is operating: Device type/model, OS type and version,

The application collects: Device type/model, OS Type and version, network status (offline, 3G, WiFi, etc), whether the application is being used with an external projection screen, geolocation (only if user has authorised it), IP, date/time/duration of viewing material, users time zone, identification of material viewed (different depending on type of material), search terms, favorited and rated material. This information is collected to provide more relevant search results based on users’ previous usage patterns, while also providing usage patterns allowing for better/improved content/functionality to be supplied in the future. You can disable the collection of analytics from within the Downloaded Applications, however the quality of the service may be deteriorated.

Google Analytics is also used to collect anonymous information about how users use the product, specifically which parts of the application were used and not used. This information is collected to improve the usability of the product and features, and remove/improve the aspects of the product which are not utilized well. You can disable the collection of analytics from within the Downloaded Applications.

Facebook Analytics is use to collect anonymous information about the number of installs of the application, and the usage over a period of time. The information obtained results in reports identifying geographically, and group profiling (gender, age group, and interests groups) of the users of the platform. This allows for improvements in the software to accommodate the active user base. You can disable the collection of analytics from within the Downloaded Applications.

iCloud Data in users own account. The application may collect and store in iCloud a users analytics (location, viewing date/time, duration) and users preferences (favourites, ratings) for certain asset types. This is collected and synced to a users other devices, allowing for consistent search results and recommendations. You can turn off the collection/synchronizing of this information to iCloud in the Downloaded Application, however the quality of the product offering will be reduced.

Cookies and Other Tracking Technologies: INTERACT and our third party partners, such as our advertising and analytics partners, use various technologies to collect information, such as cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customize INTERACT Services and your experience; to allow you to access and use the Websites or SaaS Products without re-entering your username or password; and to count visits and understand which areas and features of the Websites and SaaS Products are most popular. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Websites or SaaS Products. INTERACT and our third party partners also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Websites or SaaS Products or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. These software elements are in place to improve the service and experience of the end users.

INTERACT and our third party partners also use javascript, e-tags, "flash cookies", and HTML5 local storage to collect information about your online activities over time and across different websites or online services. Many browsers include their own management tools and you should use these to manage or for removing HTML5 local storage objects. To manage "flash cookies" please click here.

Information we receive from other sources

 

Information from third party services: We also obtain information from third parties and combine that with Information we collect through INTERACT Services. For example, we may have access to certain information from a third party social media or authentication service if you log into INTERACT Services through the service or otherwise provide us with access to Information from the service. Any access that we may have to such Information from a third party social or authentication service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third party service, you authorize us to access and store your name, email address(es), current city, profile picture URL, and other information that the third party service makes available to us, and to use and disclose it in accordance with this Privacy Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services.

 

 

How we use Information we collect

 

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us or selected in you User profile.

The specific purposes for which we use the information we collect about you includes:

Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyse issues and to repair and improve the Services.

For safety and security: We use information about you and your Service use verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.

To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosure in connection with the acquisition, merger or sale of a business.

With you consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example we may publish testimonials or featured customer stories to promote the Service, with you permission,.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g you employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

Compiling aggregate analytics information: Because our SaaS Products and Downloadable Products are designed to offer a system of engagement, we make extensive use of analytics information (including log and configuration data) to understand how our services is used, how it can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data (as defined above) from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the Websites and SaaS Products.

 

 

How we share information we collect

We share information we collect about you in the ways discussed below, including in connection with possible business transfers, but we are not in the business of selling information about you to advertisers

Service Providers, Business Partners and Others: We work with third party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us.. Please be aware that you are providing your Information to these third parties acting on behalf of INTERACT.

Third Party Add-Ons: You may choose to make use of third party Add-Ons in conjunction with INTERACT Services. Third party Add-Ons are software written by third parties to which you grant access privileges to your Content (which may include your Personal Information). When access is granted, your Content is shared with the third party. Third party Add-On policies and procedures are not controlled by INTERACT even though the third party Add-On may be available through INTERACT Services. Third parties who have been granted access to your Content through Add-Ons could use this data to contact you and market services to you, and could share your data with other third parties. This Privacy Policy does not cover the collection or use of your data by third party Add-Ons, and we urge you to consider the privacy policies governing third party Add-Ons. If you object to your Personal Information being shared with these third parties, please do not use them.

