Citi is over 200 years old, an established global financial landmark with a great history but the rules of the game are changing! ERR took two golds for Best Simulation or Virtual Environment and Best E-learning Project - Private Sector, as well as a collection of silver and bronze trophies for Team of the Year and Best Blended Learning. Healthcare professionals at the front line are often unsure of their role in improving quality and how to influence change. The Worldmark Academy is a global eLearning initiative, bringing learning and development to employees in Europe, Asia and the Americas.
ROSARITO BEACH, BAJA CALIFORNIA, MEXICO---Giant gray whales pass through here in late December on their yearly migration from Alaska to Baja’s warm southern waters --- and the Rosarito Beach Hotel & Resort is making this a great month for human tourists to visit, too. Concluding its 88th year, Baja’s most famous oceanfront resort is offering a $99 special now through Dec. Patty and Terry Flynn made their first trip to Rosarito Beach with Phil Friedman Outdoors this past weekend.
The Phil Friedman Outdoors Radio Show is headed down to the Rosarito Beach for Veterans Day weekend and the public is invited. The trip will have show staff on hand to make sure you have a great time and experience so many of the great things Baja has to offer. Miss Bones stood patiently as I swung myself onto her saddle, and soon we were following Krystal Redmon and several other riders into the inland hills and valleys of Baja, several miles south of Rosarito Beach.
We rode for two hours in a scenic countryside that most tourists never see, with boulder-strewn mountains, grassy meadows and sweeping ocean views, often passing groups of free-ranging horses placidly grazing in the meadows.
Less than an hour’s drive from San Diego, standing sentry over 3,000 feet of craggy Pacific coast, is Baja Studios, best known for filming epic blockbuster hits like Titanic, Pearl Harbor, and Master and Commander.
The gastronomic offer in Baja California is so important that it became a State Heritage yesterday, the award was presented by the World Organization of Tourism. This past September 24, there was a meeting of the Counsel of Cultural Heritage at the Baja California Institute of Culture, where they made the official petition.
Announcing a gala benefit concert for the los Angelitos Orphanage located in Rosarito, Baja California, Mexico. And the Rosarito Beach Hotel & Resort, Baja's largest and most famous oceanfront resort, this year offers some exceptional ways to celebrate the day in the country where it all began. ROSARITO BEACH, BAJA CALIFONIA, MEXICO - September marks the traditional end of summer - but the coastal Baja weather remains great and the Rosarito Beach Hotel & Resort has specials and iconic events to make it a great time for a south-of-the-border getaway. ROSARITO BEACH, BAJA CALIFORNIA, MEXICO---With more than a week left before the traditional end of summer, therea€™s still time --- plus plenty of reasons --- to enjoy a getaway at the Rosarito Beach Hotel & Resort.
Bajaa€™s largest and most famous oceanfront resort, host to scores of stars and millions of others since 1925, is offering special rates and packages so that visitors can make this yeara€™s end of summer a memorable one. Last weekend, I took a car, a train, a trolley and a very long, meandering walk to downtown Tijuana for the sixth installment of the Baja Beerfest.
With more than half of Baja California's 50 or so breweries and street food from across the state posted up in tents along main-tourism drag Avenida Revolucion, my mission was easily accomplished. The same month the article was published, my husband and I bought a house in Chula Vista, and so I understood the embarrassment over the description. California destination with beautiful beaches and delicious lobster, which can be enjoyed all year round. From the moment you hit the road towards Rosarito Beach, in the state of Baja California, the adventure is felt just by looking at the spectacular landscapes found along the highway all the short trip about 30 miles away.
Wine devotees know about Napa, Bordeaux, and Mendoza, but what about Mexico's Valle de Guadalupe?
You probably haven't heard of Mexico's wine because it doesn't really travel outside the borders; the majority is consumed domestically.
The Pacific Ocean revealed itself little by little as I made my way through Orange County, finally rolling into full view at the northern fringes of San Diego.
