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18.09.2013
The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. Dynamically route and assign help desk tickets to a specific technician or group of technicians using your organization's business logic; based on ticket categories, technician skill set, location, department, technician availability and work load balance. Knowledge base functionality is built into the Web Help Desk software, facilitating the creation of an expansive, searchable database of common customer support requests and their resolutions; available for self-service by clients and linked to support requests by technicians and administrators. Streamline help desk ticket resolution through the entire lifecycle and simplify IT service request management.
Action RulesBusiness based action rules increase your team's efficiencies through automation.
SLA AlertsPrevent loss of customer satisfaction related to SLA due dates falling off the radar. ReportingRobust graphic performance reporting tools ensure the squeaky wheel gets the grease. Time & MaterialsTrack labor, travel, and materials required during service fulfillment. Tickets can be created and updated by email-to-ticket conversion, the customer service web-portal, or through technician Quick Ticket templates.
Help desk software by Web Help Desk® uses intelligent business logic to determine which technician is assigned to a new ticket.
Web Help Desk’s dashboard feature increases the visibility of real-time business operations for faster, more informed decisions that improve performance and efficiency. Rule evaluation can be triggered at any stage of the ticket’s lifecycle, ranging from its creation to a basic update. Track labor, travel time, and deployed materials, then generate instant PDF quotes or invoices. Zen Help Desk was designed to provide you with a fully functional Help Desk Software written in ASP.
Omnistar Help Desk Software is one of many online applications developed by Omnistar Interactive. Mioot Live Chat Software is an expert in Help Desk Software solutions Offering Live Chat Support services since 2003. Help Desk Premiere is an online-based customer service program from BrightBox Solutions and Help-Desk-Software, LLC. Jitbit Help-Desk is a web based Help Desk Software (also called "trouble ticket tracking Software"), designed to deliver outstanding customer service to your customers. Issue Control is a quality low cost Help Desk Software solution designed to affectivity track and organize work order requests, and remotely manage devices on your network. CrossTec ResQDesk Help Desk Software provides detailed recording and tracking of user Help requests. Issue Tracking Advanced is a Help Desk Software system designed for tracking work orders, tasks, defects, bugs and various other issues. Web Help Desk delivered exactly as advertised.We are very satified with the solutionNot all Help Desk Software solutions are built alike.
Help Desk Password Reset Web based Help Desk Password Reset Software for users to change their passwords. Password Reset Manager - Web based Help Desk Password Reset manager, for users to change their AD passwords. The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
Web Tracks is web based PC Inventory and Help Desk Software that is installed in your local environment.
When a user contacts the computer support professional in your organization, what steps are taken?
The Mediachase Instant Business Network Software is a powerful collaboration platform for coordinating a wide range of business initiatives with intranet and Extranet users. The Web Help Desk x64 is an affordable and intuitive web based Help Desk Software for your service Desk Software, customer support Software, and issue tracking Software needs.


Jitbit SaaS Help-Desk - customer support and knowledge-base Software ("trouble ticket Software" or "issue tracking Software").
A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Automatically capture calls logs in the helpdesk when you connect your VoIP service to Kayako.
Your team will be equipped to deliver better, proactive customer service with rich profiles, a total support history and custom fields. Choose from over 100 reports to run instantly, and schedule them to be sent to your inbox every week. Kayako turns data into information for better business decisions, with more than 100 reports. We receive large amounts of requests each day, and Kayako actively helps us to keep on top and provide timely responses. Kayako lets your team identify trends, spot bottlenecks, track performance and measure what matters in your business with custom fields and the powerful Kayako Query Language. Kayako’s reports have revealed a dramatic increase in team productivity and decrease in response time. Kayako takes care of the leg work so your team can collaborate and work intelligently, freeing them to focus on your customers. It’s not often that one can claim a ROI within months of purchasing a product, but that’s exactly the case with Kayako. From startups to enterprises, Kayako is helping businesses everywhere grow their base of happy customers. Kayako was one of the original pioneers of the multichannel helpdesk and the first to bring the helpdesk to the cloud. Kayako is one of the world's most widely used web-based help desk software, customer service software and support ticket software. Web Help Desk Software Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration. Fixes problem in mobile app where a previously viewed ticket's request type appears in ticket details. Facility management, HR, and other departments can also offer their services on the help desk website. Users come to the help desk website to search the knowledge base, submit service requests (or tickets) and check their status. Users can track their requests easily and they feel like their requests are responded to in a timely fashion. Technicians can quickly glance at their workloads, see what they need to do, and get to work.
Most of our users enter their own tickets, which lets us keep our focus on getting the work done. Emails and file attachments sent to the inbox will be automatically converted into a ticket by the helpdesk software. Enter purchase order information and let Web Help Desk calculate warranty and lease end dates. Arm your technicians with the ITSM incident diagnostics and ticket routing features that ensure tight integration and relationships with knowledge base articles, CMDB asset association, service requests, known problems, change requests, and service level agreements. Create rules for ticket routing, link associated tickets and requests, assign sub-tickets, and manage tasks between multiple departments from hierarchical ticket links. Custom forms, unique email templates, and workflow configurations are easy to modify with point and click, yet flexible enough to adhere to your unique operations. Manage the health of your team and identify trouble spots to discover unrealized efficiencies. At-a-glance charting from your personal dashboard provides an instant visual overview as to your help desk's service request management across virtually any metric, reducing individual reporting needs. Web Help Desk Action Rules allow you to automatically assign a ticket, at any stage in life, to the individual IT staff or staff group needed to fulfill the service.


Web Help Desk ensures that Service Level Agreements stay on-track and in-line by keeping all of your technicians and clients up to date with configurable email alerts. As a help desk administrator, your job depends on managing end-user requests in a timely manner.
Designed for any Internal support services, IT service Management or Customer support over the web. You can use LBE Web HelpDesk on the Internet, an Intranet or even run it locally on a stand-alone machine. It is fully functional, commercially free for 1 technician and unlimited number of end users. It can Help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface. Web Help Desk includes built-in, customizable dashboard reporting that keeps your finger on the team's pulse. Web Help Desk offers dynamically displayed custom form elements based on end user's previously selected elements. Easy to configure cascading rules use criteria defined as granular or general depending on your needs. With Web Help Desk's robust graphic reporting tools, you always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, status of service requests, and what problem types are causing the most trouble. Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation for your accounting solution.
Track and automate your workflows with rule-based approval and voting functionality to ensure timely communication and fulfillment.
This function creates an environment where critical data and information is PUSHED to the technician instead of the technician PULLING information from the end user. These requirements criteria may be based on virtually any ticket field — including your very own custom fields. Technicians and management can be alerted via email, and even SMS text messages, when jobs have been left unchecked, unassigned or incomplete for a specified time period. Take the pulse of your help desk in real time on the web or have reports delivered by email to the audience of your choice. Approving managers and Change Advisory Boards (CABs) can be chosen dynamically based on the requester's location, department and type of request.
Powerful PHP based Help Desk Software caters you to operate in facile manner and support all your business activities. The AJ Help desk software support product is a must-have for any new or existing on line business.
Even if the majority of your business is off-line, many people prefer on line product and service support.
Customers need their questions answered quickly and personnel need a way to effectively manage their work.
Help desk software is an economic , easy-to-use and useful tool for the growth of your business. It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response.
With the use of this product the customer and technical support staff are better able to manage troubleshooting.



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