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Servicing our Customers in Brisbane, Queensland and all around Australia for over 16 years, we have extensive knowledge and experience in all aspects of technology and what is required to ensure your success.
Whether it be advice on Security, Cloud, Disaster Recover or anything in between, we have done it before. Many organisations today do not have adequate disaster recovery (DR) protection for their applications. With Live2Sell’s help desk outsourcing services, we remove those burdens and provide you with a comprehensive help desk system that can dramatically enhance the value of your information network and IT service levels, while allowing the core employees in your company to focus more on important tasks.
For years, Live2Sell has delivered help desk support outsourcing results that meet the needs of our clients, and even exceed their expectations.
Live2Sell’s outsourcing help desk solutions are highly efficient at adapting to new issues and business platforms.  We tailor-fit our services to suit best to your specific business needs and requirements.
Strange as this may sound, most large companies in Western countries have found it hard to find truly qualified agents or help desk professionals to fill their vacancies.
That said, it is no wonder why many business owners from around the world have found it a lot easier (also very cost effective) for them to just outsource their help desk services to one of the best and highly specialized help desk outsourcing companies in the Philippines, where they can bring in reasonably well educated and skilled young men and women who are happy to handle all the work for them. With a lot of help desk support outsourcing companies out there, choosing the right partner that offers you more flexibility and best value of your money can be truly daunting. Our complete outsourcing help desk services can provide your business the edge to outpace the competition. To learn more how we can help maximize the potential of your business, contact Live2Sell today!
You can brand the greeting, have our agents answer with your own answer script, and seamlessly integrate the help desk with the other support groups in your organization.
We guarantee our service levels because we get financially penalized if we dona€™t meet your Service Levels each month. Unlike many of today's top-ranked help desk outsource vendors, who use a one-size-fits-all approach, and have been inconsistent in reaching their contract goals, our relationship management guarantees a flexible contract and help desk service level management that exceeds today's best industry practices. Tier 3 Support: Tier 3 provides support on complex hardware and network operating system software and usually involves certified systems engineers.

When your people are derailed by technology, we address both the technical problem and their frustration.
Contact us today to learn about the benefits of outsourcing your help desk and other IT functions to ABS. Our new Apodaca Delivery Center is strategically located near business parks, Monterrey city center and the international airport (10 min). We have fully trained, highly qualified staff and you will have full access to all engineers and management staff. In most cases, disaster recovery is perceived as too expensive, complex and unreliable for any but the most mission-critical applications. With the ever-changing technology issues, recruiting problems and equipment costs spiraling out of control, help desk outsourcing provides business owners with the most cost-effective solution and flexibility, as well as the best opportunity for success.
Get fast and easy access to Microsoft-certified specialists who provide emergency troubleshooting and IT consulting services. We can help evaluate and record desktop configurations, security networks, and other critical applications. This allows us to determine which issues require immediate attention and which issues are appropriate for scheduled resolution.
To our customers, we’ve become an indispensable and integrated extension of their internal staff resources, adding more efficiency and value to their organization.
In addition, our staff is well prepared and committed to handle advanced training programs for custom help desk processes in various industries.
Some main reasons for this are the stringent requirements for good education, skill sets, excellent career track record, clean law enforcement record, and good health. Teaming up with a help desk outsourcer means you don’t have to worry about managing employees, training new recruits, or making sure everyone in the team is doing a good job.
We’re based in the Philippines, which means you can enjoy the best services we can offer at a lesser cost.
You can have a toll-free number, a web portal, one or more email addresses, or CHAT to have your employees or customers reach the help desk.

At ABS we know your employees are the very ones that you rely on to outpace your competition.
Our person-to-person help gets your team back to work ASAP and allows you to focus on your core business and your customers.
Our experts have the skills and world-class experience to achieve a topnotch first-call problem resolution, which can help lower your cost per reported problem and improve customer productivity.
Secure remote access allows us to see what you customers see, which makes it possible for us to find quick and effective solutions to certain problems. At Live2Sell, this key feature comes with a customer-centric call center service with well-trained staff handling the calls. The thing is, you don’t only get flexible hours to accommodate your clients, but also greater flexibility of the time period you want to avail of the service, either short-term or long-term without breaching anything on the contract, or worrying about hiring and firing employees. Happy customers also can also help greatly in reinforcing the marketing and promotional efforts of your business. We have a dedicated and world-class team of help desk experts who offer a quick response time, as well as greater flexibility in serving you.
One best way to create excellent customer experience and satisfaction is by providing a great help desk service. We have partnerships with all the providers you will need for end to end technology solutions. This way, you can be sure that problems and issues of your customers are promptly handled and resolved.
They are highly trained to listen carefully before proposing answers to your unique IT needs, and they are expert at quick and complete resolutions.
A happy customer, goes without saying, will soon become a patronizing buyer who will continue to use your business, which will increase your profits.

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