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Delivering Customer Focused Service is an interactive customer service online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. Identify the professional characteristics you already exhibit on a regular basis, and the professional characteristics you need to develop or improve.
Describe the essential communication skills of listening, questioning, verifying, and explaining.

Effectively perform the four steps of the customer service process and know the essential communication skills in each of the four steps of the customer service process.
During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication – listening, questioning, verifying, explaining, and a four-step customer service model.

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