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Michael Rajewski has served as executive director of Sterling Presbyterian Manor since February 2007. Amy Watson is the Director of Marketing and Senior Living Counselor at Wichita Presbyterian Manor. My guess is they were thinking ahead about the journey the customer will take dealing with them. Our goal at my company is to help our clients to figure out that path their customer takes to engage with them and we look at each step to make sure they are prepared. Let’s look at an example of a consumer journey and the areas you can inspect for ways to streamline your process.
Have you mapped out the journey and aligned each department or touch point with a unified message or thought of what a customer would need?
Is there a way to streamline paperwork, or getting a customer through the sales process quicker?
Once you have these initiatives, a well structured customer service training program needs to be implemented. If I can be of service or you would like to bounce ideas around feel free to reach out to me. I want to connect ideas on marketing, training and personal development and make these ideas accessible for organizations and people so they perform better.
I am blessed to have great support from my team at PCG Companies but most importantly I have a great wife and boys to keep reminding me what is important.

She started her journey at Pine Village in 2011 as the RN Neighborhood Coordinator for Assisted Living and Memory Care neighborhood.
She began her work in this field as an Activities Assistant at Brighton Gardens Assisted Living. Over his 30+ year career in health care Michael has served as executive director of the Homestead Assisted Living Center of Hutchinson, director of operations for inpatient and outpatient centers at Wichita Dialysis, executive director of Horizon Specialty Hospital and Cherry Creek Village, administrator of Sandstone Heights, and director of therapeutic recreation at St.
It may be their website design, or how their offline marketing speak to their online marketing or lastly how they interact with their customers once they are contacted. Too many times we find new clients coming to us having only focused on one of these aspects. She received her Bachelor’s Degree in Accounting with a minor in Finance from Fort Hays State University.
In her current role, she is responsible for overseeing the memory care neighborhood, training staff in dementia care, and educating and helping staff with behaviors campus-wide.
This fostered her interest in serving the senior population as a career, inspiring her to pursue a degree in Social Work. By being a part of the Center for Leadership, Lisa hopes to learn more about her role in aging services and how she can help guide their company through challenging times. Christie's previous positions within the field have been as a certified nurse assistant, certified medication aide, medical records assistant, and administrative service director.
Each department may have taken a look at just their responsibility but there has not been a unified approach across all departments.
Jenna sees it as an opportunity to meet others in this field and learn what is working for them, challenges they have faced and over come, and give insight to what they do at Pine Village.

She completed her AIT training with Kansas Adult Care Executives and received my license August 2013.
She looks forward to cultivating new friendships with fellow members of aging services, and plans to use this opportunity to improve her leadership skills and gain new insight on ways of continuing to bring fresh ideas into her organization in Rush County.
Recently, she has been given the opportunity to become Parsons Presbyterian Manors interim Executive Director.
The American College of Health Care Administrators named Michael a 2012 recipient of the ACHCA Facility Leadership Award. She wants to be able to learn about other areas in the field and what challenges they have.
Through this program, she hopes to enhance her communication skills and become a leader who inspires people. She is looking forward to the chance to network, learn, and gain form others experiences within our field as well as share some of her own.
She hopes to learn ways to encourage and inspire others to make a difference and to learn what they can do learn and grow. She graduated from Hesston College and Tabor College with a Bachelor's of Science in Nursing.

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