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Communication Style Self-Assessment Quite simply, some people just seem to 'have it' don't they! When I have to deal with someone in authority, I find it difficult to look them directly in the eye. Rather than confronting someone about an issue, I would rather give them the cold shoulder or drop hints to other people that I am not happy.
Before taking a look at the results of your quiz, let’s familiarise ourselves with the different styles of communication. How direct we are in expressing our views, wants and opinions – some people can be very direct or blunt and others less so – we might imply or infer.
The thought or consideration that the sender of the message gives to the opinions, wants and needs of the recipient. In psychological terms each participant in the communication process ends each communication as either a winner or loser. I am direct in expressing my needs, desires and opinions giving little or no thought to other people’s.
In this communication style, psychologically, the aggressive communicator wins but the other communicator loses. I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs. Using this communication style, psychologically, the passive aggressive communicator wins but the other communicator loses. I do not express my needs, desires and opinions directly and I put others’ needs above my own. Using this communication style, psychologically, the passive communicator loses and the other communicator wins. I clearly and directly express my needs, desires and opinions in a way which is considerate of others.
Finally, in this communication style, psychologically, we end in a win, win scenario, for both sides within the communication process. Your highest score represents the communication style you tend towards most of the time, in your working environment.
New Line Ideas offers practical, implementable solutions that can help both you and your team achieve much greater effectiveness in the area of communication, whether within teams, across hierarchies or in customer and client contact.
To benefit from an informal discussion on how New Line Ideas can help you achieve long lasting results, please contact us today.
Try our Customer Service skills quiz to see how well developed your skill-sets are in this vital area of business. Try our Motivational Methods quiz to see if you are giving yourself or your team the edge needed for rapid goal achievement. Today we’re going to discuss the different communication styles and how they affect our interpersonal relationships.  We’ll look at some different ways of categorizing these types of communications styles and we’ll learn about our own dominant style. You will sometimes see communication styles categorized as Aggressive, Passive, Assertive, and Passive-aggressive (again four).  Though these descriptors are valid when describing communicators, there are more accurate ways to define the styles and refine our interpretation of them.
Where is your style on the scale?  Where is the style of your spouse or significant other?  Where is the style of your mother or father or siblings?  What about your co-workers; more specifically, that co-worker with whom you just cannot seem to stand? A leader needs to know his strengths as a carpenter knows his tools, or as a physician knows the instruments at her disposal. Understanding your style of communicating would be relatively easy if you limited yourself to one of the four basic styles.

The Matrix can be somewhat confusing at first, but it’s a very useful tool once you understand how it works.
If you split the Matrix into equal quarters, or quadrants, then each quadrant illustrates a primary style—Director, Expresser, Thinker, or Harmonizer. Step 1: Your primary style governs your placement in one of the four quadrants of the Matrix.
The Matrix is a very helpful tool because it lets you see the relationship between all sixteen styles at a glance.
This is not to say that the only thing that distinguishes Directors from Expressers is that one filters for facts and the other for feelings.
Some people—approximately one in a hundred—are so-called “corner styles.” The four corner styles are Director, Entertainer, Analyzer, and Pleaser. After you read the descriptions of each specific style, it may be readily evident which specific style is yours. As you begin to familiarize yourself with each style, certain themes begin to emerge about what constitutes a competent communicator. Once you start to appreciate the full spectrum of styles, you can also begin fitting your colleagues and friends into the Matrix. Straight Talk® teaches you how to identify your own communication style and that of others, and how to modify your style for strategic results. If you’ve ever talked with someone, asked them a question and they went silent for a couple moments before answering, you were probably talking with a thinker. If you’re having trouble communicating with someone at work, consider these different communication styles. Here's the secret: the communication styles closest to you on the wheel are easiest for you to communicate with and those across from you are naturally difficult.
Just answer a few easy questions and the software will show you your communication style - and you don't even have to enter your email address to find your style. Communication Styles 2.0 is the result of eight years of research plus my experience working with thousands of people in workshops.
Both individuals and companies have used Communication Styles 2.0 to solve problems and be more effective in every type of situation. This is my way of introducing you to the technology of Communication Styles 2.0 and I know from experience that you might buy something from me later on. Finding your communication style is absolutely free, so find your communication style right now. What great leaders have in common is that each truly knows his or her strengths – and can call on the right strength at the right time. Take some time, try to release all judgment about the situation and all opinions and feelings about the person.  Try to look at the situation objectively.  Where does the person fall on the chart?  What type of communicator is he or she?  How does that fit with your style?  Obviously it doesn’t really, otherwise you wouldn’t be having troubles now would you? However, depending on the situation, you may alternate between one, two, or even three styles. For example, if the Profile revealed your primary style to be Director and your secondary style to be Harmonizer, then this creates an identifiable pattern of communicating called the Persuader. In fact, once you instill in your mind a mental image of the Matrix, you can use it to identify another person’s communication style, even if he or she hasn’t taken the survey. You can see how the styles at the top of the Matrix are the most assertive, while those at the bottom are the least so.
Some people set their filters so that more attention is placed on facts; some set them to allow more feelings to come through.

Corner styles occur when a person’s score for one basic communication style is ten points higher than the score for any of the others.
Because they don’t regularly use a secondary, backup style, their communications tend to be less adaptable and flexible. We call these people “blended styles.” A blended style occurs when a person’s high score is identical for two of the basic communication styles. Using exercises, surveys, and real-life case studies, Straight Talk® helps solve today's most urgent organizational dilemmas. Some of your coworkers might just stroll over to your desk and ask you for a favor, where others might send a couple emails dancing around the topic before finally getting to it. This explains why there is no definitive list of characteristics that describes all leaders. How those on the left side are most analytical, while those on the right are the most intuitive. Some people set their frames so that their responses are more assertive; some set their frames so that they respond with questions.
These challenges are discussed under the description for each corner style in The Sixteen Communication Styles (PDF).
For example, a person who scores 35 for both Thinker and Director would be a blend of Investigator and Explorer. Taking the survey again might slightly alter your score, and thus give you a neater fit within a particular square on the Matrix. You can see how those styles at the top of the Matrix are the most assertive, while those at the bottom are the least assertive. Once they know this, they attempt to relate with you and share information by being as supportive as possible. A marker is simply a specific behavior we look for in another person – and in ourselves. But your score the first time you take the survey is typically the truest reflection of your style. The purpose of the Matrix is to help you improve your communications, not to shoehorn you into a particular category or give you a label. How those on the left side are the most analytical, while those on the right are the most free flowing.
Security and feeling safe are big parts of how the relator communicates, so they might take a little longer to make sure everyone is comfortable before getting to the point. Typically, this second style is dictated by our situation — the demands of our particular job if at work, the demands of domestic life if at home.
And a person who has a blended style can get just as much out of Straight Talk as someone who occupies single square on the Matrix.
The need to distinguish between asking pertinent questions and conducting a self-serving interrogation. The value of active listening — paraphrasing what another person says to confirm your understand of the situation. Understanding these markers is the first step to interpreting the styles of people around you.

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