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Human resource management is therefore understood as the all significant art and science of managing people in an organisation. HRM is not just an arena of personnel administration anymore but rather a central and pervasive general management function involving specialised staff as assistants to main line managers.
Corporate culture exerts a major influence on achievement of excellence and must therefore be    strengthened with consideration of employee welfare. Whilst integration of corporate resources is an important aim of HRM, it must also be recognised that all organisations are ‘pluralist societies’ in which people have differing interests and concerns, which they defend and at the same time function collectively as a cohesive group. Department of Human Resources and ManagementThe mission of the Department of Human Resources and Management (DHRM) is to provide quality corporate governance and human resource management systems; to perform with integrity, innovation, and responsiveness, and deliver excellent customer service to the Commission, its employees, elected and appointed officials and the communities served in the bi-county region. This office facilitates and coordinates the Commission wide human resource functions and creates a central source of human resources expertise for consistency and efficiency. This is a€?Training and Developmenta€?, chapter 8 from the book Beginning Management of Human Resources (v. This content was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz in an effort to preserve the availability of this book.
PDF copies of this book were generated using Prince, a great tool for making PDFs out of HTML and CSS. For more information on the source of this book, or why it is available for free, please see the project's home page. helps people like you help teachers fund their classroom projects, from art supplies to books to calculators.
Imagine this: You have a pile of work on your desk and as you get started, your Outlook calendar reminds you about a sexual harassment training in ten minutes. Any effective company has training in place to make sure employees can perform his or her job. Some companies use employee orientation as a way to introduce employees not only to the company policies and procedures but also to the staff. Some companies have very specific orientations, with a variety of people providing information to the new hires. In-house training programsLearning opportunities developed by the organization in which they are used.
Many companies provide in-house training on various HR topics as well, meaning it doesna€™t always have to relate to a specific job. As you can tell by the list of topics, HR might sometimes create and deliver this training, but often a supervisor or manager delivers the training. After the employee has completed orientation and in-house training, companies see the value in offering mentoring opportunities as the next step in training.
To work effectively, a mentoring program should become part of the company culture; in other words, new mentors should receive in-house training to be a mentor. In-house training occurs when someone from within the company is delivering the training information, while external training is usually delivered by someone who does not work for the company and is not physically on-site. Some companies use short-term mentorship programs because they find employees training other employees to be valuable for all involved.
External trainingAny type of training that is not performed in-house, such as seminars or conferences. Training is an important part of the company, and an e-mail was sent last month that said if employees do not complete the required safety training by July 1, they would be let go. It is July 15, and it has just come to Towandaa€™s attention that Casey has not completed the online safety training that is required for his job. Employee training and development is the framework for helping employees develop their personal and organizational skills, knowledge, and abilities.
An in-house training program is any type of program in which the training is delivered by someone who works for the company. External training is any type of training not performed in-house; part of the last training step, external training can also be ongoing. Be able to explain and give examples of the types of training that can be offered within an organization. As you will see from the types of training below, no one type would be enough for the jobs we do. Training employees on quality standards, including ISO standards, can give them a competitive advantage. Skills trainingIncludes training on proficiencies needed to actually perform the job., the third type of training, includes proficiencies needed to actually perform the job. A small business owner explains the advantages of offering informal skills training about new products.
In a retail or restaurant environment, soft skills are used in every interaction with customers and are a key component of the customer experience. Some organizations have paid a high cost for not properly training their employees on the laws relating to their industry. Professional training is normally given externally and is usually required for specific professions in which updates occur often, as in the accounting industry. Do you know the exercise in which a person is asked to close his or her eyes and fall back, and then supposedly the team members will catch that person? After someone has spent time with an organization, they might be identified as a candidate for promotion. For example, Mastek, a global IT solutions and services provider, provides a program called a€?One Skill a Month,a€? which enables managers to learn skills such as delegation, coaching, and giving feedback. Safety trainingTraining employees so they are protected from injuries caused by work-related accidents.
The Occupational Safety and Health AdministrationThe main federal agency charged with enforcement of safety and health regulation in the United States., or OSHA, is the main federal agency charged with enforcement of safety and health regulation in the United States. Technical training addresses software or other programs that employees use while working for the organization. Quality training is a type of training that familiarizes all employees with the means to produce a good-quality product.
