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Part of the business planning process is writing business objectives that are translated into actionable goals.
Goals should be tied to the strategic plan which is a written document that articulates an organization’s strategy for achieving its mission and vision. Goal writing does not have to be overly complicated, but it does require commitment and discipline to follow through and complete the required action steps.
If you take one aspect of budget costs, which could be supply costs, you can write SMART goals to reduce them.
Once the questions are answered a goal setting worksheet can be created as an easy visual of the goal plan. Now let’s look at a couple of these goals and put them in a goal document.
One of the most important things when writing goals is the follow-up and completion of goals. This makes it so important to use the document as a tool to help manage the performance of the employees assigned to complete the action steps and should also be part of the annual performance appraisal process. A structured performance management process, which includes rewards and recognition for employees, is critical to ensuring goal completion. Enter your email below to receive FREE articles to help you manage your organization better!
The ability to deal directly with customers or clients with complaints is crucial for any front-liners or managers in charge.
The Effective Complaint Handling for Front Liners and Managers training will equip the participants to recognize types of customers and to understand how to deal with several scenarios of complaint.
The program will guide them how to heal their emotional and maintain a motivational level required from any professional front-liners and managers in this area. Having a well developed financial model will allow any companies to perform  better in their market and business environment. In today’s fast-pace business, many functional managers or supervisors in many organizations have to handle human resources issues as part of their daily job. In the professional world, Emotional Intelligence (EQ) has been acknowledged by many as one of the key to success factors for career advancement and improvement.
Every people manager or team leader has to manage their team to achieve the best-expected outcomes. The objective of this program is to inspire and to equip the participants with the knowledge and techniques on how to become an effective leader through Neuro-Linguistic Programming (NLP). Every professional and aspired business owner has to develop their plan in building and expanding their business at some point in their career. It is important that you and the people who work with you know the direction where your company is heading. Hello Professionals My name is Arde Wisben and you, like all of my colleagues, can call me Arde (the ‘e’ in the back sounds like the ‘e’ in red, or Ned). Download our whitepaper “How employee engagement drives profit” to better understand the "Service-Profit Chain" concept as well as the relationship between engaged employees, customer satisfaction and superior profits.
Over the past few years, mobile learning has rapidly developed and revolutionised the way we learn. To understand this better, Prosell sponsored two Aston University post graduates to conduct an independent study of mobile learning. Provide your customer services managers and supervisors with the skills to coach and develop their staff.
Learn how to develop conversational selling skills and turn a conversation into a sales opportunity.
Equip your sales managers with the skills to coach and develop their frontline staff on an ongoing basis. Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach.



Appropriate for client facing staff, this course will equip technical experts with the required skills to cross-sell other departments and harness the potential of word-of-mouth referrals.
Suitable for sales and business development teams in industries where high value, low frequency transactions are the norm.
Gain the necessary skills to become an effective sales manager and develop your sales teams. This course offers a solid grounding in the basics of sales for those who are new to sales, recent graduates or people who have spent less than one year in the sales function.
Getting all your staff using the system correctly to track all customer contact, leads, opportunities, and customer feedback is critical to your success with Salesforce.
Whether on-site or on-line Xenogenix can train your end-users so that they fully understand the system and have the confidence and ability to apply that knowledge to maximum effect.
We can provide tailored training to your internal System Administrator based on your system configuration so that they can apply best practices to enhance the system's usability in accordance with your business process.
Since our training is always customised to your needs, you can be sure that by the end of the training your System Administrator will know exactly what changes they need to make and how to make them, end-users will know how to most efficiently use the system and you get the management information you can rely on to make key decisions and drive your business forward.
We can instruct your users on the standard, advanced and customised features you are using in your Edition of Salesforce. On the smartest working practices which should be applied and that are relevant to your business processes. Exercise centred learning so end-users become consciously competent on how the features really work in practice. We can coach your staff to overcome resistance to change and different working practices so they become skilled and proficient at using the system. The goal development process looks at this strategy and determines the necessary steps to get there.
Or is it such an outlandish goal that it looks good on paper but is nearly impossible to complete.
For example, did you address all the challenges of completing the goal and provide the necessary resources. They will learn how to deal and manage the situation in the best interest of all parties involved.
It will help participants in understanding the importance of customer service approach whilst at the same time practices its principles in real-world scenario. It means they can have better strategic planning, detailed valuation analysis, multi-year budget perspective, or better management of their budget facilities as well as CAPEX programs.
And in order to perform this important mission, they need to understand that they are dealing with people who have their own individual challenges. By using NLP, it is expected that they can complete their leadership qualities and perform in that role successfully.
Changes are ever-present and are affecting us as well as demanding our capability to respond for our continuity.
With a clear vision and a well-developed plan they can have a better chance at thriving their endeavor to exist and to compete in the market.
Otherwise each of you will develop your own plan and prioritize based on your individual silo that will most probably head for nowhere.
However, for many organisations the key questions still remain – is mobile learning here to stay? This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills. Ensure they understand how they can actively contribute to lead generation and nurturing potential customers.


A good workplace coach can lead to increased employee engagement, lower turnover and improved performance. This intensive five day course will ensure that your in-house trainers will be confident to plan, develop and deliver sales training programmes. Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions. Suitable for those moving into key account management or wishing to improve their key account management skills. Ideal for those new to sales management or for a refresher course for more experienced managers.
Prior to the training we create an electronic model of your business processes which invariably helps you identify broken processes or ones that need to change.
We prepare scenarios that relate to the way you conduct your business and get your staff to learn by doing what you want them to do. These four questions help to facilitate a discussion and thought process that flushes out the details needed for writing effective goals.
It also requires the professionals to have a better understanding and to have the ability to control of the overall situation. This program will also address the motivational state and stress aspect of the participants who have to deal with the above situation.
The Negotiation Skill for Professionals workshop will provide you with a basic comfort level to negotiate in any situation. It is a staggering number and a challenge for any organizations and management teams to face this reality. And to be able to deal with change, it is important that we embrace, strategize, and manage these changes.
My reason to becoming a professional facilitator is simple: I always love to meet new people and exchange knowledge and experience that enrich our journey together. My involvement in training programs could be tracked to as far as 2004, where I was involved with the “Mental Recovery Program” in Aceh. Most of my friends call me Yunus, while some other friends of mine call me Yunus “The Bear”, if you meet me in person, I believe you’ll understand why.
I have been a professional executive for the past 18 years with various organizations and industries. It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.
At the end of the day, it is the customers and clients that become the main reason of our business existence.
I always believe that meeting new people are learning opportunities.People bring their knowledge, experience, and insight into discussions that allow us to see things from different perspectives and even paradigms.
I found that the more experience we have, the easier we fall into the alluring ‘comfort zone’.
This is possible because finance is a key element in the life of an organization, big or small.
However, I have been exposed in many strategic development projects that involved not just IT system.



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