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16.10.2015
Last year I published some confidence quotes on this blog and they received a lot of attention. Be content to say, ‘I don’t know’ from time to time.  The day you know all the answers is the day your life becomes a mere existence. Where are you leading your life today and what steps are you taking to  get to where you want to be (now you know where you want to go)? You can get Anne's inspirational memoir by clicking on the page called, 'Anne's Memoir' above.
Back in January, 13 senior flight attendants were fired after refusing to staff a flight on security concerns. What's worse, United required its attendants to sign a confidentiality agreement apparently designed to intimidate them from speaking to federal agencies, including the FAA or TSA, about their safety concerns.
The attorneys representing the fired flight attendants write, "We are hoping the OSHA will order United to reinstate all thirteen flight attendants and pay them back pay, compensatory damages and legal fees.
In previous news, a United flight attendant suggested that Tahera Ahmad, associate chaplain at Northwestern University, was a safety risk. Lost or delayed bags are a common occurrence in the airline industry, and in this department, United is hardly unique. In the situation described in this passenger's feature post United lost his luggage, containing important medication, and as a result, he fell ill during a trip to Brazil, suffering an upper respiratory infection with an earache and pink eye, ruining his vacation, and costing him a further two days of work following his return to the US. Claude Whitlock experiences the full "United is Untied" treatment after the airline destroys his golf club.
On the 24th, I spend 1 full hour on the phone with United, finally being told to fill this online form and include photos of the damaged goods.
The writer of this post had over a quarter of a million miles on United and has been doing his best to use them up.
When a person enters a grocery store and purchases let's say a great cut of beef for a grill out only later to find out that the meat was past its expiration date and not eatable the immediate response from the customer is to salvage what is left and bring it back and speak to the butcher who should in turn should notify the grocery store manager and the customers' money should be refunded or other means of restitution shall be made available to the end user. That is United in a nutshell or like some of your soon to be former passengers like myself would refer to United as UNTIED, because that is exactly what is happening, United is becoming UNTIED at the seams and the ship is sinking and taking on water. Let's take your in flight Wi-Fi service as an example of a concept not entirely thought through by United.
What ever happened to just sticking with stuff that is comfortable and works like 757's (the only decent narrow body because it is overpowered, safe and fast and gets you there) or the 767 and 777 widebodies where you can actually stretch out and walk around if you want to? United does exactly what IT wants and what IT likes, not what the customer wants or would like. United has to fix the blame game because everybody sees it and hates it, we don't care who is at fault, United or Continental, keep it to yourself, just argue behind closed doors and just get it FIXED! If you want be an Easy Jet, Ryan Air, Allegiant or Southwest then charge the same rates but don't expect us to pay premium for sub par performance. Your staff was uncooperative in getting him a flight last night, even though a flight left DAL for Colorado Springs last night. Please call me, I would love to help with any improvements you need to make for your company. For the past decade, I have traveled 25,000 -- 50,000 miles a year for business, with 100% of it out of Newark Airport and 80% on Continental.
My business trip to Indianapolis required that I leave on Sunday, May 22nd and return on Thursday, May May 26th.