Skills training focuses on the skills that the employee actually needs to know to perform their job.
Professional training is normally given externally and might be obtaining certification or specific information needed about a profession to perform a job. Team training is a process that empowers teams to improve decision making, problem solving, and team-development skills. Depending on the type of training occurring, you may choose one delivery method over another.
This excellent training video was used at Wendya€™s to teach employees how to grill the perfect burger. Do the majority of your employees use a Mac or a PC, and how does the platform work with both systems? Job shadowingA training delivery method that places an employee who already has the skills with another employee who wants to develop those skills. It takes a lot of training for the Walt Disney Company to produce the best Mickey Mouse, Snow White, Aladdin, or Peter Pan.
While Disney University trains people for specific positions, it also offers an array of continuing development courses called Disney Development Connection. Disney consistently ranks in a€?Americaa€™s Most Admired Companiesa€? by Fortune Magazine, and its excellent training could be one of the many reasons. Job swappingA method for training in which two employees agree to change jobs for a period of time.
Vestibule training is also known as a€?near sitea€? training and can work great for many types of training needs, such as team training and technical training. In vestibule trainingTraining is performed near-site in conference rooms, lecture rooms, and classrooms., training is performed near the worksite in conference rooms, lecture rooms, and classrooms. Many organizations use vestibule training for technical training, safety training, professional training, and quality training. Since we are working within a global economy, it might be necessary to provide training to employees who are moving overseas or working overseas. This training is best delivered by a professional in the region or area in which the employee will be working. Training delivery methods are important to consider, depending on the type of training that needs to be performed. Most organizations do not use only one type of training delivery method; a combination of many methods will be used. On-the-job coaching delivery method is a training delivery method in which an employee is assigned to a more experienced employee or manager to learn the skills needed for the job. Brown bag lunch training delivery is normally informal and can involve personal development as well as specific job-related skills.
There are numerous platforms that can be used for web-based training and considerations, such as cost, when selecting a platform for use. A synchronous training method is used for web-based training and refers to delivery that is led by a facilitator. Job shadowing is a delivery method consisting of on-the-job training and the employeea€™s learning skills by watching someone more experienced. To motivate employees and allow them to develop new skills, job swapping training delivery may be used. Since many companies operate overseas, providing training to those employees with international assignments can better prepare them for living and working abroad.
The next step in the training process is to create a training framework that will help guide you as you set up a training program.
Can you think of a time where you received training, but the facilitator did not connect with the audience? The first step in developing a training program is to determine what the organization needs in terms of training.
As you review performance evaluations turned in by your managers, you may see a pattern developing showing that employees are not meeting expectations.
There are also types of training that will likely be required for a job, such as technical training, safety training, quality training, and professional training. After you have determined what type of training should occur, learning objectives for the training should be set. Be able to explain the company policy on sexual harassment and give examples of sexual harassment. Be able to explain the types of communication styles and strategies to effectively deal with each style. Once we have set our learning objectives, we can utilize information on learning styles to then determine the best delivery mode for our training. Most individuals use more than one type of learning style, depending on what kinds of information they are processing. Depending on the type of training that needs to be delivered, you will likely choose a different mode to deliver the training.
All plans come as a Standard license, and can be upgraded to an Enhanced license at any time. Organisations are facing a vastly different future, expressed in the acronym VICCAS: increasing Variety, Values, Interdependency, Complexity, Change, Ambiguity, and Seamlessness. Arising from the fees must fall protests President Zuma issued a Proclamation which set up a Commission of Enquiry into Higher Education and Training. BMGI is a global leader in Performance Excellence consulting, training and technology solutions.
Specialising in engineering recruitment means you see your fair share of engineering job-seekers each week.
A lack of education and training can be a major stumbling block in life, but the good news is that it's never too late to get qualified. You’ve heard it a million times: managers who are too involved in the work of their team members are described as micromanagers.
Increasing research output in behavioral sciences, new trends in managing ‘knowledge workers’ and advances in training methodology and practices have led to substantial expansion of the scope of human resource management function in recent years. The Department provides executive and operational leadership through a set of best management practices, recommends policy, and establishes administrative procedures, including internal controls for efficient and effective operations. Over the years, we have built exceptional programs focused on recruiting, developing, and retaining our most valuable asset - our employees. See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms.

