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Wendy is Branch Manager at Brook Street in Inverness and is celebrating her 12 year anniversary with the high street recruiters on the day of this event!
Wendy's career at Brook Street got off to a great start, after being promoted from a Temporaries Consultant to a Branch Manager in the space of a year. Angela Garry is a qualified teacher and psychotherapist with 24 years’ experience in administrative roles in England and Ireland. Andy is the Strategic Business Manager for Sue Bruce, Chief Executive of the City of Edinburgh Council. Andy also worked in the private sector as Senior Policy Adviser within Saltire Public Law and Policy, advising clients on how best to engage with government and to influence and enhance legislation and guidance. Since setting up Cameron Consulting in January 2004 I have been on a wonderful journey.Building on the coaching skills I learned while working with one of the Big4 international accounting firms the range of clients has developed to include senior executives, business owners, new graduates, first time managers and headteachers.
Based in Edinburgh, Scotland I am an Associate of the Edinburgh Institute at Edinburgh Napier University and also a Member of the Chartered Institute of Personnel and Development ( CIPD).
To demonstrate that I do what I teach I love to find out more about others and you should have no trouble finding a way to get in touch with me that suits you whether it be by phone or email or Twitter, Facebook or LinkedIn. John Curtis, one of Scotland’s leading journalists and a user of social media as a force for business growth. Margaret Williamson is Director of Boardroom Development Limited, the business she established in 1993. Margaret helps people at the top of organisations make the connection between their own beliefs, attitudes and behaviours and the outcomes they achieve for staff and customers. Gilly gained practical management experience in finance, sales, marketing and training in a variety of roles at Midland Bank, Mars Confectionery and Kettle Foods.
A lively, approachable and impactful presentation style makes Gilly a popular and sought after speaker.
Amy is the founder Headtorch, an organisation that aims to enable people to feel good and be more productive at work. With a background in theatre and education, business, mediation, neuro-linguistic programming and coaching, Amy’s purpose is always to provide highly accessible, thought-provoking and engaging sessions. She has worked with a wide range of organisations including: PepsiCo UK, Crossrail, the NHS, CIPD, Healthy Working Lives and the Scottish Institute of Business Leaders. Amy hopes you enjoy her interactive presentation - she’ll be very interested in your thoughts and ideas throughout. Few people understand the importance of looking after high-profile figures than Joan Serafini.
Lucy recently joined Principal Hayley Hotels to assist with the merger of the new Scottish Cluster Hotels across Edinburgh and Glasgow, consisting of Grand Central Hotel Glasgow, Blythswood Hotel Glasgow, George Hotel Edinburgh, Roxburghe Hotel Edinburgh & Bonham Hotel Edinburgh. I have 18 years marketing and communications experience in the not-for-profit sector, with 13 at a senior level. Regardless of the size of your sales team, we can structure the perfect sales training program to boost their sales effectiveness. Every sales organization is different, and we always tailor our programs to fit your industry, customer base, selling style and environment.
Many of our clients have made our Basic Selling Skills 101 seminars and workshops an integral part of their training program for new salespeople.
Your sales reps who handle major accounts need training focused on penetrating, developing and managing large accounts.
Relationship Selling is the recurring theme that runs through all our sales training seminars and workshops. Every sales representative can increase sales by mastering consultative selling techniques.
The personalized reports and group interaction based on the assessments add tremendous depth to the seminar.
For more information about our seminars and workshops with DISC assessments, please visit our DISC Training Workshops website. We customize every seminar and workshop to fit your business, and whether your reps are inside or outside salespeople, commissioned or salaried employees, B2B or consumer clients, wholesale or retail, we will match the training to your selling environment. Telephone selling requires specialized training, and we can provide workshops and seminars for call-center telephone sales reps, as well as training modules to make any salesperson more effective when selling over the phone.
Every salesperson needs to maximize selling time, and often time & territory management skills can be the real key to increasing sales effectiveness. If you want to improve your bottom line, make an investment in the people who are responsible for bringing in revenue: your sales organization.

