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Download our whitepaper “How employee engagement drives profit” to better understand the "Service-Profit Chain" concept as well as the relationship between engaged employees, customer satisfaction and superior profits. Over the past few years, mobile learning has rapidly developed and revolutionised the way we learn. To understand this better, Prosell sponsored two Aston University post graduates to conduct an independent study of mobile learning.
Provide your customer services managers and supervisors with the skills to coach and develop their staff. Learn how to develop conversational selling skills and turn a conversation into a sales opportunity. Equip your sales managers with the skills to coach and develop their frontline staff on an ongoing basis. Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach. Appropriate for client facing staff, this course will equip technical experts with the required skills to cross-sell other departments and harness the potential of word-of-mouth referrals.
Suitable for sales and business development teams in industries where high value, low frequency transactions are the norm.
Gain the necessary skills to become an effective sales manager and develop your sales teams. This course offers a solid grounding in the basics of sales for those who are new to sales, recent graduates or people who have spent less than one year in the sales function.
You have landed yourself in a clear spot here as you are wondering how you can rapidly decide to transform yourself, coach others and change your business or life directions. As an leader or manager in either the public or private sectors, whatever your industry or size of organisation,  the ability to coach and communicate clearly with others.
This HRDF course credits you with a NLP Practitioner Certifications upon passing of a written and a practical exam. To obtain your complete NLP practitioner certification, you will need to attend the following and pass the Practical Test on the last day of the program.
By the end of the NLP Practitioner certification program, you will be certified and receive your certification in the 4 in area below, which you can add to your professional qualifications.

The NLP Practitioner certification accredited by the American Board of NLP (ABNLP is the world's largest NLP accreditation body).
After years of development, working with clients and publishing Time Line Therapy and The Basis Personality, Dr Tad James, has become known worldwide for his Time Line Therapy™ model. Time Line Therapy® has been so successful in producing results that it has been utilized for over a decade by thousands of people including psychologists, psychiatrists, life coaches, business coaches and sports coaches.
If you’re ready to help yourself and coach others to bid farewell to emotional issues like insecurity, fear, and anxiety that are holding you back from true success, this will be the most important program you will ever attend. Develop powerful and practical skills to discover one's limiting beliefs or negative associations to your self-esteem. You who aim to keep updated with the latest cutting-edge developments in human science, Emotional Intelligence, improved collaboration and conflict management skills.
NLP is becoming increasing known for its many change techniques, and features in many other types of leadership, coaching and communications, attitude,  behaviour change trainings.
Group Practice (to make sure you internalise the learnings and get maximum value out of the program). Currently residing in Australia, Kiki bring 25 years of substantial experience in performance-oriented to the training and consultancy for corporate companies and individuals. Her wide experience in the corporate world and her knowledge in learning psychology have given her the distinct advantage in designing and facilitating corporate training programmes, as she relates well to challenges faced by all levels in the organisation. Professionally trained in HRM and psychology, Kiki further deepen her understanding of human behaviour and communication in the State- of Are Excellence Modelling Technology- called Neuro Linguistics Programming (NLP). In her trainings, she speaks both to the conscious and unconscious mind, promoting concept in the memory director, improving retention and recall of information and emotions whenever needed. Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat. However, for many organisations the key questions still remain – is mobile learning here to stay? This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.
Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

Ensure they understand how they can actively contribute to lead generation and nurturing potential customers.
A good workplace coach can lead to increased employee engagement, lower turnover and improved performance. This intensive five day course will ensure that your in-house trainers will be confident to plan, develop and deliver sales training programmes. Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions. Suitable for those moving into key account management or wishing to improve their key account management skills. Ideal for those new to sales management or for a refresher course for more experienced managers. Time Line Therapy® means that finally, you can have freedom from your past allowing you to have your future by design. Bring out the best in others, inspire excellence and challenge mediocrity by using NLP language models, cognitive re-patterning and metaphoric language. Prior to her full time dedication as a Master NLP trainer, Ng held top management positions; having her last position as the Director of Organisational Development in some medium to large organisations in Asia Pacific region. A lot of her past students describe her as a very creative, fun and lively trainer who sets high standards. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks. It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.

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