However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed.
You groan to yourself, not looking forward to sitting in a conference room and seeing PowerPoint slide after PowerPoint slide.
During the recruitment and selection process, the right person should be hired to begin with. First, the new employee goes through an orientation, and then he or she will receive in-house training on job-specific areas.
If an orientation is done right, it can help get the employee up to speed on various policies and procedures, so the employee can start working right away. Employee turnover tends to be higher when employees dona€™t feel valued or are not given the tools to perform. A well-done orientation makes for a better prepared employee, which means less time having to teach the employee. This can create a welcoming environment, besides giving the employee the information they need. When she approaches him about it, he says, a€?I am the best salesperson here; I cana€™t waste time doing training. It can include sending employees to conferences or seminars for leadership development or even paying tuition for a class they want to take. These types are usually used in all steps in a training process (orientation, in-house, mentorship, and external training). Technical trainingA type of training meant to teach new employees the technological aspects of their job. Quality trainingRefers to familiarizing all employees with the means for preventing, detecting, and eliminating nonquality items. It can result in cost savings in production as well as provide an edge in marketing of the quality-controlled products.
For example, an administrative assistant might be trained in how to answer the phone, while a salesperson at Best Buy might be trained in assessment of customer needs and on how to offer the customer information to make a buying decision.
Soft skillsPersonality traits, social graces, communication, and personal habits that are used to characterize relationships with other people.
Professional trainingA type of training that keeps an employee up to date in onea€™s professional field. In 2011, Massachusetts General Hospital paid over $1 million in fines related to privacy policies that were not followed.Julie Donnelly, a€?Mass. As a team-building exercise (and a scary one at that), this is an example of team training.
Ironically, through the use of technology, team training no longer requires people to even be in the same room. When this occurs, managerial trainingThe type of training that occurs when someone has been identified as a good manager candidate. Soft skills training may train someone on how to better communicate and negotiate or provide good customer service. For example, tax accountants need to be up to date on tax laws; this type of training is often external. This section discusses the types of delivery methods we can use to execute the types of training. On-the-job coachingRefers to the training of an employee by an approved person to learn the skills necessary to complete the tasks.
Think of on-the-job coaching as more skills-based training, while mentoring is usually a training delivery method that is more long term and goes beyond just showing the employee skills to do the job.
A mentor is a trusted, experienced advisor who has direct investment in the development of an employee.
As the name suggests, brown bag lunch trainingTraining occurs during lunchtime, employees bring their lunch, and someone presents training information to them.
It could be called e-learning or Internet-based, computer-based, or technology-based learning. For example, this might be an appropriate delivery method for safety training, technical training, quality training, and professional training.
While all positions receive extensive training, one of the most extensive trainings are especially for Disney characters, since their presence at the theme parks is a major part of the customer experience. This might be an appropriate method to deliver orientations and some skills-based training.
It can also be appropriate for managerial training, soft skills training, and team training. Up to 40 percent of international assignments are terminated early because of a lack of international training.Sherry E. This is similar to the mentor training delivery method, except a mentor training method is less about skills training and more about ongoing employee development.
It normally happens in a classroom, conference room, or lecture room and works well to deliver orientations and some skills-based training. This part of the framework development asks you to consider what kind of training is needed in your organization. Making sure to teach to a variety of learning styles is important to development of training programs. In this type of needs assessment, we can determine the skills, knowledge, and abilities a company needs to meet its strategic objectives. This type of assessment looks at the specific tasks, skills knowledge, and abilities required to do jobs within the organization.
An individual assessment looks at the performance of an individual employee and determines what training should be accomplished for that individual. First, to perform an organizational assessment, we can look at future trends and our overall companya€™s strategic plan to determine training needs. One option is to use an online tool such as SurveyMonkey to poll employees on what types of training they would like to see offered.
Each of these should be viewed as separate training programs, requiring an individual framework for each type of training. Any and all training developed should transfer directly to the skills of that particular employee. For example, in class you might be a visual learner, but when learning how to change a tire, you might be a kinesthetic learner. An orientation might lend itself best to vestibule training, while sexual harassment training may be better for web-based training. Everyone who signs up gets full access to our entire library, including our curated collections.