The border crossing at Tijuana took no longer than your average tollbooth transaction, and soon I was cruising down the coastline again, nearing Popotla, a fishing village just south of Rosarito with a handful of thatched-roof restaurants on an outcropping over the sea.
Married, single, young, old, with kids in tow, retired or entrepreneurs a€” Baja Mexico is enticing expats with its promise of a better lifestyle. According to Jackie Alameda, president and director of the board of directors for the Baja Blues Fest, the 2013 festival is expected to surpass the success of last year’s inaugural event.
SAN DIEGO a€” Opening a satellite city office in a far-flung neighborhood is not unusual in sprawling cities like this one.
If you are looking for a safe, fun, and inexpensive getaway this summer then look no further than Rosarito Beach. Whether for a night on Calle Sexta in TJ, tequila shots at Papas & Beer in Rosarito or wet T-shirt contests in Cabo, Baja has been seen as a drinking destination for decades.
Over the past few years, however, a region for more cultured imbibing has been rising to prominence a€” Valle de Guadalupe, home to more than 50 well-respected boutique wineries. Millions of years ago these salt waters covered the peninsula, layering in shell that would become limestone. On any given night, Caza Club is teeming with dolled-up sophisticates slinking into the black leather booths or drinking mango martinis at the custom-carved white cocktail bar. Baja California’s new convention center rises at northern end of this beachside community, an oblong building with a wavy roof that overlooks the Pacific Ocean and a coastal toll road a€” but not much else. Still, tourism promoters count on drawing visitors here from all corners of Mexico, luring them with regional attractions that include an internationally known Baja Med restaurant scene, a growing arts community, numerous domestic airport connections and proximity to shopping and tourism opportunities across the border in San Diego. When Tijuana entered a dark period of drug cartel violence in 2007-2009, tourism to Baja California suffered. Tourism statistics from 2012 show that 28.7 million Americans visited Baja that year, and statewide hotel occupancy increased by five percent. Although there is still work to be done to complete the structure local residents will be amazed to learn that our new center will offer 100,000 square feet.
Off the beaten path, but rapidly gaining respect is Adobe Guadalupe a€“ a vineyard, winery, stables, and sprawling hacienda open to tourists. On Thursday, March 28, he will broadcast live from the Rosarito Beach Hotel in Rosarito, Baja California, from 7-8 p.m. And, for those spring breakers who are looking for peace and quiet instead of fiestas, the Bahia Asuncion region of Baja has something a bit different to offer this year - La Bocana, where you can almost hear the whales spouting and where the beaches offer the world's best place for a private party. We rode for two hours in a scenic countryside that most tourists never see, with boulder-strewn mountains, grassy meadows and sweeping ocean views, often passing groups of free-ranging horses placidly grazing in the meadows. In exploring how the organisation needed to change, innovate and grow, it was clear that the bank faced the need to change its mindset, ethical decision-making and culture.
In this case study, we explore how they did it and what we can learn from them.ERR (Engineering Real Results) are market leaders in vocational education, training over 6,000 students each year in a variety of trade skills.
We have been keeping track of performance and staff engagement throughout the project and have been delighted with the results. Today, over 40,000 aid workers from 190 countries have accessed the learning portal to enhance their preparedness for whatever assignment comes next.
Quality improvement is now becoming part of the training and on-going assessment for healthcare professionals.
That is the challenge for the NHS Leadership Academy and its Head of Professional Development, Chris Lake.
Faced with rapid growth on three continents, Worldmark needed to improve individual performance and identify future leaders. But the very system it had in place to deliver such excellence for customer enquiries was leading to delays, falling efficiency and frustrated customers and staff.
We can help you compare the outputs of your modernised learning strategy with your peers but perhaps more importantly the benchmark helps you compare your tactics for achieving those outcomes against the top performers.The Towards Maturity Index is the lead indicator at the heart of the Towards Maturity Benchmark Process. In recent years, trust in the conduct of the major UK public service broadcasters has been eroded by some well-publicised lapses. It provides new recruits with technical training needed for an engineering career across multiple disciplines including maritime, mechanical, aeronautical communication and information systems.
