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The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. The balanced scorecard has evolved from its early use as a simple performance measurement framework to a full strategic planning and management system. This new approach to strategic management was first detailed in a series of articles and books by Drs. This perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. Kaplan and Norton emphasize that 'learning' is more than 'training'; it also includes things like mentors and tutors within the organization, as well as that ease of communication among workers that allows them to readily get help on a problem when it is needed.
Recent management philosophy has shown an increasing realization of the importance of customer focus and customer satisfaction in any business. In developing metrics for satisfaction, customers should be analyzed in terms of kinds of customers and the kinds of processes for which we are providing a product or service to those customer groups.
Strategy maps are communication tools used to tell a story of how value is created for the organization.
Learn how a balanced scorecard can be used to more effectively execute your organization's strategy and what the three imperatives of strategy execution are. It should always be considered that the overwhelming majority of sport organisations are staffed by volunteers. Vincent Cable read Natural Science and Economics at Cambridge University, where he was President of the Union, followed by a PhD at Glasgow University.Vince worked as Treasury Finance Officer for the Kenya Government between 1966 and 1968.
After graduating from university, Michael worked for Coopers & Lybrand in Edinburgh where he qualified as a Scottish chartered accountant.
In 1995 Michael returned to the Borders and in 1997 he was elected as an MP following the retirement of David Steel.
In May 2010, following the formation of the Coalition Government at Westminster, Michael was appointed Secretary of State for Scotland. As MP for the Borders, Michael remains committed to assisting his constituents as his top priority and to work for the best interests of the area. Lord Smith has a strong financial services background and a wealth of experience gleaned from a wide range of positions. Working for Carillion Service for over 3 years Siobonne leads the strategic development of energy services to the private, social and commercial sector. Nathan has focused in recent years on the commercialisation and development of growth strategies for "green", low carbon and smart business strategies for cities and regions in the UK.
Jonathan has over 20 years’ experience in the Technology, Design, Property and Construction sector, as well as in Finance and Investment in Strategic Development working with both the private and public sector. Jonathan has overseen the development of projects, particularly for two funding mechanisms: REIF (Renewable Energy Investment Fund) and UK GIB (Green Investment Bank). A large part of Jonathan’s role is liaising between the public and private sectors for project inception and development.
Until recently, Jonathan also carried out a similar role for the City of Edinburgh Council, for strategic property and investment development.
Jonathan created Project Edinburgh and the String of Pearls projects for the City of Edinburgh whilst on secondment from Standard Life from 2004 to 2008. Having created a number of development frameworks, projects and investment opportunities with the Project Edinburgh Design Team; Jonathan and the team then secured major investment interest in the city from global investors and developers. Alex is a native Glaswegian who, after Strathclyde University, joined the Met Office in the early 1970s. He has held a variety of posts working amongst others as a forecaster at RAF Leuchars, Glasgow Weather Centre, Senior Forecaster London Weather Centre, and Senior Forecaster for the ITV National Weather. After London Weather Centre he moved on to manage the Met Office defence network in the south of England and the Mediterranean. Owen Kelly was appointed as Chief Executive of Scottish Financial Enterprise (SFE) in January 2008. Owen’s role focuses strongly on representing the industry to governments and regulators in Scotland, London and Brussels. Rachel Kyte is the vice president for sustainable development at the World Bank, where she has overall responsibilities for the organization’s global work in agriculture, environment, energy, infrastructure, urban, and social development, along with global public goods issues in those areas. Under his leadership it has grown into the largest group of its kind in Europe; he has also been involved in the creation of six University spin-out companies, one of which was awarded the Queen's Award for Enterprise.
He was promoted to Deputy Principal in August 2006 with a focus on research enhancement and business development. Ian is an economist by academic training and qualified as an accountant with Arthur Andersen in London before making his career in private equity at 3i, from 1987 to 2011.
Keith is Head of the Projects Group at Brodies and has been practising in projects for more than 15 years. Fiona Riddoch has worked in a range of management roles in sectors spanning consumer electronics to wind turbine components, and building system controls.
Duncan MacLennan was great as ever, bringing a very interesting perspective to the challenges (and failings) of housing. More than half of major companies in the US, Europe and Asia are using balanced scorecard approaches, with use growing in those areas as well as in the Middle East and Africa.
In a knowledge-worker organization, people -- the only repository of knowledge -- are the main resource. Metrics based on this perspective allow the managers to know how well their business is running, and whether its products and services conform to customer requirements (the mission). These are leading indicators: if customers are not satisfied, they will eventually find other suppliers that will meet their needs.
Timely and accurate funding data will always be a priority, and managers will do whatever necessary to provide it.
They show a logical, step-by-step connection between strategic objectives (shown as ovals on the map) in the form of a cause-and-effect chain.
