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The manufacturer of this product does not allow its authorized dealers to sell on-line using a shopping cart. At Rocky Mountain Patio Furniture, we will ship your order utilizing the most dependable furniture delivery method possible. Most freight delivery orders will arrive approximately 7-10 business days from the date it shipped. Some delivery conditions, including but not limited to the list below may result in additional handling charges that you will need to pay. Street of access is not at least 10 feet wide with an overhead clearance of at least 14 feet.
Unusual elements such as sharp turns, narrow or gravel driveways, and gated communities or condominiums. Most important is to inspect the package at the time of delivery and before you sign the carrier’s delivery receipt. It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If only part of an item is damaged, you may accept the order, but must make a record the damages on the carrier’s delivery receipt, and¬†immediately contact us. Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a copy of the delivery receipt. If you discover damages after the delivery is complete, please contact our Rocky Mountain Patio within 24 hours so that we may resolve the situation immediately. Please note when electing to return an item, actual round trip freight charges will be deducted from your refund.

All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted.
If you are claiming damages in shipping you must note such damages with the actual shipping company. Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges. Please email us or call 404-252-3216 during our customer service hours for additional information. All of their mosaic table tops feature hand-cut tiles made from opaque stained glass, marble or travertine.
We understand that you are eager to receive your new furniture so we have established partnerships with the best nation-wide furniture home delivery carriers.
Special order items and items not in our warehouse other than our QUICK SHIP items will require additional processing days prior to shipping.
If you choose to refuse the delivery, you must note the damages on the delivery receipt. Also, record the freight company’s name and trailer number so we may track the order back to our vendor or warehouse.
Upon delivery, the service agent will place and unpack your product in the room of your choice. After you receive your order, if the furniture does not match the decor of your home, your taste, your colors, or just plain didn’t meet your expectations, we will provide you with a refund - see below for more details unless there is something specially or custom ordered.
Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items.

Either way, once an item is put on the truck, the majority of our deliveries take from 10-15 business days, depending on your location and the type of handling required for your furniture. If a damaged item arrives outside of our business hours, please contact us on the next business day.
In order to properly return the item, it must be in new, unused, complete, and unassembled condition, securely packaged inside its original packaging. It must be in new condition with no damage and in its original packaging, no exceptions. You must arrange pick-up and delivery, as well as pay for the cost of that shipment, for any items to be returned.
A custom order can include but is not limited to any changes to the item (fabric color or finish color, etc). All returns must arrive at our Fulfillment Center in original condition; otherwise additional fees will apply and will be deducted from your credit.
Upon receipt of merchandise in good condition at our warehouse, your refund will be processed. KNF Garden Designs magnificent mosaic furniture is made by hand so no two pieces are exactly alike, all shapes, sizes, and colors will vary slightly. Individual drivers may provide some assistance, but Rocky Mountain Patio cannot guarantee this additional service.

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