To endure the competitive market, it is a necessity that the software or applications you provide to buyers are worth it the amount they are paying. Compatibility test should always perform on real environment instead of virtual environment. Test the compatibility of application with different browsers and operating systems to guarantee 100% coverage. Make a note of most important testing parameter for your application where you feel application can behave weirdly. With the help of Google Analytic or alternative type of statistical analysis system setup on your application can give you the clear statistics of the widely used browser with their version and operating system. The use of compatibility testing is to make sure the software application is working fine in all aspects like browsers, database, hardware, operating system, mobile devices and networks.
In this article, we will be discussing common kinds of software errors and how to identify them during testing with some examples and simple exercises. Do you believe that software errors occur only once and that on being fixed they never resurface? In this article, I want to cover how important it is to document some of the frequently encountered errors. I am going to assume that our dear readers already understand Severity and Priority of defects deeply. In the world of software testing a defect once found should be consistently reproducible so the tester can report with conviction, developer can fix with clarity and the QA team can close with confidence. In today’s article we are going to learn all about the “Incident Tracking and management” Process – How to track and manage incidents in Software Testing with sample templates. The first things that come to my mind as I start writing this article are the words of Cem Kaner – “The best tester isn’t the one who finds the most bugs or who embarrasses most programmers.
Isn’t it obvious that any bug logged in a bug management system should be fixed by the developers?
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Today’s session is about an important QC tool, that is either over-simplified (read overlooked) or over-emphasized – Traceability Matrix(TM).
Most often, the making, reviewing or sharing of a Traceability Matrix is not one of the primary QA process deliverables – so it is not majorly concentrated on, thus causing the under-emphasis. As is a general practice at STH, we will see the “What” and “How” aspects about a TM in this article.
Requirements Traceability Matrix to begin with, establishes a way to make sure we place checks on the coverage aspect. The below is our Functional Specifications document (FSD) based on the interpretation of the Business requirements document (BRD) and the adaptation of it to computer applications.
Based on the above two input documents, as the QA team we came up with the below list high-level scenarios for us to test. Once we arrive here, now would be a good time to start creating the requirements traceability matrix. I personally prefer a very simple excel sheet with columns for each document that we wish to track. The above document establishes a trace between, the BRD to FSD and eventually to the test scenarios.

This is the preliminary version of your TM but generally does not serve its purpose when you stop here. For each test scenario that you came up with, you are going to have at least 1 or more test cases. As a general rule, any empty spaces in the Traceability Matrix are potential areas for investigation. The “Existing user” functionality has been deferred to later or removed from the application’s functionality requirements. If it is scenario 1, it will indicate the places where test team needs to work some more to ensure 100% coverage. In scenarios 2, TM not just shows gaps it points to incorrect documentation that needs immediate correction.
2) Defects: When this column is used to establish the backward traceability we can tell that the “New user” functionality is the most flawed. 4) If there is a technical design document or use cases or any other artifacts that you would like to track you can always expand the above created document to suit your needs by adding additional columns. A TM is not a manual testing specific tool, it can be used for automation projects as well. An important point to note is that, the way you maintain and update your Traceability Matrix determines the effectiveness of its use.
Only suggestion would be fill in the gaps in BRD and FSD columns to allow sorting and filtering, without corrupting the data.
So in given excel sheet if in QC i think no need to prepare Traceability Matrix right as everything it is covered by Test Coverage analysis and only if we are not using the tool we need the above Traceability Matrix.
When a project is using HP Quality centre, is there still a need to create and maintain this RTM as QC it self has a Req tab and most often Req are uploaded in QC and a link is establisted between REQ and Test scripts that we create. It will be further useful, if the details of recording metrics version wise – how to add. Suppose there are 3 modules and 3 test engineers are working on them, then how they will update the RTM ? Several software applications have been developed to help tech people in their careers, work, shop, and in many other actions. To deliver the good quality product it is very important the application or software goes through different stages of the development in terms of quality, compatibility, reliability and delivery.
It is to determine whether your software application or product is proficient enough to run in different browsers, database, hardware, operating system, mobile devices and networks. It is to check the compatibility of the software application on different browsers like Chrome, Firefox, Internet Explorer, Safari, and Opera etc.
Decide versions of browsers, operating systems and devices where you would like to test your application. Make a pattern to test your application in equal interval of time to confirm browser and operating system compatibility. On the contrary, some clients expect a TM to reveal earth-shattering facets about their product (under test) and are disappointed. Since the business requirements and functional requirements are not numbered uniquely we are going to use the section numbers in the document to track.
By creating a document like this, we can make sure every aspect of the initial requirements have been taken into consideration by the testing team for creating their test suites.

For example, in the above Traceability Matrix you see that there are no test cases written for FSD section 1.2.
Instead of reporting that so and so test cases failed, TM provides a transparency back to the business requirement that has most defects thus show casing the Quality in terms of what the client desires. If not updated often or updated incorrectly the tool is a burden instead of being a help and creates the impression that the tool by itself it not worthy of using. One suggestion- We could even provide link to the test case id and defect id to in the TM make it more user friendly.
On my projects I have used the same approach but until today I even don`t asked myself that this approach for managing all the requirements is called TM. Application could also impact due to different versions, resolution, internet speed and configuration etc. But the once application released in the production, customer may test our product in different platform and they may find bugs in the application which is not worthy in terms of quality. Best practice is to analyze the requirement and cross check with the client or customer for browser matrix.
But sometimes, it is important to understand the nature, its implications and the cause to process it better.
This will enhance understanding when this document is shared with the client or any other teams.
When this is done, the TM works as a health check report displaying the status of the defects corresponding to a certain BRD or FSD functionality is being open or closed.
Please share your experiences, comments, thoughts and feedback on this article through your comments. Now, I right my Test Cases in an excel spreadsheet and import them into JIRA once they have been signed off as complete by Development and the Business owner.
While selling the product or software, online seller has to keep in mind that the product he is selling should be bug free otherwise seller might lose business and reputation while buyer of the software may waste his or her money in buying defective software. Hence it’s important to test the application in all possible manners to reduce failures and overcome from embarrassments of bug’s leakage. To reduce such issues and not to upset your customers it is important to test the application in all platforms. Let customer decide which all browsers, OS and version they would like us to test the application. If your application consists of certain template format, its fine if you consider that only as a part of compatibility testing.
Can the TM take the place of my Test Case spreadsheet or should I still use both to make sure I have maximum test coverage. As a Non- functional tests, Compatibility testing is to endorse that the application runs properly in different browsers, versions, OS and networks successfully.

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