26 that includes a bottle of Guadalupe Valley wine plus two daily breakfasts or dinners from its Getaway menu. But now Johnson, like an increasing number of Americans, is being lured back by a region that has transformed itself while fighting the drug war. That price also includes dinner for two for all three nights, and when you mention Phil Friedman Outdoors upon making your reservation you get upgraded to a luxury suite. You can go fishing, play golf, do a wine country tour, go horseback riding on the beach, have lobster dinners, go whale watching, take care of some early Christmas shopping, hit the spa for a massage or simply do nothing at all. Eventually, we rounded a bend to find Krystal’s husband, Randy, presiding over a table from which we were served wine and tapas, while our horses rested in the shade.
The self-contained production facility covers sets distributed over 46 acres, including the largest filming tanks in the world. Its 22 wineries range from small and organic, La Casa de Dona Lupe, to one of Mexico’s most renowned, LA Cetto. My goal: to try as much Mexican cerveza artesanal as possible and make it back home in time for a gnarly case of the post-borracha Mondays.
Beyond tequila, fish tacos, and all-inclusive resorts, multi-talented Mexico has acres of vines that produce a muy bien glass of vino.
Baja California's wine phenomenon isn't really a new thing either, the first winery came onto the scene in 1928, and now 60+ wineries plot the wine path along dirt roads.

I was driving south from Los Angeles, headed across the border and toward the wilds of the Baja Peninsula, my senses piqued. Lawrence then invited me to leave everything I know behind for a few days and join him in exploring Baja, California (not the state!).
Now, Valle de Guadalupe may be just 20 years from qualifying for fitting comparisons with Napa Valley for its wines and the amenities it offers wine tourists. According to Ana Maria Castro, manager of the Rosarito-Ensenada Bike Ride, the number of American tourists to the ride increased about 25% compared to last year. A Rosarito Beach is a coastal resort city in the Mexican state of Baja California located approximately 30 miles south of San Diego.A There are several accommodation choices for your visit. Located 70 miles south of the border, this burgeoning mecca is the perfect destination, but seeing as how the journey is supposedly more important, planning the best way to get there is vital. When the tectonic plates rose and forced the waters back they cracked the granite that lined the earth's crust into boulders, which later mixed with the illuvial soils of clay, sand, and other minerals to form the land that would so influence the vineyards. From the kitchen, chef Humberto Aviles, a Culinary Art School darling, doles out an all-local, all-organic menu that includes grilled octopus so tender, it sells out nightly. We were fortunate we did, as we then had the opportunity to be entertained by singer Maryam Malak. The long growing season allows for a vast array of produce and wine grapes with exciting, complex flavors.
The first visitor boom began in 2006, when the ribbon of road between Ensenada and Tecate was paved. The public is invited to purchase tickets for the program and be part of the tasting event. If you’re planning on passing your spring break here, you have quite a selection of things you can do and places to go. The long growing season allows for a vast array of produce and wine grapes with exciting, complex flavors. They are known for providing high quality training, leading to nationally recognised qualifications. This means that increasingly doctors, nurses and other healthcare professionals worldwide will be required to engage with activities and projects that improve healthcare quality and safety which in turn make a real difference to patients. This included office-based staff as well as hospital-based functions encompassing cleaners, caterers, porters, maintenance, engineers and surveyors. An urgent solution was needed.The existing knowledge portal called Evolution, introduced in 2012, was designed to provide answers in real time, but it was proving difficult to use and had a limited search function.
Trust is critical for Channel 4, because its relationship with viewers directly affects advertising sales revenues.
The team are also embracing how they can maximise the use of technology and new T&D approaches to facilitate learning in a challenging context.
Their services help the abused, the most vulnerable, the forgotten and the neglected children across the UK. Last year, when I first heard it was in production, I thought to myself, this just ain't gonna work, only a single actor in the film, directed by a guy I've never heard of who is only directing his second film (Margin Call), filmed entirely on the ocean, with virtually no dialogue.
