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Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Effective business communication skills are vital to successful co-worker and customer interactions. Speakers must learn to articulate their message in a way the listener can understand, delivering it in a manner that is consistent with the message itself. Questions asked by both the speaker and listener must be of the open-ended type - those that cannot be answered by a yes or no. Communications training develops necessary skills for individuals to be effective in business. Both the speaker and the listener share responsibility of making the message clear, but effective communication goes far beyond simple speech and hearing. Serious issues are best delivered in a serious tone, but with regard to the known or potential reaction of the listener.
Active listening on the listener's part involves eye contact, nods, gestures and brief comments to show understanding.



Open-ended questions encourage further communication, dialogue and understanding, and can help all involved in the conversation to further investigate and clarify the message.
Eye movement and contact, stance, posture, facial expressions, fidgeting and other body language can sometimes give clues to the speaker and listener alike. Effective communication is vital for the success of personal interactions and for organizational communication.
Thomas Gordon (March 11, 1918 – August 26, 2002) was an American clinical psychologist and colleague of Carl Rogers. More communication skills, more project management, and better understanding of business risk.
Body language, tone of voice, word choice, message clarification and communication style all come into play, and can make the difference between success and failure in interpersonal transactions and interactions. The reaction of the listener to both good or bad news can be directly controlled by the speaker, as long as the word choice and delivery are carefully considered.
On the speaker's part, these gestures and comments are clues to the listener's reaction and comprehension.


If the tone of a speaker's voice is calm but his facial expression or posture is tense, the message can be confusing to the listener. He is widely recognized as a pioneer in teaching communication skills and conflict resolution methods to parents, teachers, leaders, women, youth and salespeople. One part of effective speaking is knowing your listeners and how they may react, or delivering your message in a generic fashion if the listeners are not known. If the listener seems confused, the speaker may re-evaluate the wording or delivery of the message, and listeners must take it upon themselves to ask questions, validate what is being said and provide input if necessary. Conversely, a listener who fidgets or does not make eye contact can give the speaker the impression that the listener is bored or not paying attention. The schools uniform includes a red jumper for girls and a grey jumper for boys also have to wear a tie with school logo on.



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