About us
RIGS is a startup focused on development of technology for the auto parts industry, our main product is the auto parts search engine. We are looking for a brilliant and committed Customer Care and Social Strategist to join our growing team. The perfect candidate will have demonstrable experience managing and growing social accounts, for B2C brands, preferably E-commerce.
This is a hands on role where you will be working alongside enthusiastic and creative people.
Key Responsibilities includes:
- Develop and execute strategies to generate an army of loyal customers and increase our users retention. listening users to improve our service and their experience to give them a added value.
- Be a key partner on the operations and customer service team, given powerful tools (users feedback) to convert clients into ambassadors.
- Shape the corporate social business strategy with the goal of increasing brand preference, supporting customers and driving business value with campaigns, and customer-centric initiatives.
- Will be the voice of the Organization in the social media space, with our tone and personality brand.
- Create, source and manage content including Facebook, Twitter and Instagram and YouTube, gathering social media and community data to provide concise reports, and evaluate performance.
- Coordinate with the Marketing Manager and Tech team to plan launches, promotions and content by our influencers.
Skills Required:
- 1-2 years experience in customer services (preferably online products) with constant client interactions.
- 1 year experience running social accounts on Facebook, Twitter or Instagram of B2C brands.
- Ability to identify attributes that makes content shareable, and the traits that make it better suited to a certain platform. With a high level of attention to detail.
- Ability to handle situations with online clients. Always listening
- Ability to think creatively, quickly.
- Ability to measure the impact of content and drive improvements based on results.
- Experience with 3rd party analytic tools such as Google Analytics, Facebook Analytics among others. Using critical thinking and analytical capacity.
- Medium-high english level.
- Enthusiastic, proactive and decisive.
- Strong ability to prioritize and multi-task.
- Obsessed with learning new techniques and tools.
- Love trying new things, don't mind making mistakes.
- Team worker profile. Here we are team players!
- And of course, excellent orthography and communication skills. 👌
Ah, and we need candidate loves the cars and this fast and furious world.
You should apply if:
You are willing to work on a startup committed to success.
You want to be heard and considered on company decisions.
You are obsessed with quality.
You want to be part of a family rather than just coworkers.
No need to apply if you:
See yourself as a lone wolf, we're pretty collaborative.
Become easily overwhelmed by harder/smarter work.
Are not willing to provide and receive constructive feedback.
Are not willing to go the extra mile.
Contact us
Office Location
Gral. San Martin 225, Lafayette, 44160 Guadalajara, Jal.
Phone Number
01 33 8421 7447
Email Address