Links to Third Party Sites: The INTERACT Services may include links to other websites whose privacy practices may differ from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Testimonials: We may display personal testimonials of satisfied customers on INTERACT. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of INTERACT's products and services, (d) to protect INTERACT, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business Transfers: We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the INTERACT  Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Aggregated or Anonymized Data: We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.

With Your Consent. We will share your Personal Information with third parties when we have your consent to do so.

 

Your Use: When you use INTERACT Services, Content you provide will be displayed back to you. Certain features of INTERACT’s Services allow you or your administrator to share some of your Content and/or make it public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you input into INTERACT Services and understand the process for sharing that securely and in a controlled way.

Collaboration: As a natural result of using INTERACT Services, you may create Content or add Personal Information and grant permission to other INTERACT users to access it for the purposes of collaboration. Some of the collaboration features of INTERACT Services display your profile information, including Personal Information included in your profile, to Licensed Providers which whom you have connected. Where this information is sensitive, we urge you to use the various security and privacy features of the INTERACT Services to limit those who can access such information or limit the information shared. Your sharing settings may make any Information, including some Personal Information, that you submit to the INTERACT Services visible to the Licensed Providers that you have connected to and their audience.

Access by your system administrator: You should be aware that the administrator of Licensed Providers you have connected to may be able to:

Interact Community: Our Websites may offer publicly accessible community services such as blogs, forums and support . You should be aware that any Content you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. To request removal of your Personal Information from the INTERACT Community, please contact us using the information listed below. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to and why.

 

 

How we store and secure information we collect

 

Information storage and security

INTERACT hosts data with hosting service providers in numerous countries including Australia and the United States. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information. As per security best practice INTERACT encrypts all data in transit and at rest with the exception of files that are downloaded to a device.

Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).

Where Downloadable Products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you and not INTERACT. We strongly recommend that you take all necessary steps to secure access to your device.

 

 

How to access and control your information

 

You have certain choices available to you when it comes to your information. Below is a summary of those choices and how to exercise them and any limitations.

You may opt out of receiving promotional communications from INTERACT by using the unsubscribe link within each email, updating your email preferences in your user profile, or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding INTERACT’'s Services. You can opt-out of some notification messages in your user profile.

You may be able to opt out of receiving personalized advertisements from Licensed Providers you are connected to by using the unsubscribe link within each email, updating preferences in that Licensed Providers settings or contacting them directly.  You will be able to opt-out of analytics from within Downloaded Applications, however a certain reduction of quality of service may be experienced.

 

Access and update your information: You may correct, update, amend, or remove your Personal Information in your user profile or by directing your query to the Licensed Provider you have connected to. You may also contact Support Services, or contact us by email using the address listed below. We will respond to your request within 30 days.

You can remove Content using editing tools associated with that Content. In some cases, you may need to contact the Licensed Provider administrator to request they remove the Content. You can contact us to request removal of Personal Information from INTERACT Community services.

Deactivate your account: If you no longer wish to use our service r the Licensed Provider administrator for the connection may be able to deactivate your INTERACT account. If you can deactivate your own account, you can most often do so in your account settings. Otherwise, please contact Support Services. To deactivate an organization account, please contact Support Services. To deactivate an account made for you without authorization, please contact us using the contact information below.

Delete your information: Through your user profile you have the ability to delete certain information about you. Please note that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Request that we stop using your information: In some cases, you may ask us to stop accessing, storing and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe an account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you make such requests we may need time to investigate and facilitate your request. If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.

We will retain your account information for as long as your account is active, or as reasonably useful for commercial purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is managed by an administrator, that account administrator may have control with regards to how your account information is retained and deleted.

 

 

How we transfer information we collect internationally

 

We collect information globally and primarily store that information in Australia and the United States. We transfer, process and store your information outside your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to Australia and the United States to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.

 

 

Other important privacy information

 

Our Policy towards children

INTERACT  Services are not directed to individuals under 16. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 18 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Effective Starting" date at the top of this Privacy Policy. If we make any material changes, we will provide you with additional notice (such as via email notification, or through the platform). We encourage you to review our Privacy Policy whenever you use INTERACT Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this Privacy Policy, you will need to stop using INTERACT Services and deactivate your account(s), as outlined in this policy.

 

Contact Us

Your information is controlled or processed by Interact Technology Pty Ltd. If you have questions or concerns about how your information is handled, please direct your inquiry to Interact Technology Pty Ltd.

By email at support@interact.technology

By letter to Interact Technology, Suite 204, Level 2, 37 Pitt St, Sydney  NSW 2000, AUSTRALIA

 

Last updated 23 May 2018