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To begin writing your customer service resume using a Functional Resume Layout, begin with a qualification overview. If you are interested in being a Customer Services Supervisor then you will have a good solid working history in Customer Services.
You could have experience dealing with customers on the telephone or face to face but you will need to be a confident communicator to do this role and to be able to supervise and lead others.
If you have found the perfect job and want to apply for it, please see the below covering letter which you can use as a guide.
I would like to apply for the role of Customer Service Supervisor which I have seen advertised in (which publication and when).
I have been working in a customer services role for over three years now and I thoroughly enjoy working with customers.



Recently I have had more opportunities to supervise new staff coming into the business and I have enjoyed teaching them what I know and leading them to be successful customer services advisers. I am a confident communicator, I am very organised and thorough in my work and I enjoy working and talking to others. Please find enclosed my CV, if you have any questions relating to my skills and experience, please do not hesitate to contact me.
Thank you for taking the time to read my letter and CV, I look forward to hearing from you. Resume-Help.org was designed for everyone from the novice job hunter to the HR professional. You will have a good working knowledge of dealing with customers have a good length of work history behind you to be able to perform as a Supervisor, dealing with other colleagues and employees and supervising their performance when dealing with customers.


I have undergone some customer services training and also done parts of an NVQ qualification up to Level 3 and I am interested in continuing with my learning and development. I now feel that I am ready for a fresh challenge and would like to do this role that you are advertising. Education is listed next on the resume example, followed by employment history and professional affiliations.



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