Unfortunately, many people believe that implementing software amounts to implementing a balanced scorecard.Once a scorecard has been developed and implemented, however,performance management software can be used to get the right performance information to the right people at the right time. When I arrived for pick up on the last day, the students were filling in program evaluations.
As such, the provision of training, free of charge or very low cost, is an important means to reward volunteers. After lecturing at Glasgow University in economics he worked as a first Secretary in the Diplomatic Service in the Foreign and Commonwealth Office (1974-1976).



Michael and his family spent time in Inverness and after the army stint settled in Lanarkshire. In opposition, he focussed on foreign policy, defence, international development and Scotland. Currently Chairman of SSE, which is the second largest producer of energy in the UK and has the largest renewables portfolio in Britain, he has a comprehensive knowledge of energy trends. In the early part of her time at Carillion she lead in the development and delivery of solar pv programmes in the domestic and commercial sectors as well as being involved in some early electric vehicle charging post projects. Previously, as a Partner at Grant Thornton UK LLP, Nathan worked with public and private sector organisations, across a wide range of projects and programmes in social, environmental and economic infrastructure.
This has involved the development and coordination of the Scottish Green Investment Portfolio (SGIP) assisting the accessibility for finance for Low Carbon and Green Sector projects, development and planning of new funds and delivery structures for Energy, Waste and Community Renewable projects.
He advises on the development of teams to progress projects and investment structures and sourcing Public and Private finance and delivery interest for major projects. Alex then became Head of London weather Centre where he lead a team of forecasters responsible for severe weather and road forecasts in the southeast of England, rail forecasts for the UK as well as overall monitoring of UK National TV and radio output. Prior to her appointment in 2011, she was the International Finance Corporation's vice president for business advisory services and a member of IFC's management team.
In October 2006 he was appointed Director of the Glasgow Research Partnership in Engineering (GRPE), part of an £80m collaborative pooling funded by the Scottish Funding Council. As a former senior BBC correspondent he understands the importance of balance and neutrality.
He has built up a broad range of expertise, and has experience advising lenders, developers, utilities, contractors and the public sector in project finance, JV and public sector-private sector transactions. A large part of her working career was spent with Honeywell Controls Ltd moving from manufacturing to marketing, and business management, in Scotland, Germany and around the world.
Robert Kaplan (Harvard Business School) and David Norton as a performance measurement (see What is a KPI?) framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance.
A recent global study by Bain & Co listed balanced scorecard fifth on its top ten most widely used management tools around the world, a list that includes closely-related strategic planning at number one. It provides a framework that not only provides performance measurements, but helps planners identify what should be done and measured. Recognizing some of the weaknesses and vagueness of previous management approaches, the balanced scorecard approach provides a clear prescription as to what companies should measure in order to 'balance' the financial perspective. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. These metrics have to be carefully designed by those who know these processes most intimately; with our unique missions these are not something that can be developed by outside consultants. Poor performance from this perspective is thus a leading indicator of future decline, even though the current financial picture may look good. Generally speaking, improving performance in the objectives found in the Learning & Growth perspective (the bottom row) enables the organization to improve its Internal Process perspective Objectives (the next row up), which in turn enables the organization to create desirable results in the Customer and Financial perspectives (the top two rows). Automation adds structure and discipline to implementing the Balanced Scorecard system, helps transform disparate corporate data into information and knowledge, and helps communicate performance information. Our later conversation about randomly filled bubbles, porta-potties, and palaces inspired me to revisit some important principles in KPI development.
They use math, statistics and financial theory to assess the risk that an event will occur and to help businesses and clients develop policies to minimize the cost of that risk.$87,650Compensation and benefits managerCompensation managers plan, direct and coordinate how and how much an organization pays its employees.
He was then Deputy Director of the Overseas Development Institute, which included a period working for the then Secretary of State for Trade and Industry, John Smith MP, as a Special Advisor. He is also Chairman of The Weir Group plc, Glasgow 2014 (the Commonwealth Games Organising Committee, and Non-executive Director of Standard Bank Group Ltd.
Recent focus has been has been heavily weighted towards the emerging Green Deal and Energy Company Obligation policies as she has worked with DECC, other industry leads and internally to bring a sustainable business model under these new energy efficiency policies.
His key policy specialisms in government were EU and international relations, and communications.
In the last few years Nicolas has advised on a number of transactions including the IPO of Greencoat UK Wind (2013), the acquisition of SSE’s Swedish wind portfolio by HgCapital (2013), the acquisition of the Dudgeon offshore wind project by Statoil and Statkraft (2012), the fund raising for Gaelectric Irish wind asset (2012), the acquisition of Elkem by ChemChina (2011), the acquisition of Clipper Windpower by UTC (2010), the acquisition of a stake in Camco by Khazanah (2010), the acquisition of Danstoker by Thermax (2010) and the sale of Dewind to Korean Daewoo (2009).
