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This item will be sent through the Global Shipping Programme and includes international tracking. Basically this means exactly what it says on the tin, if you buy shoes, apparel, headwear or whatever, and it does not fit just how you want it to then don't worry just send it back within 10 days with no questions asked.
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.
In the event that you are not satisfied with any purchase from Golfbase, you may return unused goods, along with all original packaging and any labels within 90 days of receipt for a full refund or exchange.
So that you receive the replacement goods as soon as possible, we strongly recommend that you place another order online as soon as you know you will have to return the original goods. Unfortunately due to the size and weight of certain products we are unable to offer free returns on the following items. All goods come with a 12 month guarantee backed by the manufacturer (unless stated otherwise). For purchases under 30 days old we will cover the cost of the return of the faulty item where needed, for purchases 30 days – under 12 months the cost of the return must be met by the customer.


Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.
Do not hesitate to contact us on 01323 483777 if you have any problems or further enquiries.
Our customer services department will send you a confirmation email that your item has been received and the refund actioned. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab. This means you will have what you need without unnecessary delay, rather than having to wait for the goods to reach us and be processed. Based on the outcome of this we may require the item to be returned to us in whole or part, this is to try to reduce the postage costs for both parties.
If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. If you choose this method you should please simply request a refund for your original order when you send it back.


We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods. If you choose this method you should request a refund for your original order when you send it back. We will contact the relevant manufacturer in relation to the fault, who may at their discretion require an inspection of the item. The manufacturer reserves the right to offer a repair, replacement like for like or issue a credit voucher. They also reserve the right to return the faulty item if they feel there is no manufacturing fault.



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