The freedom of the open road seems more unpredictable when aiming for an international border; you're not just escaping the streets that cobweb your neighborhood, you're leaving an entire country behind. Now we are officially en route to Mexico, where we will temporarily leave our American lives for five days of adventure.
On a recent evening in Rosarito Beach, I enjoyed fresh ocean breezes and a beautiful sunset while catching enough fish to feed our family of eight. One of the landmarks of Rosarito is the towering Rosarito Beach Hotel, a presence in the city since 1925.
Standing on the veranda of my hotel room on Rosarito Beach, the full moon illuminated the slate gray ocean and a phosphorescent white glow in the foaming waves as they ebbed and receded from the shore.
Standing on a small stage, dressed in an elegant gown, there is no doubt she is one of the sensational singers in Baja. There is also a 2200 square feet lobby along with 17 meeting rooms ranging in sizes to provide for a small or medium sized conference. Production is so small, and Mexico’s wine tax so high, that very few wines are exporteda€”the only way to taste them is to visit.
Admittedly, his first job in the culinary industry was less than glamorous - he made burgers for Winna€™s Drive Inn, south of San Francisco. Some of Baja’s favorite spring break hot spots include Rosarito, Ensenada, Cabo San Lucas, San Jose del Cabo and San Felipe. Workers also have to evidence their understanding of how information security is managed within their job roles, to meet Information Commissioner’s Office (ICO) requirements. However, there are massive gaps and inconsistencies in standards, training, activity levels and outcomes.
Hesketh’s role included setting up training, management development, commercial training and appraisals across this new organisation.However, with 3,200 staff from 161 NHS organisations, where do you start? Worldmark International has grown rapidly from a single site UK organisation into a global one with 12 manufacturing sites and six Design Centres. The information on the site was written by the process team so the language was technical and difficult for front-line staff to relay to customers. Chief Executive David Abraham made awareness and adherence to the Channel 4 Code of Conduct a key priority for all colleagues. Quick tipsIt is higly beneficial for senior members of the training & development dept' to have an active service delivery role.
The academy builds blended learning skills, alongside how to consult, build relationships and have challenging conversations. The organisation employs 30,000 people across 40 countries worldwide, and sells toys in more than 150 countries. Proceeds from the event will be designated, through the Baja Blues Fest Organization, to build a new dormitory, classroom and kitchen for the children at Los Angelitos Orphanage in Baja California, Mexico. We left Los Angeles only about two hours ago and we are already at the international border- that was the quickest most painless drive Ia€™ve ever had- even in Monday morning traffic.
The colorful culture of colonial and fishing towns, low home prices, world-class surfing on the crashing waves of the Pacific, snorkeling in the crystalline fish-rich waters of the Sea of Cortez, strolling along waterfront boardwalks, or sampling cuisine ranging from tasty street tacos to world-class dininga€¦ Baja has it all.
The Baja Blues Fest is returning August 23-25 at the Rosarito Beach Hotel in Rosarito, and the lineup is strong enough to get your mojo working better than ever. Hugo Torres, the hotela€™s owner, thinks big and, a few years ago, he oversaw the construction of a sportfishing pier behind the hotel that stretches out a quarter mile into the sea.
I am very happy to see all these people feeling safe too; you can see the joy in their faces. San Diego would put in a bid for the 2024 Summer Olympics, he said, but only to host jointly with Tijuana. Analysis by the Royal Academy of Engineering suggests Britain will need more than a million new engineers and technicians by 2020 – which will require double the current number of annual engineering graduates and apprentices. Many managers are primarily concerned with efficiencies, providing value and reducing costs.
Indeed, every enquiry into the NHS, both its failings and its successes, highlights some aspect of leadership. As a result, customer service representatives (CSR’s) struggled to understand the technical explanations which led to delays and unresolved customer queries. We have to have the critical capabilities in place to run, transform and drive the company forward. The L&D team also have dedicated research arm, so they can continually scan the horizon for new developments.