Dianne Mason-Smith, a native Washingtonian, has spent most of her adult life in New York City. Directions & Accessibility The Retiree Division's entrance is located at 97 Hudson Street in Lower Manhattan. Over the past 12 years, Wendy and her team have experienced some great successes - from winning an internal Branch of the Year award three years running to achieving regular quality at work awards for their performance. He is an ex marketing manager for the Post Office and a small business owner who has seen his own business harness social media to reach more than four million customers a week. She is an experienced strategy and organisation development consultant specialising in working with business and community leaders. She combines a clear understanding and skill in strategic thinking with an ability to design and facilitate innovative learning opportunities that sensitively raise the self-awareness and capability of her clients. With a strong business background and interpersonal skills, Gilly is an enthusiastic and knowledgeable trainer and developer of people.
With speeches full of helpful tips and practical suggestions that audiences love for their immediate benefits, Gilly’s approach is enjoyable, frank and very memorable. Headtorch creates and delivers dramatic stories in live learning & development sessions and in dramatic e-learning, namely Headtorch WORKS. With over 20 years of experience in the hospitality industry Lucy is looking forward to meeting the ACES delegates.
For the last 12 years I have been managing the Jeans for Genes Day Appeal where I have been instrumental in raising over £35 million. For the first time in their history, Assistants are starting to get the recognition that they deserve as strategic business partners and not just as a support mechanism. If you have a large group and would like to train everyone in a single session, we can conduct a training seminar. Contact us if you're interested, and Roger Reece will schedule a telephone conference to discuss your sales training needs and the various options we can offer you in terms of content and format.
Clearly, you are the best resource for product knowledge training, but we can augment your new-sales-rep training program with a course in basic selling skills.
We can structure a new-sales-reps training seminar or workshop for skilled salespeople, giving them intermediate to advanced selling skills training, tailored to your industry and sales process. We can offer this training as a separate workshop, or as an add-on module that can be included in an intermediate or advanced selling skills seminar or workshop. They ask tough questions and often resist the sales techniques that work effectively on other prospects. In order to be an effective communicator, you have to adjust your communication style to the personality of the prospect or customer. We teach your reps how to build credibility, focus on customer needs, ask the right questions, discover problems and recommend solutions. DISC is a simple model for understanding communication styles and adapting your style to more effectively communicate with others.
Please visit our Time Management Workshops website for more information about our time management training programs.
Help them to manage their teams more effectively with a sales management & coaching skills workshop or seminar. She has over 30 years experience working for two Major Airlines traveling over 15 million miles and visiting five of the seven continents. We are in the building of 6 Harrison Street (with the Local and the Benefit offices) on the first floor. Wendy firmly believes that regularly rewarding her team for a job well done helped them to achieve this success, and can bring a whole host of additional benefits too - as she will be discussing at this event. Andy was Business Manager to the Leader of The City of Edinburgh Council between 2003 and 2012, serving Council Leaders from different political parties and in both majority and coalition Administrations.
My workshops are aimed at getting people to speak up and have their voices heard and I have been engaged by organisations to help them hear those voices. John is also motoring correspondent for the Daily Record, an expert on low carbon vehicles and is a broadcaster and business advisor.
She began her consulting career in 1987 with PA Consulting Group where she was a Senior Strategy Consultant in their International Financial Service Group and a key account manager for the public sector in Scotland.
In addition, Gilly has developed and grown Priority Management in Glasgow with year on year growth; her high standards and expectations throughout the business from administration to delivering training have resulted in a significant market presence. By introducing people to new working processes and by leveraging existing IT, productivity and performance improvements are immediate, tangible and measurable.

Her concept of an event management company seemed to fit in well as another arm of the organisation.The success has come from spotting the possibilities of business events and trips, to and from Scotland.
After the call, we will email you a detailed proposal including an outline for the training seminar or workshop we recommend.
Whenever you have six or more new recruits on board, schedule a Basic Selling Skills 101 workshop, and Roger Reece will travel to your location to conduct the training.
But our basic, intermediate and advanced sales training isn't limited to your new recruits. Give your major-account reps more training in formulating and executing strategies for establishing effective partnerships with major customers. If your salespeople can learn to connect with these buyers, it can increase their sales exponentially. We can structure an entire seminar or workshop around Relationship Selling, or make it a module within a more generalized selling skills program. We teach your sales reps how to recognize each personality style, and how to effectively connect and make the sale.
Our sales assessment is designed to help salespeople effectively adapt their selling styles to fit each selling situation. Raise the bar on productivity for your sales reps, and give them the skills they need to increase selling time and to reduce the time-wasters that consume valuable time. Many sales managers have risen to their position through the sales ranks, without the benefit of management training. Build the spirit of teamwork within your sales team and add some fun to your sales meeting. Her main area of interest is in the link between strategic outcomes and leadership behaviours.
Gilly now has a first class team working with her to deliver the Priority Management programmes. She has to organise possibly the most glamorous event ever to hit Scotland.She was the Scottish co-ordinator of the Braveheart film premiere in Stirling, liaising with BAFTA, 20th Century Fox and essential services, such as local police, to ensure the evening for the event went smoothly.
They celebrate and recognise the role and its importance while encouraging Assistants to take control of their personal development, and drive their own career agendas. If you would prefer a smaller group setting with role-play and more group discussion & interaction, we can conduct one or more training workshops for your team. Your entire sales team will benefit from these workshops, so why not schedule ongoing workshops to advance every member of your team from the basics to advanced selling skills training over a period of time? Either way, we will make sure your sales team gets the message and learns the skills to make relationships a primary focus in their sales efforts. When the sales rep takes on the role of consultant, the relationship with the customer changes, and sales increase. We can structure a half-day or full-day team building workshop as a module within your annual sales meeting, or as a standalone event. In other cases, they are checkpoints in the buying cycle, and must give their approval before a decision can be made. The members of your sales team need to effectively interact with the rest of your organization, and we can help them with interpersonal skills training. Include a Consultative Selling module with your intermediate or advanced selling skills workshop or seminar, or make it a separate training class.
A training program for your sales managers could be the catalyst your sales organization needs to improve sales effectiveness, reduce sales turnover and increase revenue. Our team-building activities are fun and entertaining, and can be integrated with training designed to improve morale and increase team effectiveness. Many organizations experience ongoing tension and strife between the sales department and other departments, such as accounting, manufacturing, engineering, customer service and marketing.
Consultative Selling is a perfect training module to include as part of your next quarterly or annual sales meeting.
We can teach your sales team how to effectively communicate with, build relationships with and effectively sell to technical buyers at every level. We can tailor a seminar or workshop for your sales group as well as for the other groups within your organization to bring about greater teamwork and cooperation between departments.

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