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Author: admin, 16.11.2015
According to the World Health Organization, 360 million people worldwide have disabling hearing loss. AnswerNet offers Teletypewriter (TTY) and Internet Protocol Relay (IP Relay) Services to help your business communicate with deaf, hearing or speech-impaired customers.
AnswerNet’s TTY and IP Relay Services allow the hearing-impaired or deaf to communicate with your business through a live operator or over the internet through a web-based chat system.
Alternatively, AnswerNet offers IP Relay Services a€” a web-based chat solution for your deaf, deaf-blind, hearing or speech-impaired customers.
When the hearing or speech-impaired user sends an IM, an AnswerNet agent will take the message, and relay it to you or another designated person via telephone. Technology lets people with hearing problems make phone calls over their computer like in this early IBM version. TTY technology gives the deaf and hard of hearing a text-based system for communicating over phone lines among themselves or with hearing individuals. With the arrival of BlackBerry mobile devices, iPhones and other smartphones, texting and IMing can be done almost anywhere. With just TTY units and the phone system, people who are hard of hearing can communicate with each other. With a signification portion of the earth’s population being hearing-impaired, can you afford to ignore their communication needs?
IP Relay eliminates the need for teletypewriter hardware, and is a more flexible solution for many customers who prefer to access to the service via their computer or mobile phone.


The agent will then IM your response back to the user, ensuring your hearing or speech-impaired customers can reach you just as easily as any other customer could.
Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet. Starting in the 1960s, hearing -impaired telephones that used this technology made the deaf and hearing impaired less isolated. The TTY unit itself resembles a laptop computer with a keyboard, a display screen and a modem.
He developed an acoustic coupler in 1964 that allowed a TTY unit to be connected to a telephone. E-mail, text messaging, instant messaging, e-paging and electronic faxing can be done from a computer with Internet access -- and without TTY.
Picture phones with video allow signed messages to be recorded and sent, and vibrating phones make it easy for a deaf person to know when a message has arrived.
Definitely among people who have used it for years and are more comfortable with it than with newer computer and mobile technology. But using TTY to communicate with hearing individuals requires the use of the free Telecommunications Relay Service or related telephone relay services.
Whether you call them TTYs, TDDs, textphones or minicoms, these devices now have four million U.S. The user types his message, and the letters are converted into electrical signals that travel over the phone line.


Add a Web camera and voice over Internet (VoIP) technology, and two deaf people can even sign to each other in real time.
Gallaudet University, which provides higher education for the deaf and hard of hearing, also provides a list of vendors of TTY unit, modem and software manufacturers. When the message reaches its destination, the signals are converted back into letters that appear on the receiving TTY unit's display screen or are printed out.
By 1967, only 25 TTY stations were available, but by 1969 that number had increased to 600. While TTY units are analog, software and a voice-capable modem with digital signal processing allow computers to talk directly to TTYs [source: Gallaudet University].
Like corded landline phones, TTYs rely on the telecommunications grid, rather than electricity, for power. A flashing light on the unit or a vibrating wristband alerts the recipient that a message has arrived.
So if electrical power is out in your area, you can still send and receive messages with your TTY unit.



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