Our Standard license allows you to use images for anything, except large print runs over 500,000+ or for merchandising. Once you have downloaded your image, you have life-long rights to use it under the terms of the license purchased. There’s no commute to the office and no awkward interactions with nosey coworkers at the coffee machine.
Physical asset management specialist Allan Tarita talks about why businesses must follow a set plan. Since every organisation comprises people, acquiring their #services, developing their skills, motivating them to higher levels of performance and ensuring that they continue at the same level of commitment to the organisation are essential to achieving #organisational goal. The Executive Director provides executive functions for the Commission and also oversees the work of DHRM. You may also download a PDF copy of this book (27 MB) or just this chapter (4 MB), suitable for printing or most e-readers, or a .zip file containing this book's HTML files (for use in a web browser offline). As you walk to the conference room, you run into a colleague who is taking the same training that day and commiserate on how boring this training is probably going to be.
When the training starts, you are introduced (via video) on each of the computers to a series of sexual harassment example scenarios. Training has become highly interactive, technical, and interesting owing to the amount of multimedia we can use. With such a large amount of funds at stake, HR managers must develop the right training programs to meet the needs; otherwise, these funds are virtually wasted. Next, the employee should be assigned a mentor, and then, as comfort with the job duties grows, he or she may engage in external training.
It can also be a way to ensure all hiring paperwork is filled out correctly, so the employee is paid on time. One goal of an orientation is to reduce the stress and anxiety people feel when going into an unknown situation.
An employee orientation can show that the organization values the employee and provides tools necessary for a successful entry.
Likewise, if employees learn the values and attitudes of the organization from the beginning, there is a higher chance of a successful tenure at the company. A mentorA trusted and experienced advisor who has direct investment in the development of an employee. IBMa€™s Integrated Supply Chain Division, for example, has successfully implemented a mentorship program. An effective employee orientation can help reduce start-up costs, reduce anxiety for the employee, reduce turnover, save time for the supervisor and colleagues, and set expectations and attitudes.
The training utilized depends on the amount of resources available for training, the type of company, and the priority the company places on training. Some quality training can happen in-house, but organizations such as ISO also perform external training. Many problems in organizations are due to a lack of soft skills, or interpersonal skills, not by problems with the business itself. The goal of team training is to develop cohesiveness among team members, allowing them to get to know each other and facilitate relationship building. Safety training is especially important for organizations that use chemicals or other types of hazardous materials in their production. Keep in mind, however, that most good training programs will use a variety of delivery methods.
MentoringA process by which an employee can be trained and developed, through use of an experienced person.
No matter what it is called, any web-based trainingInvolves the use of technology to facilitate training.
However, for some training, such as soft-skills training, job skills training, managerial training, and team training, another more personalized method may be better for delivery. Disney University provides training to its 42,000 cast members (this is what Disney calls employees) in areas such as culinary arts, computer applications, and specific job components. Of course, with this training delivery method, other training would be necessary to ensure the employee learns the skills needed to perform the skills of the new job. For example, to become a journeyman electrician, an apprentice performs job shadowing, on-the-job training, and vestibule training to learn the law and codes related to electricity installation. As you can tell, this delivery method, like web-based training delivery, is quite versatile. Many organizations also use vestibule training for technical training, safety training, professional training, and quality training.
Once you have determined the training needed, you can set learning objectives to measure at the end of the training. What kinds of discussions and interactivity can be developed in conjunction with this training? This type of assessment considers things such as changing demographics and technological trends. We can also see how jobs and industries are changing, and knowing this, we can better determine the occupational and individual assessments. For example, an employee orientation framework will look entirely different from an in-house technical training framework.
Reviewing the HR strategic plan and various job analyses may help you see what kind of training should be developed for specific job titles in your organization. Recent research has shown that classifying people into learning styles may not be the best way to determine a style, and most people have a different style depending on the information being taught. A visual learner often says things such as a€?I can see what you are sayinga€? or a€?This looks good.a€? A visual learner is best reached using graphics, pictures, and figures.
