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Outstanding success of complex appointment setting medical campaign results in an on-going partnership. The Tinnitus Clinic is an independent audiological practice specialising in tinnitus treatment and management, and providing hearing aid consultations and fitting. The Tinnitus Clinic offers a highly personalised service and a commitment to audiological best practices for tinnitus alleviation and hearing loss from six centres in London, Birmingham, Cheltenham, Edinburgh, Leicester and Manchester. The Tinnitus Clinic is the sole UK provider of the Acoustic CR® Neuromodulation treatment for individuals with tinnitus. It is The Tinnitus Clinic's commitment to provide not only practical, personalised care for people with tinnitus but also to ensure that the treatment is continually supported by the highest standards in medical research.
As the UK business grew, The Tinnitus Clinic approached The Telemarketing Company to handle all of their web based enquiries, the follow ups and the pro active calls. Due to the nature of the enquiries, and the fact that complete visibility was needed of patient records and diaries, The Telemarketing Company was tasked with working on the client’s own SalesForce platform.  An inbound telephone line was also set up, so that incoming enquiries could be handled by the calling team. An extensive three day training programme was undertaken in Brighton by the UK Clinic Manager of The Tinnitus Clinic, who continues to visit The Telemarketing Company site in Brighton regularly. The campaign is complex and requires some medical knowledge, good systems work, empathy (calls can last 60 minutes and be quite distressing) and a high level of accuracy.
The team in Brighton needs to keep abreast of relevant media coverage and articles in the press, and to be flexible enough to react and to be able to communicate with all the clinics and truly act as part of the team. Hinchingbrooke has 223 beds, including 24 specifically for day cases, alongside 23 cabins located in the Treatment Centre, the ?22million unit which opened in November 2005. The Trust has undergone a major ward upgrade programme, which has had a major and positive impact on patient experience.
Please use the links to find out more about the specialised services available at the hospital.
Early Pregnancy Assessment UnitHinchingbrooke Hospital's EPAU (Early Pregnancy Assessment Unit) is an outpatient assessment area for women who are experiencing early pregnancy problems up to 14 weeks gestation.
General Medicine departmentAt Hinchingbrooke Hospital our General Medicine department provides a comprehensive service in clinical medicine. Located in London's renowned medical district, our Harley Street Clinic treats patients from across the UK and around the world. Our specialist audiologists provide assessment and treatment for tinnitus, hearing loss and hyperacusis, using pioneering evidence based therapies that are exclusive to The Tinnitus Clinic.
Mr Nitesh Patel is a fully registered ENT specialist, Fellow of the Royal College of Surgeons in England and consultant ENT surgeon member of ENT-UK. Rekesh has an honours degree in Biomedical Science and a Masters Degree in Audiological Science from University College London.
Mark Williams is The Tinnitus Clinica€™s lead audiological clinician and specialises in the management and treatment of tinnitus and sound sensitivity disorders.

Mark has authored a number of academic articles for scientific and clinical journals and regularly delivers peer reviewed research talks at National and International Tinnitus and Audiology conferences.
Naziya qualified as an Audiologist from the University of Manchester where she obtained a distinction in Clinical Practice. Kathryn obtained a BSc honours degree in Physiological Science from the University of Bristol. She has several yearsa€™ experience in a variety of clinical areas within NHS Audiology provision, notably in adult rehabilitation, including the management of patients with tinnitus. Julianne is a Health & Care Professions Council registered Arts Therapist (AS13548), British Association of Dramatherapists (Badth) registered clinical supervisor and a full member of Badth. She uses an integrative approach to working with tinnitus patients that draws on psychodynamic models of therapy, cognitive behaviour strategies and the arts. Acoustic CR® Neuromodulation, Tinnitus Desensitisation Therapya„? and hearing loss treatments are being carried out The Tinnitus Clinic in London, Harley Street. You can self-refer to see one of our audiologists, or be referred by your GP or another healthcare professional. The Tinnitus Clinic is the leading provider of the latest evidence-based tinnitus treatments in the UK.
In May this year, Dr Hannes Wurzer a leading ENT physician specialising in tinnitus in Germany presented the findings of an 18 month clinical study of Acoustic CR® Neuromodulation therapy as a poster at the International Tinnitus Seminar in Berlin. During 2011 and 2012, the 85 patients who took part in the study were assessed at a specialist ENT centre in Germany.
Over the 18 months that followed, these patients used the neurostimulator device, which had been customised to their specific tinnitus tone, for 3-4 hours per day. After three months, 38% of the patients had responded successfully to the treatment (showing a six point or greater improvement in their Tinnitus Questionnaire scores).
The chart below shows the reduction in severity of patienta€™s tinnitus during the 18 months of the trial using the internationally accepted Tinnitus Questionnaire to measure their improvement. In the UK, Acoustic CR® Neuromodulation is available exclusively from our five tinnitus clinics.
The Tinnitus Clinic provides a complete individualised package of care for tonal tinnitus patients including comprehensive diagnosis, Neurostimulator system training and personalised support. During these visits, and regular Conference Calls, questions are raised, audits are performed and feedback is given.
Each bay is equipped with ensuite facilities to increase the amount of toilet and wash areas for patients. We may refer you to our associate ENT Consultant Surgeon for investigation prior to commencing treatment when required.
He completed his Higher Surgical Training in ENT Surgery and was awarded the Gold Medal by the Royal Society of Medicine for 1st Rank in the National (UK) Intercollegiate examination in ENT Surgery with award of FRCS (ORL-HNS) in 2005.

He has been working in a variety of specialist roles within audiology and has extensive experience in rehabilitating adults with tinnitus and auditory processing disorders.
Mark has a special interest in the psychoacoustic measurement of tinnitus as a means of improving the efficacy of sound based therapies. Naziya has worked for the NHS and has extensive experience in a variety of clinical areas, in particular rehabilitative Audiology.
She has a fascination for different cultures and can speak Urdu, Punjabi, Cantonese and Mandarin. She gained a distinction in a Masters degree in Audiology at Southampton University and a Certificate in Clinical Competency in Audiology from University College London. She is a registered Audiologist with the Registration Council of Clinical Physiologists and is a Registered Hearing Aid Dispenser with the Health and Care Professions Council (HCPC). She provides a confidential and non-judgemental space that offers encouragement and unconditional regard to whatever thoughts and feelings the client brings. We offer a highly personalised service and a commitment to audiological best practices to significantly reduce your tinnitus symptoms and hearing loss. These patients had been living with subjective chronic tinnitus for between 2 and 35 years, with a third of them having had the condition for longer than 10 years. Every 6-8 weeks, the patients returned to the clinic to re-evaluate their tinnitus and adjust the neurostimulator. For more information about the type of tinnitus that is suitable for this treatment, see our FAQs page or contact The Tinnitus Clinic on 0203 597 4988. The Treatment Centre now operates 90% of Hinchingbrooke’s Outpatient Clinics and nearly all surgery with an expected stay of less than 48 hours is booked into the centre. The modern facilities will aid Hinchingbrooke’s excellent record with regard to hospital acquired infections, allowing for the isolation of individual bays and increased hand washing points. He has been responsible for undertaking observational studies evaluating the efficacy of new tinnitus treatments and has also contributed to the validation of new tinnitus pitch measurement techniques.
She lectures in Dramatherapy at Anglia Ruskin University and is currently completing her doctorate research.
95% of the participants had been unsuccessful with previous treatments, but their tinnitus profile meant that they were suitable for treatment with Acoustic CR® Neuromodulation. There are also facilities for private patients, which contributes to the hospital’s income.
Julianne also trains frontline service workers in mental health awareness and safeguarding.

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