Their focus has shifted from learning delivery to increased use of learning technologies and embedded performance support. Crossing the Mexican-American border couldna€™t have been easier; we didna€™t even have to get our passports checked and there was no line! I am very happy to see so many Americans, I was told that the participants from the U.S. Upstairs at the cozy-cool Cafe Sabina, spoonfuls of Nutella accompany espresso brewed from veracruzano beans amid a colorful collage of rescued wood. She sang again after the radio program concluded, including a beautiful rendition of Time to Say Good-bye.
In 2010, tourism began to improve through a series of tourism initiatives and the fact that much of the cartel violence moved to other parts of Mexico. As in all fast-emerging wine regions, the wines here still span a palate-challenging range of quality. However, from this modest beginning, Les Kincaid has become a renowned gastronomist and today authors, teaches, and hosts a syndicated radio program called Wines du Jour that is carried on more than 450 radio stations, every cable company in the United States, and listened to throughout the world.
As in all fast-emerging wine regions, the wines here still span a palate-challenging range of quality.
Without them, any chance of riding on the coat-tails of an infrastructure-led economic revival appears to be wishful thinking.
Clinicians and other healthcare professionals have very little knowledge or expertise in this field which makes quality improvement a complex challenge for healthcare internationally. On top of that, the NHS is under massive pressure to deliver more with less, in ways not previously part of its DNA.

The aim of the academy was clear: to retain staff, improve performance in the workplace, change behaviour linked to company values, identify future leaders and provide a consistent approach to management development. This resulted in customers getting frustrated, staff having to make unnecessary call-backs and customers receiving inconsistent information. Our employees have to be confident, engaged and knowledgeable whilst delivering the personal touch to our customers as the retail landscape evolves and shopping habits change through the latest digital developments.
Mattel has created regional centres of excellence for organisation development designed to build OD and L&D capability, facilitate connections and drive change across the international business. The specific idea was to marry informal and formal learning with great learning conversations for social learning. Many famous guests have stayed here over the years, including Marilyn Monroe, Orson Wells, and Gregory Peck to name just a few.
But they needed to get the dynamics right - not just to create a top-down push but a pull to bring about an employee-owned and manager-supported learning culture.
It is about relationships between the relief organisations and between these organisations and local operatives. Frontline staff, such as hospital porters or catering managers, and even patients themselves can often have the biggest impact on quality improvement, but have seldom been influential before this innovative approach from the BMJ. The Worldmark Academy has now made rapid inroads in to aligning learning to the needs of employees and to the corporate values and key goals. High levels of calls to the technical support line in 2012 highlighted that a new approach to improving employee’s ongoing product knowledge on the job was desperately needed. The team are focusing on outcomes and impact, not inputs, and are celebrating success as they go. Since that time the resort has grown to 500 rooms and offers their guests a multitude of activities, dining, entertainment and my favorite, their spa. Increasing the number of qualified individuals in the field is tougher than it looks.Many individuals are looking to retrain for the construction industry. The most junior Edward Jenner programme, aimed at those beginning their leadership journey, is free to all users. They are often working full time, or have family commitments and needed a training programme that was flexible and accessible. They were eager to create the best possible learning experience for their people and it was this enthusiasm that made them great to work with. The learning solutionTo address this issue, the BMJ developed a flexible and comprehensive programme to support those undertaking healthcare quality improvement projects – often for the first time. This means that IT teams can quickly spot trends and the issues that people need support with.
Traditionally, when supporting the implementation of a new initiative the team would have pushed content to staff but this campaign encouraged everyday learning through a series of micro actions embedded into their work. Project teams are helped to select a project, guided through the process, and encouraged to complete and write up their project.
This article was first published in Training Journal.Registered users can download the case study for free by clicking on the link in the related downloads below.
Today, they tend to turn to Google, YouTube or contact their peers for quick answers rather than plough through detailed instruction manuals. We’re looking at not building these massive, great tanker ships, but building little assets, mini-ships, that we can deploy really quickly and that you can put together in a different format. Not only from the leaders, the general managers and the functional leads, but also from the existing generalists.
Learners were taken through real life scenarios provided by staff and asked to make choices, they explored a virtual office to discover the possible dangers and they even had a go at cracking a password! The need for rapid, on the ground innovation is always a potential stress point in the face of organisational hierarchies.
