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Establish service excellence as a natural extension of your business culture by equipping your team with the essential service, customer care and relationship building skills necessary, to solidify positive client interactions & relationships.
This Strategic Business Presentation Skills Course will elevate the delegate's personal and business success by refining their current approach to presentation preparation.
Maximise your team’s interpersonal communication impact and ensure individual and business success!
Our 30 year track record as a recognised leader in delivering immediate results through top quality, highly practical Business Presentation, Communication, Customer Service and Sales Skills Training courses and programmes speaks for itself – see what our satisfied clients have to say! Our skilled Strategic Planning Facilitator will guide your team in creating a fresh, relevant and competitive Business Strategy and Business Improvement Action Plan! As a popular conference & motivational speaker, Beth-Ann Galvin delivers practical insights into the critical issues that influence business success.
Our proven business skills training is led by our highly professional hand-picked team of highly skilled trainers. ISOC has run several customised media relations and writing training sessions for UPS, the world’s largest package delivery company.
This course covers how to develop relationships and hold meetings with government officials. This is an intermediate-level course designed for executives who need to engage with government, legislators and politicians for work. This course is recommended for managers tasked with overseeing strategic government and public affairs, whether directly or having hired a consultancy. The course follows a hands-on format, revolving around a variety of fun and fast-paced exercises.
Encounters and meetings with politicians and government officials have a dynamic of their own.
This course comprises four modules each covering a set of key concepts and skills, each module runs for one day. Training consists of concise briefings on best practice, backed up by interactive learning activities like workshops, role-plays, case study analysis, coaching, brainstorms and structured group discussions. This course is interesting, intellectually stimulating and delivered in a relaxed and professional style. All ISOC trainers are hands-on communication professionals with at least 15 years of experience.
This course is delivered in an executive boardroom format, not classroom-style, and in a small group no larger than eight people. ISOC is also accredited by the British Accreditation Council, a UK Government-mandated training standards body.
If you have an idea for a customised course that would benefit your organisation, contact us today to discuss how we can help.
Then give us a call or email to discuss how we can put together a package that fits your needs. Any of the courses featured on our open course list can be delivered or adapted as part of a custom course.
Come to one of our Open Days and you'll be able to see our facilities, accommodation and meet the staff from your chosen subject. This top-up degree has been developed to enable nurses to obtain a professional qualification in community nursing and an honours degree.
The Specialist Community Public Health Nurse course is suitable for registered nurses and midwives to develop a career in public health nursing. This course has been developed in collaboration with the National Association of Dental Advisors. The course addresses a range of operational care and management perspectives, illustrates principles applicable right across the health sector. This course offers a post graduate qualification for managers in a wide range of social care and social work services for adults, children and young people. The Advanced Certificate Mentoring in Dental Practice is intended for dental professionals who wish to undertake the role of mentor in the dental environment.

This Master's degree seeks to offer a mix of theoretical and practical skills in assessing, diagnosing, referring and managing musculoskeletal problems presenting to primary health care teams. This PG course develops a knowledge and awareness of the planning and regulations related to nuclear safety.
This course has been developed in line with recent Government plans for higher education institutions to work closely with niche industries.
This PG course develop an awareness of the planning and regulations related to nuclear safety and security projects. This course offers a post graduate qualification for practitioners in a wide range of social care and social work services for adults, children and young people. This course offers a post graduate qualification for practitioners in a wide range of social care and social work services for children and young people.
This course offers a post graduate qualification for practitioners in a wide range of social care and social work services for adults. A unique course to enhance skills and knowledge of practitioners in substance misuse services. Meeting the needs of professional healthcare practitioners to explore and develop their understanding and application of knowledge, to enhance practice. The PQF offers healthcare practitioners an opportunity to improve patient care through a structure of academic learning and professional development.
The Advanced Certificate Fire Investigation course looks at the ability to successfully carry out complex fire investigations. Develop and update your knowledge and skills whilst ensuring that your continuing professional and personal development needs are met. Advanced Certificate in Counselling for those wanting to improve listening skills or progress to train as a counsellor. Get the opportunity to gain awareness of the language and culture of the UK’s large, vibrant Deaf community, and to communicate with Deaf people in everyday situations.
This short workshop will introduce students to the key rationale for the effective use of performance analysis tools and techniques. An introduction to using the iPad for analysis purposes, with mention of Apps that are available.
This course enables students improve their knowledge of a wide range of languages from Beginner, Intermediate and Advanced levels. The workshop aims to develop and update participants’ knowledge and skills whilst ensuring that continuing professional and personal development needs are met.
Covers practical assessment, critically discuss and evaluate investigations (including radiology) and management strategies for cervical management. Covers practical assessment, critically discuss + evaluate investigations (including radiology) plus management strategies for lumbar management. This course covers subjective and biopsychosocial assessment strategies, objective assessment and clinical reasoning of findings. A unique module to complement your employer based ASYE portfolio and enhance skills and knowledge. Covers the full business continuity lifecycle and prepares you for the Business Continuity Institute's Certificate in Business Continuity.
The aim of the module is for you to appreciate the physical, psychological and social impact of a diagnosis of cancer for the child and family in order to enhance the supportive care you offer. The aim of the module is for you to gain in-depth insight into the physical, psychological and social impact of a diagnosis of cancer for the child and family in order to enhance the supportive care you offer. The Certificate in Fire Investigation is a short module development pathway to further qualifications in fire investigation.
This Graduate Diploma is a new course developed in response to policy relating to the field of Child and Adolescent Mental Health Practice. The aim of this Module is to enhance your knowledge and skills related to Children requiring assessment and resuscitation due to traumatic injury.
This programme is aimed at anyone working with community groups or volunteers, or who has responsibility for delivering volunteer programmes such as scouts, brownies, junior football, youth clubs and so on.

