The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an IT operation and associated infrastructure. The operational procedures and practices are supplier independent and apply to all aspects within the IT Infrastructure. ITIL is a Service Management Process developed by the Office of Government Commence (OGC) from best practices in IT Service management.

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT Service Management. Management of Permanent Change » PDF Books Planet - Download Free Digital Books in PDF, EPUB and MOBI Formats For Free! The item you have requested is not currently available in English and you have been redirected to the next available page.

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