As part of the Scottish Engineering research pool, he acts as Chairman of the Energy Technology Partnership.
John Morrison is the owner of Morrison Media Strategies a leading PR, Public Affairs and Media Training company. His experience spans a number of sectors, including renewable energy, urban regeneration, health, education, waste and transport.His primary focus is the development of the firm's infrastructure practice in particular renewables, urban regeneration and public sector-private sector transactions. The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. Metrics can be put into place to guide managers in focusing training funds where they can help the most. With the implementation of a corporate database, it is hoped that more of the processing can be centralized and automated. The Balanced Scorecard Institute formally recommends the QuickScore Performance Information SystemTM developed by Spider Strategies and co-marketed by the Institute. Benefits managers do the same for retirement plans, health insurance and other company-provided benefits.$89,270EconomistEconomists study the production and distribution of resources, goods and services and apply economic analysis to issues in a variety of fields, such as education, health, development and the environment. From 1983 to 1990 Vince worked as Special Advisor on Economic Affairs for the Commonwealth Secretary General, Sir Sonny Ramphal.From 1990 Vince worked for Shell International and in 1995 became Shell's Chief Economist. He has held positions on various private and public boards including the Financial Services Authority and Financial Reporting Council (FRC), and a number of key positions within the banking industry.
Her continued aim is to find increasingly appealing and easily accessible ways to make energy efficiency the obvious choice by combining different policy drivers, financial mechanisms and buying behaviours of people in their homes and in their businesses as we all have a responsibility and a great opportunity to drive changes and improvements to eradicate fuel poverty, improve the energy efficiency and in turn support the fight against climate change.
He spent two years in Tokyo in the 1990s, promoting Scotland as an investment location.Owen joined the government service in 1988, shortly after graduating from Edinburgh University with an honours degree in Chinese.
He has also advised a number of State owned utilities on their nuclear strategies including South African Eskom, Hungarian MVM and Romanian EnergoNuclear.
The renewables sector is a growing area of practice and he has advised clients on windfarm, hydro scheme and bio energy projects. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.
In any case, learning and growth constitute the essential foundation for success of any knowledge-worker organization. But the point is that the current emphasis on financials leads to the "unbalanced" situation with regard to other perspectives.


He was made head of the economics programme at Chatham House and since becoming an MP, has been appointed a fellow of Nuffield College, Oxford and a visiting research fellow at the Centre for the Study of Global Governance at the LSE, for a 3 year period until 2004.Vince Cable served as a Labour Councillor in Glasgow between 1971 and 1974, before joining the Social Democrat Party. For example, he recently advised the funder on the refinancing and repowering of the first ever UK commercial windfarm in Delabole, Cornwall. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise. There is perhaps a need to include additional financial-related data, such as risk assessment and cost-benefit data, in this category. In 1997 Vince Cable was first elected to Parliament to represent Twickenham.He joined the Liberal Democrat Shadow Cabinet in October 1999 as Spokesman on Trade and Industry after a spell as a junior Treasury spokesman. He was the Liberal Democrat Shadow Chancellor from November 2003 until May 2010 and was Deputy Leader of the Liberal Democrats until May 2010.
He continues to advise public sector clients such as Glasgow City Council on the athletes village development for the Commonwealth Games 2014, and Aberdeen City Council on the rescue and refinancing of first UK PPP project to suffer a lender default. They set goals and objectives and evaluate their school's progress toward meeting them.$86,970Industrial production managerIndustrial production managers oversee the daily operations of manufacturing and related plants. They coordinate, plan and direct the manufacture of a wide range of goods, such as cars, computer equipment or paper products.$87,160Medical and health services managerMedical and health services managers, also known as health-care executives or health-care administrators, plan, direct and coordinate medical and health services.
They might manage an entire facility, specialize in managing a specific clinical area or department, or manage a medical practice for a group of physicians.$84,270Physician assistantPhysician assistants practice medicine under the direction and supervision of physicians and surgeons. They are formally trained to examine patients, diagnose injuries and illnesses and provide treatment.$86,410Sales engineerSales engineers sell complex scientific and technological products or services to businesses.
They must have extensive knowledge of the products' parts and functions and must understand the scientific processes that make these products work.$87,390Training and development managerTraining and development managers plan, direct and coordinate programs to enhance the knowledge and skills of an organization's employees.
They also oversee a staff of training and development specialists.$89,170Aerospace engineerAerospace engineers design aircraft, spacecraft, satellites and missiles.
