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Introduction - Conflict is the Stuff of Life All of us have had a conflict and wished we could have handled it better. It is important that we do something because whether we like it or not, conflicts demand our energy. They are the skills that enable us to bypass personal differences and to open up to possibilities. For the organizational manager, skillful conflict-handling is an important managerial tool. Conflict Resolution resources and training are based on 12 skills which may be relevant to solving any conflict appropriate to a particular issue or crisis. This workshop uses written exercises, lecture, small and large group discussion, demonstration and practice, with opportunities to think, write and discuss pressing workplace conflicts in a safe and good-humored environment. Participants will leave this course feeling more resourceful, prepared with specific techniques that they can implement immediately to manage and resolve existing conflicts with customers, staff and administrators.
As one the leading training companies in India it has organized many conflict resolution training programs in Delhi NCR i.e.
This is your reply after a customer has just dumped on you and let out all their frustrations, anger, grievances etc. This lets the person know that someone agrees with them, they are not alone in this apparent disaster. Stage 2      I also want you to know I am going to to everything in my power to help you fix the problem. The result; Again you have further reduced their level of emotion, and their internal dialogue has    changed from statements of aggression, to questions about what is going to happen next. The Result; The person has calmed right down to where you can now assist them, and you have their agreement to proceed.



Conflict management, or conflict resolution, refers to the strategic management and diffusion of tensions in the workplace. Take charge of your workplace environment and browse training courses in conflict management and resolution below.
Assertiveness is a life skill that can be learnt and can benefit every area of one's life. This one day training course in Conflict Management teaches participants how to handle conflict situations and difficult people. The skills of Conflict Resolution draw us closer to other people, as we jointly search for fair solutions and balanced needs. Conflict can be seen as an opportunity for learning more about the company - its bottle-necks and inefficiencies, as well as its areas of expertise. Reproducible handouts with exercises and bibliography will help spread the word back at workplace or help others to resolve their own workplace conflicts successfully. Gurgaon , Noida , Greater Noida , Ghaziabad , Manesar , Faridabad and cities like Mumbai , Pune , Ahmedabad in West India, Banagalore , Chennai & Hyderabad in South India , Kolkatta in East besides cities of North India like Chandigarh , Jaipur , Lucknow , Internationally several client organizations have been catered in Kabul in Afghanistan & Kathmandu in Nepal.
Again they are not alone and this disaster that is going to end the world is just perhaps not as bad as they thought. Here we are establishing hope, letting them know we can actually fix the problem — even if the outcome is not exactly what they are wanting. It also setting some ground rules, letting hem know that you are calling the shots and they are going to have to work with you. More often than not they will be very polite and likely apologise to you for their outburst. However don’t change too much as I have carefully constructed this to have the right outcome.


Training courses in conflict management provide special skills in interpersonal communication, assertiveness and mediation, which are key to finding effective solutions to tough situations within an organisation. It involves a powerful shift from adversaries to co-operative partners for each person benefits. The learning potential of conflict often goes unrecognized when staff and management react with "fight" or "flight". The effective individuals builds friendships and intimacy around them - vital components in communication. You are also continuing to disarm them emotionally as they are not expecting this response either. This is very powerful, as if they get disagreeable at any stage from here on, you simply remind them of the ground rules and what they agreed to. Will it be a successful outcome for every angry beast, no it won’t, but it will work the majority of the time for you.
They will generally continue to listen to you as they simply do not know what to do as it is foreign to them, and they are often just looking for a fight. If you are faced with the very small percentage of people that will remain a raging bull, then follow your company procedure for violent situations, and get your self out of harms way. As with all situations involving angry and upset people use sensitivity and discretion.



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