Why did no one know that the pilot was not only late for the flight, he wasn't even in the airport until everyone had been boarded on the flight?
Once "operations" knew that the pilot was going to be 90 minutes late and notified the crew, why did they not also tell the crew what to do with the 50 people already sitting on the plane? While my trip to Indy got off to a unpleasant start, it pales in comparison to the return flight home on Thursday. I retreated to a bar near the gate only to find out that it was "standing room only" because Continental had delayed several departing flights "at the last minute" like they did with my flight.
The flight to Newark was uneventful with no turbulence or delay and we landed at 10:07pm only to taxi to a "holding area" where we parked and sat. In looking back at my "round trip nightmare" to Indianapolis and having a front row seat (1A) on both flights, I believe that there is ample proof that the merger with United is destroying Continental. While both flights were on "Continental Express", the flights were under the direct control of "Continental Operations." It was obvious to me that the crews on both flights, just like the passengers, were kept in the dark about what was really going on.
My flight to Indianapolis left 2 hours late because Continental Operations notified the crew 5 minutes before departure (after all the passengers had been boarded) that the pilot was going to be 90 minutes late. On my return flight, we waited through 3 hours of "ground holds" in Indianapolis so that we would have a gate available for us in Newark when we landed, only to have to wait another 45 minutes after we landed for a gate to be available. From the conversations I overheard between the pilots and the crews on both flights, it seems that many of the changes United is making at Continental are having negative impacts across many areas of Continental's service, from the time it takes to serve food in flight because the passengers have to pay individually for their meals to how crews and pilots are scheduled for work. After 20 years of enjoyable business and personal travel on Continental, my last six months of traveling on Continental has clearly shown a significant decline in just about every area of their customer service and operational efficiency.
Many of us on the flight agreed that we were all going to write letters to the FAA, our elected officials, and anyone else who can help stop United from destroying Continental.
Nowadays, unless you are traveling in first or business class domestically, there is no free meal in economy.
I strongly suggest to anyone traveling in the economy section to always bring some food on board with them, to avoid such disappointment. If you are going to connect in another city to continue your journey, my advice is to bring or buy enough food for both flight segments.
Caution - if you are connecting in another country, don't bring food with you as you might not be able to enter with it.
Speaking of liquids, I also urge everyone to buy a bottle of water once you clear security (or bring an empty bottle and fill it from a water faucet once you've passed security). Furthermore, be advised when traveling on late night "red-eye" flights, food concessions and restaurants in airports might be closed well before your flight departs, thus finding food to bring on board might be difficult.
Despite informing United that I'd come down with the flu right before my flight, and UAL Reservations saying it was "OK" not to fly and cause concern given the huge sensitivity to the current AH1N1 virus (May 2009), when I tried to rebook my ticket for 3 days later I was told by Ms. I guess my other choice was to go on (and suffer through) the flight from LA to Hawaii, cough on every United employee I'd see, and then alert the media in Hawaii so the whole planeload of vacationers could be quarantined. This berating me for having make the good social choice for my fellow passengers was pure stupidity from UAL, however, so I contacted the local TV news media in San Diego and LA. It seems that subscribers, readers, and passers-by equally welcome little, digestible bits of confidence and success quotes at intervals. Decide on the first step – the very first one – you need to begin your journey and take it today! Sometimes, without saying much, it’s these confidence quotes that have a deeper impact when you feel a bit low on esteem.


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I did this and got an ID number 7958724 and a response that they would contact me in 6-10 days.
Then after deciding she would just go to Fl and stay in a hotel instead of wasting the flight, my fiancee was told that she would be charged an additional 150 dollars for a bag that was one pound over weight, by the same lady. I don't have the money for a flight next week and these are the only weekend I may be remotely available. I am unbelievably unsatisfied with your airlines, and have been on hold for customer service a total of two hours. Wilson had dutifully filed a lost baggage report at the airport, ended up out of pocket for additional transportation expenses to her cruise ship as a result of the lost baggage, and was significantly inconvenienced as a result of United's inability to handle its baggage. Shannon in reservations that it was my "own dumb fault" for not flying when sick (and coughing on everyone -- my comment).
I think quotes about confidence and confidence building are important because they carry such simple messages in a few words. You will have never seen these confidence quotes (or success quotes) on any other blog, or anywhere else on the web but here on How to Build Confidence. I have to keep them in the forefront of my mind, or life gets stressful and full of anxiety and un-fulfilment. I’ve looked around and have collected some confidence quotes  from well-known people and their not so well-known counterparts. 9) and after talking to two different people, I was told I was denied because I had to show it at the airport.
After waiting for someone to come get a pound of her belongings she mad it through security.
I wanted to share them with you to help you on your journey to self-discovery and self-confidence. On the 23rd I tried to show it to a United employee at the airport but she would not look at it. Once through she was told the flight was delayed which would make he miss the connecting flight to Fl. Said the baggage claim people were not in this early and I should show it to the United people in Ottawa. I would love to speak to someone, anyone in your business that has a armed forces family member please. In Ottawa, I tried to show them the club but they would not look at it, saying they were only contractors and handled only damaged luggage, not the contents, and that the only way to complain about this was to fill in an online complaint form. Regardless I wont get to see her, but we weren't going to waste the flight and the rudeness and the lack of compassion was outstanding. Needless to say I will never buy your tickets again, and will definitely spread the word to fellow Marines of your lack of compassion and rudeness. Until then i will continue to wake up at 0445 every morning, put a smile on and continue to train, in case the day comes I may have to protect or even lay down my life for one of you.



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