In addition, they test prototypes to ensure that they function according to design.$97,480Airline and commercial pilotAirline pilots fly and navigate airplanes or helicopters for airlines that transport people and cargo on a fixed schedule.
Commercial pilots fly aircraft for other reasons, such as charter flights, rescue operations, firefighting, aerial photography and crop dusting.$92,060Computer hardware engineerComputer hardware engineers research, design, develop and test computer equipment such as chips, circuit boards or routers. By solving complex problems in computer hardware, these engineers create rapid advances in computer technology.$98,810Human-resources managerHuman-resources managers plan, direct and coordinate the administrative functions of an organization.
They prescribe eyeglasses or contact lenses as needed.$94,990Sales managerSales managers direct organizations' sales teams.
They set sales goals, analyze data and develop training programs for the organization's sales representatives.$98,530Systems software developerSoftware developers are the creative minds behind computer programs. Some workers in this role develop the underlying systems that run the devices or control networks.$94,180Anthropologist and archaeologistAnthropologists and archaeologists study the origin, development and behavior of past and present humans. They examine the cultures, languages, archaeological remains and physical characteristics of people in various parts of the world.$54,230BoilermakerBoilermakers install, maintain and repair boiler systems, a physically demanding and often dangerous job. Many workers travel to worksites and live away from home for long periods of time.$54,640Cartographer and photogrammetristCartographers and photogrammetrists measure, analyze and interpret geographic information to create maps and charts for political, cultural, educational and other purposes.
Cartographers are general mapmakers, while photogrammetrists are specialists who use aerial photographs to create maps.$54,510Electrical and electronic engineering technicianThese technicians help engineers design and develop computers, communications equipment, medical monitoring devices, navigational equipment and other electrical and electronic equipment.
These officers often work for commercial banks, credit unions, mortgage companies or related financial institutions.$56,490Police officer and detectivePolice officers enforce laws to protect people and property. Detectives gather facts and supportive evidence to help uncover and solve crimes.$55,010Radiologic technologistRadiologic technologists perform diagnostic imaging examinations on patients.
They work with radiologists to determine if other scans or images need to be taken.$54,340Subway and streetcar operatorSubway and streetcar operators transport passengers in urban and suburban areas via vehicles that travel underground, on above-ground and elevated tracks, on streets or on separate tracks. They are responsible for reviewing balance sheets, assessing bank management and evaluating the risk levels of loans.$74,940Health and safety engineerThese engineers develop systems and procedures that prevent sickness or injury and keep property from being damaged. In this job, workers ensure that chemicals, machinery, software and other products won't cause harm or injury to people or structures. They spend their time in the field on assignment or in an office or laboratory.$75,690Information security analyst, Web developer and computer network architectThese workers use information technology in different ways to help a company achieve its goals.
Computer network architects create internal networks used by workers within an organization.$75,660Medical scientistMedical scientists conduct research to help improve overall human health. Clinical trials and other investigative methods are commonly used to help in their findings.A $76,700Physical therapistPhysical therapists help people with injuries and illnesses regain and improve movement. These therapists are also an important part of the rehabilitation and treatment of patients with chronic conditions.$76,310Radiation therapistRadiation therapists treat cancer and other diseases in patients via radiation treatments. They sketch designs, select fabrics and patterns and provide guidance on how to construct the designs. In 2010, 29 percent of fashion designers worked for apparel, piece goods and notions merchant wholesalers, more than in any other area.$64,530MicrobiologistMicrobiologists study the growth, development and other characteristics of microscopic organisms such as bacteria, algae and fungi. Microbiologists work in laboratories and offices, and most work full time and keep regular hours.$65,920Occupational health and safety specialistThese specialists are called in to analyze and report on work environments and procedures. Their job is to ensure that companies are adhering to proper safety, health and environmental regulations.
They also create programs that help prevent workplace disease and injury or environmental damage.$64,660Orthotist and prosthetistOrthotists and prosthetists design medical support devices and measure and fit patients for them.
These devices include artificial limbs -- arms, hands, legs and feet -- braces and other medical or surgical devices. These professionals may be exposed to health or safety hazards when handling certain materials. Providing electricity is a 24-hour job, so these workers need to be available around the clock. They usually work 8 to 12 hours at a time and switch off taking the less desirable overnight shifts.$65,360Registered nurseThese nurses have both practical and emotional responsibilities, from coordinating and providing patient care to comforting patients and their families. In this job, workers ensure that chemicals, machinery, software and other products won't cause harm or injury to people or structures. Security analysts help prevent cyberattacks that might compromise a company's information. Groceries, Target, TJ Maxx, Toys R Us, United Airlines, Upper Deck, UPS, USDA, Verizon, Von's, Wal Mart, Westerfield Stores, Wild Animal Park, Xerox, Yamaha, Zenith Electronics.



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