Learning, mentoring and opportunities for collaboration and publication are all combined in the BMJ programme, with over 200 projects completed to date in hospitals and healthcare centres up and down the country, raising the quality of patient care and hospital practice.
Like other charities we have been impacted by the recession and by a reduction in government spending.
Develop a culture that embraces to be adaptable, a willingness to aquire & learn new skills and continually develop, through formal training or attending conferences, will resource your ability to adapt to changes. For the humanitarian organisation, each environment in which they work is about developing people for growth (their own and locals) but at the same time development for redundancy in that situation. The BMJ Quality Improvement Reports journal aims to publish a high volume of quality improvement reports to help healthcare professionals document and share innovations and excellence in care. As of today, 2,500 aspirant leaders, managers and clinicians use this programme to bolster their leadership skills. In addition the very nature of our core business of conducting research has seen massive changes due to technology. It was critical to shift to new learning principles, principles, and pivot our role as Learning professionals.
This ensured that people knew that it was coming, and explained why the eLearning and the audit were important to CRI.
An email campaign, together with banners on the CRI intranet, helped to push these messages. The portal has not only provided an opportunity for speed and scale but also for assurance of quality through the use of accreditation, badges and the other tools available through technology. An estimate and quote applicationThe resultsResearch with individuals after they completed the programme showed that 98% of the students who achieved their qualification using this method secured employment within 6 weeks of qualifying. Delivering and supporting learning that is applied consistently at the territory level to busy professionals is essential for our continued success. Staff commented in feedback that they really liked the way the course felt like it was targeted at them. Increasingly those communities are becoming self-sustaining communities of practice supporting workers in the difficult field conditions of tented communities and relief camps.
They appreciated the pictures of CRI posters and branded mugs in the eLearning scenes and said they could recognise real life scenarios from experience. Volunteers, often from outside the direct humanitarian field, provide material to fill gaps in the provision. The communication language is currently mostly English but materials are now also becoming available in French and Arabic.
A steady campaign before the course was even created, with visual teasers, helped to raise awareness of why the learning was important – not just for the organisation but for all staff and service users. Disaster response needs workers who have technical and soft skills, are emotionally well prepared and responsive to situations they find. Again, designed and delivered in partnership with the KPMG-led consortium and the NHS Leadership Academy, the programme has unique elements designed to ensure its powerful development is landed and integrated across the health and care. It is important that workers have the means to share, seek advice and support one another regardless of their affiliations. In addition to four face-to-face highly experiential residentials and seven challenging learning set meetings, there’s also a state of the art virtual campus. Traditionally this has been a challenge, but for example using webinar speakers from a range of client organisations, making the content available to everyone, is breaking down those barriers and encouraging collaboration and sharing. Performance on the programme is peer-assessed by other participants – and it is real: there is an 8% failure rate! Chris Lake believes a major element to the success of the programmes lays in the decision to co-create with expert partners, including National Voices. 500 pieces of material used voluntarily by 40,000 workers in over 190 countries suggests that in stressful, deadline driven situations people are finding the portal to provide real help. The rigorous procurement process prioritised culture and values as well as capability and cost, considered essential for achieving the quality needed to address NHS challenges. The ultimate test is whether the increased leadership skills and the organisational and cultural shifts they are bringing about in relief work are being felt by the ultimate customer – the victim of the disaster.
The initiative is characterised by simple technology to enable its accessibility, ensuring its reliability when needed. Engagement is an emerging key need, harnessing the technology power of gamification, badges, excellent visuals and the other features it brings.Where next? A programme participant cannot pass the course without delivering measured service improvement – and it has to be written up. For most programmes this is posted globally online (on the publicly available NHSX site) to enable others to learn from it. Ultimately the vision is to move into enhancing the self-preparedness of potential victims. In the light of the recent terrible events in Nepal, the American Red Cross interest in this in relation to California is of note! This case study has been independently investigated and developed by Towards Maturity.

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