An auditory learner might say, a€?If I hear you righta€? or a€?What do you hear about this situation?a€? The auditory learner will learn by listening to a lecture or to someone explaining how to do something.

These types of learners tend to learn by doing rather than listening or seeing someone else do it.
When choosing a delivery mode, it is important to consider the audience and budget constrictions.
If you decide that web-based training is the right delivery mode, but you dona€™t have the budget to pay the user fee for the platform, this wouldna€™t be the best option.
If at any time you're unsatisfied with your experience with us, you can cancel your subscription. Sun Microsystems, for example, has developed just the kind of software mentioned above, called Social Learning eXchange (SLX). This chapter is all about how to assess, develop, implement, and measure an effective training program.
Lack of training can result in lost productivity, lost customers, and poor relationships between employees and managers.
Employee training and developmentThe framework used to help employees develop their personal and organizational skills, knowledge, and abilities. In-house training programs can be training related to a specific job, such as how to use a particular kind of software. The companya€™s division boasts 19,000 employees and half of IBMa€™s revenues, making management of a mentorship program challenging.
It can include sending an employee to a seminar to help further develop leadership skills or helping pay tuition for an employee who wants to take a marketing class. In-house training can also include components specific to a job, such as how to use a specific kind of software.
Companies such as The Cheesecake Factory, a family restaurant, make training a high priority.
In a retail environment, technical training might include teaching someone how to use the computer system to ring up customers. In a world where quality can set your business apart from competitors, this type of training provides employees with the knowledge to recognize products that are not up to quality standards and teaches them what to do in this scenario. A cashier needs to know not only the technology to ring someone up but what to do if something is priced wrong.
Soft skills might include how to answer the phone or how to be friendly and welcoming to customers.
As a result, the organization has agreed to develop training for workers on medical privacy. We can define team trainingA process that empowers teams to improve decision making, problem solving, and team-development skills to achieve business results.
The goal of its training programs is to increase productivity, one of the organizationa€™s core values. Safety training can also include evacuation plans, fire drills, and workplace violence procedures. The trainer could be HR or management or even another employee showing a new technical skill. However, there are many different platforms that lend themselves to an interactive approach to training, such as Sun Microsystemsa€™ Social Learning eXchange (SLX) training system, which has real-time video and recording capabilities. For example, an apprentice electrician would shadow and watch the journeyman electrician perform the skills and tasks and learn by watching. Once hired, all cast members go through a two-day Disney training program called Traditions, where they learn the basics of being a good cast member and the history of the company. The auditions require dancing and acting, and once hired, the individual is given the job of several characters to play. For some jobs or training topics, this may take too much time away from performing the actual a€?job,a€? which can result in lost productivity.
Ensuring success overseas is reliant upon the local employeea€™s learning how to navigate in the new country.
Can vestibule training be used for a portion of the training while job shadowing be used for some of the training, too?
What are the job responsibilities of these individuals, and how can you make the training relevant to their individual jobs? Overall, this type of assessment looks at how the organization as a whole can handle its weaknesses while promoting strengths.
Good learning objectives are performance based and clear, and the end result of the learning objective can be observable or measured in some way.
Your colleagues in the Washington, DC, office are able to see the same training and, via video conferencing, are able to participate in the discussions.
This type of training allows people across the country to connect with each other, saving both money and time.
First, the goal is for employees to gain an understanding of the company policies and learn how their specific job fits into the big picture.
In a manufacturing setting, in-house training might include an employee learning how to use a particular kind of machinery. A mentor may be a supervisor, but often a mentor is a colleague who has the experience and personality to help guide someone through processes. However, potential mentors are trained and put into a database where new employees can search attributes and strengths of mentors and choose the person who closely meets their needs.
In a sales position, it might include showing someone how to use the customer relationship management (CRM) system to find new prospects. Numerous organizations, such as the International Organization for Standardization (ISO), measure quality based on a number of metrics. The fines could have been prevented if the organization had provided the proper training to begin with. Topics might include those from our soft skills section, such as how to motivate and delegate, while others may be technical in nature. The selection of an on-the-job coach can be done in a variety of ways, but usually the coach is selected based on personality, skills, and knowledge.
