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Author: admin, 19.09.2014
If it suits you then please feel free to choose this option, we generally require an hour or two to get your order ready but if it’s really urgent please call 01604 604333, you’ll need to bring either your driving license or passport. Don’t worry about making a return, at Bonds Jewellers we know that the real thing may not meet your expectations or perhaps you have ordered the wrong size or the item may be faulty.   Whatever the reason may be for you want to return your item we have worked hard to make sure that returning your purchase is as easy. By law you have a 7 day ‘cooling off period’ if you want to return anything but we want you to be entirely happy so have extended this period to 14 days from the date of dispatch for you return your goods. We can’t accept returns for earrings for pierced ears, sale stock, promotional items or anything on the site that is marked ‘Special Order’, or if the item is not in its original condition – this applies both to the item and the original presentation box.  The exception to this is goods that you received that were faulty, in this case our experts will examine the items before agreeing that it is faulty. Your options when returning items are generally a full refund, a credit note or an exchange.  Refunds will only be given by the same method as the original purchase. We cannot be held responsible for items that are returned so please keep your proof of postage.  We suggest you use some form of recorded delivery if posting.

On a piece of paper quote your order reference number and then write a small explanation as to why you are returning the item and whether you would like to exchange it or be refunded then place this and the goods into a post bag - we suggest that you keep the one we sent you and use that. Drop us an email with the reference number on it and why you are returning it so that we can look out for it. Make sure to attach the returns sticker (located on the front of your invoice) to the front of the post bag and tick the applicable box. From receipt of your parcel we will process your returns as quickly as possible and usually within 48 hours. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. You may also pay by Paypal and which ever method you chose we will despatch your order as soon as we can after clearance of payment.

At Christmas this will be extended until 16th January 2016  to allow for buying gifts in advance,  this is also  highlighted on our homepage.
This stylish watch has a black stainless steel case with a vibrant orange silicone strap giving it a modern look.

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