This course is designed to train and prepare Dental Technicians for the qualifying examination in Clinical Dental Technology at the Royal College of Surgeons (Edinburgh). This masterclass facilitates an exploration of the research in neurodynamics and its clinical implications for practitioners. Cognitive Behavioural Interventions for Anxiety and Depression helps professionals develop knowledge of Cognitive Behavioural Therapy. Community Care of the Neonate enhances the role of professionals delivering care to infants on discharge home. This course provides two opportunities for registered nurses to enhance practice through the addition of a prescribing qualification. The Connected ACST Programme has been developed in response to the NHS Cancer Plan (2000) and NICE guidance for Supportive and Palliative Care 2004.
Professional development for counsellors who are already trained in Person-centred or Humanistic approaches with significant clinical experience. This new award in Critical Care Nursing has been designed to provide flexibility for future provision of critical care nurse education.
The NHS is undergoing constant change and the need for practitioners who are knowledgeable and skilled in their field of practice but also adaptable and flexible remains a constant factor. Short course for Decommissioning, Waste and Environmental Management (Mod 4 NTEC Programme). Compassion fatigue is a relatively new concept in the UK and this course is based on the Canadian model. Her motivational talk topics include; How to Deliver High-Impact Business Presentations, Personal Image and Branding, Selling Skills Success and Customer Service Excellence! We offer tailored skills workshops at venues convenient to your team throughout South Africa and Africa. Learning is pitched at a level to help you to synthesise best practice and direct strategic implementation. There is always a high level of knowledge exchange and cross-fertilisation of ideas within this course.
It is designed to develop practical and enduring expertise in one particular specialty – government and public affairs. Participants can expect to do direct work on their individual government affairs strategy and tactics for their own organisations – returning to the office at the end of training with new ideas, tools and techniques to put in place right away. Public affairs professionals must know how to manage confrontation and dismissal, how to build on areas of agreement and nurture positive relationships. Within each module, best practice and key concepts are covered off in a concise briefing, followed by stimulating learning activities like workshops, discussions, case studies and role-play exercises. Your trainer will introduce the concepts clearly, then focus on real-world skills that connect the big picture to your job. Edexcel has audited ISOC’s systems for the design, delivery and management of training and inspects us regularly to assure quality control of all aspects of training and assessment.
We also have hundreds of additional modules that are too specialist offer as an open course, but available for custom courses. This workshop enables senior cancer clinicians to meet the requirements set by Cancer Peer Review. Courses are updated regularly and trainers are active in the industry so your knowledge will be fresh and relevant. ISOC is owned and managed by Pinnacle International, the world’s largest specialist communications and PR training company. Edexcel awards two million qualifications every year around the world and has 5,500 education partners in 110 countries.
As well as public courses, we provide private and customised programmes including media interview training, presentation training, and multi-year multi-competency postgraduate programmes.

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