Brown bag lunches can also be an effective way to perform team training, as it brings people together in a more relaxed atmosphere.
After a two-week intensive training process on character history, personalities, and ability to sign the names of the characters (for the autograph books sold at the parks for kids), an exam is given. Disney offers tuition reimbursement up to $700 per credit and pays for 100 percent of books and $100 per course for cost of other materials. It can be great for the organization as well to cross-train employees in different types of jobs. It offers in-class and online classes for all associates and constantly add to its course catalog.
Employee orientation usually involves filling out employee paperwork such as I-9 and 401(k) program forms. While mentoring may occur informally, a mentorship program can help ensure the new employee not only feels welcomed but is paired up with someone who already knows the ropes and can help guide the new employee through any on-the-job challenges.
In a consulting business, technical training might be used so the consultant knows how to use the system to input the number of hours that should be charged to a client. This organization provides the stamp of quality approval for companies producing tangible products.
In some jobs, necessary soft skills might include how to motivate others, maintain small talk, and establish rapport. A personal fitness trainer will undergo yearly certifications to stay up to date in new fitness and nutrition information.
Other types of legal training might include sexual harassment law training and discrimination law training.
Often this type of training can occur after an organization has been restructured and new people are working together or perhaps after a merger or acquisition. For example, if management uses a particular computer system for scheduling, the manager candidate might be technically trained. One disadvantage of this type of training is possible communication style and personality conflict. First, synchronousA web-based training delivery method in which the delivery uses instructor-led facilitation.
The downside to this type of training is the possibility that the person job shadowing may learn a€?bad habitsa€? or shortcuts to performing tasks that may not be beneficial to the organization. Once the training is finished, there are assignments to be completed via specific channels that have been set up for this training.
The SLX software allows training to be delivered in an interactive manner in multiple locations.
In a restaurant, the server needs to be trained on how to use the system to process orders. ISO has developed quality standards for almost every field imaginable, not only considering product quality but also certifying companies in environmental management quality. Some managerial training might be performed in-house while other training, such as leadership skills, might be performed externally.
For example, HR might want to bring in a specialist on 401(k) plans, or perhaps an employee provides a slide presentation on a trip he or she has taken, discussing the things learned on the trip.
In fact, the company credits this program for retaining 25 percent of its workforce for ten years or more. You communicate about the material and complete the assignments in teams with members of your Washington, DC, office.
To reduce some costs associated with not training or undertraining, development of training programs can help with some of the risk. Leta€™s assume your company has decided to switch to the newest version of Microsoft Office. This is more different than on-the-job coaching, which tends to be short term and focuses on the skills needed to perform a particular job.
One disadvantage to this type of training can be low attendance and garnering enough interest from employees who may not want to a€?worka€? during lunch breaks.
Blackboard and Angel (used primarily by higher education institutions) allows human resource managers to create training modules, which can be moderated by a facilitator or managed in a self-paced format.
Table 8.1 "Types of Training and Delivery" looks at each of the types of training and suggests appropriate options for delivery modes.
If you want to review the material, you simply click on a review and the entire session or parts of the training can be reviewed. Servers make up 40 percent of the workforce and spend two weeks training to obtain certification. This might require some technical training of the entire company to ensure everyone uses the technology effectively. Likewise, if this person has a€?other things to do,a€? he or she may not spend as much time required to train the person and provide guidance.
There can also be inconsistency in messages if training is delivered and not everyone is present to hear the message. In any of the platforms available, media such as video and podcasts can be included within the training. In fact, on your bus ride home from work, you access the channels on your iPhone, chatting with a colleague in your other office about the sexual harassment training assignment you have due next week. There is also a channel in the software that allows the vice president to communicate with employees on a regular basis to improve employee communications. Technical training is often performed in-house, but it can also be administrered externally. You receive an e-mail from your HR manager asking you to complete a training assessment located in a specific channel in the software, and you happily comply because you have an entirely new perspective on what training can be.
In another example, this software can be used to quickly communicate product changes to the sales team, who then begin the process of positioning their products to consumers. Training videos, including breakout sessions, can save companies money by not requiring travel to a session.
With the increase in globalization, these international quality standards are more important than ever for business development. Employees can obtain the training they need in the comfort of their own city, office, or home.

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