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In our business lives, we all need to apply a wide range of communication skills successfully so that we and our companies can excel at what we do and gain an edge in the competitive business environment in which we operate today. There’s an old Indian saying that says you cannot understand a man until you have walked a mile in his moccasins. It follows that one of the most important skills of effective leaders and sales people is that they adapt their style to that of the person they are trying to influence. Would you like to communicate more effectively with your supervisor, your customers, your colleagues, your kids and your spouse? For example, let’s say you are communicating with a person who is dominant, which means he or she is ambitious, forceful, decisive, strong-willed, independent and goal-oriented. On the other hand, how would you vary your delivery if you were talking with a person who is more patient, predictable, reliable, steady, relaxed and modest? You will find that you have to be flexible and vary your communication style based on the person with whom you are interacting.
Individuals and organizations that have a higher understanding of behavioral science end up with more effective communication. The Award-Winning Book Stop Selling Vanilla Ice Cream provides a step by step planning process and tools to implement the fundamentals of strategy and talent into your organization.
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In the job searching and recruitment process sometimes the terms 'interpersonal' and 'communication' skills crop up. If you are in the middle of your job search, you may find our eBooks on Selling yourself with confidence and How to ace the interview useful. In our day-to-day existence we use both interpersonal and communication skills, particularly if we’re a leader, a manager or a supervisor.
Another element of interpersonal relationships is humour, sharing a joke, finding it acceptable to tease, having a shared history with the person that you can laugh about. Thanks to the field of social science we’re coming to know more and more about profiles and personal preferences. There are different approaches and sets of skills that are used in each of these situations. If you are going for a job interview, you may want to look over some tips on How to Present Yourself Well at Interviews.
When you communicate with a slightly bigger group, perhaps in a project team or in a meeting, the same communication processes are happening but now you have multiple voices and ears. As the situation demands, the skills that we use are going to be slightly different and the way in which we employ those skills is going to be slightly different.



Our job is to land the messages well, hopefully in a consistent way so that all members of your audience get a similar message. You can easily see how interpersonal skills and communication skills can dovetail because the best communicators are those who are able to bring themselves and those softer, more subtle interpersonal skills into the workplace and into the way that they communicate, whether one on one or to larger audiences. So in summary the difference is that the interpersonal skills tend to be about a more informal, difficult to measure environment, whereas communication skills are more formal and more the set piece type of process and management that happens in an organisational framework. To explore how to develop your interpersonal and communication skills further, why not start by evaluating your full set of skills first?
Crossroads offers a wide range of Communication skills workshops to help business people develop their ability to perform effectively when communicating with other people. For some people, this is an innate skill and happens automatically and for others, they have to learn it. Are they outgoing?  Reserved?  Detailed Oriented?   What is their pace?  Their body language? Are you missing out on new customers because they don't see the very unique benefits you bring? This often allows both people in the relationship to each be the natural person that they are. These systems that generate useful data for us can help us to understand ourselves and understand other people around us. You will not necessarily have the same level of attention from all parties all of the time. This could be a situation where we are presenting, where we are standing up and performing to an audience. Almost certainly when we perform like this there will be a question and answer session and that requires us to think on our feet, which is another very different type of communication skill. We specialise in career change for individuals, and in leadership development and manager development for corporations.
It is a proven fact that people hear more of the content when it is delivered in a way that they want to receive it.
Here’s the good news: the more you practice identifying someone else’s style, the better you get at doing it. Begin by asking “how?” questions to draw out his or her opinion, and make it a comfortable situation. Communicating with style can be the first step in improving the relationships of those with whom you live and work. As you approach meetings and social functions, think of the people you are going to see and develop a mini communication plan in advance of the interaction. Have your products and services become little more than commodities in a crowded marketplace? In this article we’ll differentiate between the two and explain what each term is and where the two overlap.


When there are only two people involved in communicating, the level of listening and questioning and the level of understanding is much more rigorous and detailed. Whether we are an attendee at one of these sessions or we are chairing it, we take a slightly different approach to the one used in a one-on-one discussion. Each of us knows that how effective we are one on one may be better or worse than our ability to contribute to or chair a meeting. Yes, in this case our communication is a performance; in this case our aim is to project our message to a wider group of people who are probably facing us, sitting down and have an expectation. Just as importantly, the level of authenticity that they bring gives them an integrity with everybody that they are dealing with: colleagues, subordinates, bosses, clients, whoever it may be. Our comprehensive career development support helps people to make the right career decisions and get the most out of their careers through personalised coaching and mentoring, and through our online career resources. The most effective way to interact with someone is to figure out how they want to be communicated to, not how you want to communicate to them. Try to determine the other person’s behavioral style and how you can adjust to them in your interactions.
We tend to think of concepts like authenticity and trust when we think about making eye contact.
It’s also possible to see why people of a similar profile and preference are more acceptable to us.
Communication skills tend to be more formal than interpersonal ones because they usually relate to a set piece.
If we are skilled in communication and are well practised we can maintain a similar level of performance in both scenarios. Interpersonal skills are the way we are wired, the way our personalities play out in the world, the way we are allowed to be our natural selves in the relationships that we make. And although any number of potential outcomes may occur, it is probable that communication skills will be effective, relevant and appropriate. This is an important style to know how to effectively communicate with because it is often found in entrepreneurs, business owners and leaders. When you meet somebody for the first time, shake their hand and you’ll notice something in the feeling of that interpersonal connection that tells you quite a lot. There are many examples of how communication systems have been established for different circumstances and in different ways.
Interpersonal relationships lead to friendship and, if there’s more of an attraction, more intimate human relationships.



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