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There is a lot of argument in the industry as to whether it is possible to enhance soft skills in a few hours of training, especially when one considers the fact that a person has lived with those traits all his life. Training on soft skills becomes all the more relevant in a country like India where the education system does not delve into personality development. Good communication skills are an absolute necessity if you want to succeed in your career and have better job prospects. Advantage Pro, authorized Red Hat training partner in Chennai, providing top-class Red Hat training, Microsoft Training, CISCO Training and Open Source Training in Chennai. Use the form below to delete this Station E Language Lab a€? Soft Skills & Life image from our index.
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People skills are as important as technical skills and sales representatives need to master people skills to sell better.
Let’s see how you can leverage e-learning to deliver soft skill training to your sales representatives. Soft skills’ training is wholly based on conversations and interactions and there is no better way than using scenarios to teach soft skills.
Games are a great way to impart soft skills; it is especially beneficial for sales representatives as it provides an immersive environment for them to develop their decision making and negotiation skills and strategic thinking. Your soft skill training program will work best when there is a classroom and e-learning blended approach. The right learning blend will save valuable time, break the monotony and provide just-in-time training to your sales representatives.
When it comes to skills in employment, the first line of emphasis is typically towards abilities, training and knowledge of specific skill sets.
Soft skills are personal attributes that enhance an individual’s interactions, job performance and career prospects. This is a difficult skill to quantify, but employees will typically either display a strong work ethic and the drive to complete tasks, or they won’t.

Being able to make quick decisions, think on their feet and solve simple problems are important employee traits.
When your workforce has lots of technical skills but an absence of soft skills, you have a soft skills gap. If you’re really good at getting clients, and not so good at retaining them, chances are you have a soft skills gap. If you have lots of staff turnover and have to keep retraining people, chances are you have a soft skills gap.
It’s important for you to recognize the vital role soft skills play within your team and not only work on developing them within yourself, but encourage their development throughout the organization. At New Horizons, we’re talking about technology everyday—and not just with a variety of clients, but with leading vendors—about industry trends and real-life challenges. British Leading The Way In Training Ambitions - October 1, 2015 Work-life Balance Programmes most effective at reducing Staff Stress - October 1, 2015 1bn Working Days Lost Every Year To Multitasking - October 1, 2015 Most Powerful Arab Women 2015 - September 18, 2015 Enterprise Study Growth Supported By Appointment of New CEO - September 18, 2015View all We Need Your Feedback! Soft skills are gradually becoming more and more the hard skills of today’s workforce requirements. Technical skills can easily be acquired through education and training whereas soft skills are more difficult to change and develop.
Let’s look at some real life examples to shed more light on the importance of soft skills. In these situations and other similar situations, knowing how to get along with people and displaying a positive attitude are crucial for success.
Interpersonal skills: The ability to work in teams, relate to people and manage conflict goes a long way in showing that you can work well with others. Adaptability: We live in an ever changing world, therefore having the ability to adapt to changes, manage multiple tasks and adjust to changing surroundings is important. Strong work ethic: Employers are looking for people who can take initiative, are reliable and can do the job right the first time. While technical skills may get your foot in the door for a new job, role or position, its the people skills which open most of the doors to come.
Therefore, Mangalam has taken special initiative of grooming Students for becoming better Employee who are the link between the company and the external world, so that they are able to present themselves better. At AdvantagePro, we help students to communicate successfully in the many different situations that they will encounter at the workplace. They are supposed to be well versed with the features, accessories and target audience of their product.
However, most training managers find it hard to catch hold of the on-the-go sales representatives to provide classroom on soft skills. However, just showing a scenario isn’t enough; you need to let the learner make the decisions. For example a sales representative’s job requires knowing about the features of the product, however you want to encourage cross selling among your sales department.
Trainers have control over the learner’s progress, how and where and when to train employees this helps increase productivity levels. Though technical skills are equally important, soft skills will help your sales representatives strike a chord with the customer.
Unlike hard skills, which are about a person’s skill set and ability to perform a certain type of task or activity, soft skills are interpersonal and broadly applicable. While a work ethic is largely an innate skill, it can be learned with proper training and motivation.
The ability to communicate through the spoken and written word is a necessity in nearly every industry and in every workplace.
Some employees may naturally feel comfortable working within a group, while others may have problems and prefer to work alone.
Even simple problems, such as a copier being out of toner can grind an office to a halt if no one displays these simple skills. Soft skills are what accompany the hard skills, and help your organization use its technical expertise to full advantage. The acts of listening, presenting ideas, resolving conflict, and fostering an open and honest work environment all come down to knowing how to build and maintain relationships with people.

And because of our close partnership with leading vendors, New Horizons is positioned to help businesses like yours leverage our knowledge experts to discuss strategies, implementation and troubleshooting. It’s just not enough to be well educated or trained in technical skills without developing the interpersonal and relationship building skills that help people to communicate and collaborate effectively. You have two doctors of equal ability to choose between – which one would you choose go to? The one with the positive, upbeat attitude, who is always willing to help or the one who is inflexible and has a hard time admitting mistakes? That’s why it is so important to focus as much on soft skills training and development as you do on traditional hard skills.
Communication skills involve active listening, presentation and excellent writing capabilities. EI is a highly sought after skill that relates to one’s social skills, social awareness and self-management abilities. Work ethic, attitude, communication skills, emotional intelligence and a whole host of other personal attributes are the soft skills that are crucial for life and career success. No worries, you can always rely on e-learning to provide the ultimate soft skill training courses. Decision-making scenarios help learners assess the ‘what’s next’ situation; for instance, you want to teach your sales rep how to close a sale, the best way is to create a scenario involving the sales representative and the customer, where the sales representative responds and makes a decision based on the customer’s query.
For this, you can create a game where the sales representative needs to succeed at cross selling in a virtual environment and the sales representative with the most cross selling products to his name will be the ultimate sales representative.
By creating interactions using gamification and delivering training via blended learning, you can deliver top notch soft skills training for your sales representatives.
Soft skills, however, are often overlooked, yet they also play an important role in day-to-day operations. Some employees, of course, may be able to develop a stronger work ethic with incentive-based pay or monetary rewards, such as bonuses if they reach a certain goal. At least one employee needs to have the ability to take charge of a situation and guide the others through if they have difficulty. It’s those relationships that allow people to participate fully in team projects, show appreciation for others, and enlist support for their projects. The one who is pleasant and takes time to answer your questions or the one who treats you like a number in a long line of people?
They tend to assume that everyone knows and understands the importance of being on time, taking initiative, being friendly and producing high quality work. Since each is an essential element for organizational and personal accomplishment, developing these skills is very important and does matter… a lot!
This course is planned for students who want, or need, to improve their grasp of the English language and develop good communication skills before their job placements. This helps relate to the real life sales situations that the sales representative might face in the future. It may take time for employees to learn effective communication skills, particularly if they have a naturally shy disposition. Every team should have a diverse set of personalities that mesh together as a cohesive whole. The employees who display these decision making skills are often excellent candidates for promotion to management level.
A doctor with diplomas and years of studies under his belt in understanding and diagnosing illnesses means nothing without empathy, understanding, active listening and a good bedside manner.
The course covers the key aspects of academic English that the students will require to improve their soft skills as well as gain new skills. Soft skills are known to add value to the sale; they encourage assertiveness, empathy and create a bond that technical knowledge cannot beat. Team building exercises, as well as interpersonal communication training, can be very beneficial in helping employees develop this skill.

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